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Check My Password

Troubleshooting password when installing DS-Print

Are you entering the correct username?

Before proceeding further, it's worth checking your username first.
When DS-Print prompts for a username, your CRSid should be entered, not your email address.

Correct: abc123
Incorrect: abc123@cam.ac.uk

 

Testing your password

To test UIS credentials are working correctly use the Raven test page to test your username (CRSid) and password.

Screenshot Raven Test Page

Raven Test Page

 

If your CRSid and password are working correctly the issue could be your accounts require harmonising. Harmonisation will synchronise all your UIS accounts to the same password - "Desktop & Systems" (MCS, DS-Print, DS-Files), Raven, Hermes email and MS Exchange online email. 

To harmonise your accounts it will be necessary to run through the process of changing your password.

Screenshot UIS Password Management

Harmonise Accounts

UIS Service Desk


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UIS Service Status

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UIS Christmas closure 24 December 2019 to 2 January 2020

Dec 13, 2019

UIS, including the UIS Service Desk and Reception in the Roger Needham Building will be closed for Christmas and New Year from Tuesday 24 December at 17:00. We will re-open on Thursday 2 January 2020 at 08:30. The Service Desk will also be closed, but we have an emergency contact in case you need one.

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