skip to primary navigationskip to content
 

Check My Password

Troubleshooting password when installing DS-Print

Are you entering the correct username?

Before proceeding further, it's worth checking your username first.
When DS-Print prompts for a username, your CRSid should be entered, not your email address.

Correct: abc123
Incorrect: abc123@cam.ac.uk

 

Testing your password

To test UIS credentials are working correctly use the Raven test page to test your username (CRSid) and password.

Screenshot Raven Test Page

Raven Test Page

 

If your CRSid and password are working correctly the issue could be your accounts require harmonising. Harmonisation will synchronise all your UIS accounts to the same password - "Desktop & Systems" (MCS, DS-Print, DS-Files), Raven, Hermes email and MS Exchange online email. 

To harmonise your accounts it will be necessary to run through the process of changing your password.

Screenshot UIS Password Management

Harmonise Accounts

Getting help


UIS Service Desk
General support queries

  Phone padded  (01223 7) 62999

UAS Service Desk
Administrative staff queries

  Phone padded  (01223 3) 32999

UIS bITe-size bulletin


A regular newsletter aimed at the University's IT community, highlighting service and project news from UIS.

Sign up >  |  Back issues

UIS Service Status

Phone padded  Service status line: (01223) 463085
Website padded  Sign up for SMS/email status alerts

RSS Feed Latest news

Disruption to University websites expected today

Apr 18, 2019

There will be some brief disruption to University websites, including www.cam.ac.uk, today while we carry out essential maintenance. Apologies for any inconvenience caused.

All University members will get automatic access to Google G Suite@Cambridge on 2 May

Apr 18, 2019

UIS is enrolling all members of the University in our Google G Suite account, known as G Suite@Cambridge, on 2 May.

View all news