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Check My Password

Troubleshooting password when installing DS-Print

Are you entering the correct username?

Before proceeding further, it's worth checking your username first.
When DS-Print prompts for a username, your CRSid should be entered, not your email address.

Correct: abc123
Incorrect: abc123@cam.ac.uk

 

Testing your password

To test UIS credentials are working correctly use the Raven test page to test your username (CRSid) and password.

Screenshot Raven Test Page

Raven Test Page

 

If your CRSid and password are working correctly the issue could be your accounts require harmonising. Harmonisation will synchronise all your UIS accounts to the same password - "Desktop & Systems" (MCS, DS-Print, DS-Files), Raven, Hermes email and MS Exchange online email. 

To harmonise your accounts it will be necessary to run through the process of changing your password.

Screenshot UIS Password Management

Harmonise Accounts

UIS Service Status

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Delays in email delivery between PPSW and Exchange Online tenancies

Jan 22, 2020

Several institutions reported to us that messages to their Exchange Online tenancies were being blocked following routine maintenance to the central email switch (PPSW) on Monday 20 January. We believe we've discovered the cause and implemented a workaround that has cleared the backlog and will prevent this from happening again.

Phone system maintenance on Saturday 1 February

Jan 16, 2020

We're planning to update the University phone system on Saturday 1 February. Desk phones may reboot several times during this process, but there should be no effect on calls.

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