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IT Help and Support

University Information Services

This section provides IT role description templates relevant for IT professionals.

Libarary.jpgIT Job Descriptions Templates & Job Description Service.

These role templates are also held within Cambridge University's HR Department. Guidance on the use of these template is available :


Job Template Roles for IT

Click on the role title to view the template relevant grade:

IT Managers


IT Line Manager Grade 8 8
IT Line Manager Grade 9 9
Departmental IT Line Manager Grade 10 10

IT Technician


IT Technician Grade 4 4
IT Technician Grade 5 5
IT Technician Grade 6 6

IT Specialist


IT Specialist Grade 7 7
IT Specialist Grade 8 8

IT Technical Lead


IT Technical Lead Grade 9 9

UIS Service Desk

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Latest news

Moodle maintenance Tuesday 3 August 07:00-09:00

28 July 2021

The Moodle service will be subject to interruption on Tuesday 3 August 07:00–09:00 due to essential maintenance. While Moodle is unavailable, users will not be able to log in to the Panopto cloud service. Panopto recordings can still be made offline for later upload. If you have any questions, please contact the Moodle...

Internet Explorer 11 will no longer be supported by Microsoft 365 apps and services from 17 August 2021

23 July 2021

Microsoft has announced that from 17 August 2021, all Microsoft 365 apps and services will no longer support Internet Explorer 11 (IE11). This follows Microsoft’s announcement last November that Microsoft Teams would no longer support IE11. After 17 August 2021, you'll have a degraded experience or will be unable to...

Moodle maintenance Thursday 29 July 07:00-09:00

23 July 2021

We’re updating Moodle on Thursday 29 July between 07:00 and 09:00. The service will be unavailable during this period. Users will also not be able to log in to the Panopto cloud service while Moodle is unavailable, Panopto recordings can be still be made offline for later upload. Following this update, the Checklist (both...