There is information available about Raven elsewhere, most of which is written for users. Webmasters and other specialists will want to know about technical aspects of employing Raven.
IT Help and Support
There is information available about Raven elsewhere, most of which is written for users. Webmasters and other specialists will want to know about technical aspects of employing Raven.
Self-service portal
servicedesk@uis.cam.ac.uk
01223 332999
Service status line: (01223 7)67999 Sign up for SMS/email status alerts Read major IT incident reports
A regular newsletter aimed at the University's IT community, highlighting service and project news from UIS.
Jackdaw upgrade on Monday 18 July – other systems will not get updated user data
5 July 2022
Jackdaw, the University’s user information database, will be taken offline between 09:00 and 18:00 on Monday 18 July. Systems taking data from Jackdaw will not receive updates while the upgrade is happening.
Apps Anywhere (Citrix) virtual desktop service closing in September
29 June 2022
As part of our review of managed desktop provision, UIS has decided not to continue providing its Citrix-based 'Apps Anywhere' virtual desktop service. The University’s needs have changed significantly since we purchased Citrix licences 3 years ago. Widespread adoption of laptops and collaboration tools such as Microsoft...
UDN border router upgrades and IPS config changes coming in July
24 June 2022
What's happening The primary router connecting the University Data Network (UDN) to Janet will be replaced with new equipment on Tuesday, 12 July from 07:30. If we encounter problems that can’t be resolved by 08:30, we will back out the replacement and revert to the previous router. In this scenario, we will try again on...
© 2022 University of Cambridge