skip to content

IT Help and Support

University Information Services
 

Troubleshooting password when installing DS-Print

Are you entering the correct username?

Before proceeding further, it's worth checking your username first.
When DS-Print prompts for a username, your CRSid should be entered, not your email address.

Correct: abc123
Incorrect: abc123@cam.ac.uk

 

Testing your password

To test UIS credentials are working correctly use the Raven test page to test your username (CRSid) and password.

Screenshot Raven Test Page

Raven Test Page

 

If your CRSid and password are working correctly the issue could be your accounts require harmonising. Harmonisation will synchronise all your UIS accounts to the same password - "Desktop & Systems" (MCS, DS-Print, DS-Files), Raven, Hermes email and MS Exchange online email. 

To harmonise your accounts it will be necessary to run through the process of changing your password.

Screenshot UIS Password Management

Harmonise Accounts

UIS Service Desk

UIS Service Status

Phone padded  Service status line: (01223 7)67999
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

UIS bITe-size bulletin

A regular newsletter aimed at the University's IT community, highlighting service and project news from UIS.

Sign up >

Latest news

New digital certificate service launched

30 July 2021

We've launched a new digital certificate service, and are now onboarding institutions and IT staff. The new Jisc-based service enables IT staff to create and manage a broader range of certificates (TLS, client and code signing) in minutes and at no cost to their institution. Comparing the old and new certificate services...

Moodle maintenance Tuesday 3 August 07:00-09:00

28 July 2021

The Moodle service will be subject to interruption on Tuesday 3 August 07:00–09:00 due to essential maintenance. While Moodle is unavailable, users will not be able to log in to the Panopto cloud service. Panopto recordings can still be made offline for later upload. If you have any questions, please contact the Moodle...

Internet Explorer 11 will no longer be supported by Microsoft 365 apps and services from 17 August 2021

23 July 2021

Microsoft has announced that from 17 August 2021, all Microsoft 365 apps and services will no longer support Internet Explorer 11 (IE11). This follows Microsoft’s announcement last November that Microsoft Teams would no longer support IE11. After 17 August 2021, you'll have a degraded experience or will be unable to...