skip to content

IT Help and Support

University Information Services
 

How to access and log in to your Exchange Online mailbox using either the Outlook Web App (webmail), Outlook or other email clients.

How to get to your Exchange Online mailbox

There are three ways to do this:

1. Webmail: the Outlook Web App (all users, including Linux)

Open a web browser and go to the Outlook Web App (OWA) or to the Microsoft 365 portal:

http://outlook.office.com (Go straight to your Outlook mailbox)

https://portal.office.com (Go to your Microsoft 365 homepage)
 

TIPS: If you ever experience problems using the Outlook desktop client, you can usually still get to your email in your browser using the OWA.

The OWA often provides more settings to customise your mailbox than the desktop or mobile apps do.
 

2. Use the Outlook email client and/or mobile app (PC, Mac, iOS, Android)

We suggest using the Outlook email client because it gives you integrated access to your email, personal and shared Exchange Online calendars, your To Do list and your OneDrive personal filestore.

Outlook is designed to work seamlessly with other products in the Microsoft 365 collaboration environment including the Office 365 apps and Teams which makes scheduling meetings and collaborating with others across the Collegiate University much easier:

Set up Outlook
 

If you use Linux, or don't want to use Outlook, you can configure your choice of email client to connect directly to your University Exchange Online mailbox.

Note: you will need to connect to your personal Exchange Online Calendar separately, using your choice of calendar application.

Set up other email clients

We also have some tips on how to set up Thunderbird.

 

 

How to log in to your Exchange Online mailbox

However you choose to connect to your Exchange Online mailbox, you will be asked to sign in to your University of Cambridge Microsoft account using these credentials:

  • Username = CRSid@cam.ac.uk
  • Account type = Work or School account
  • Password = your Raven password

 

UIS Service Desk

UIS Service Status

Phone padded  Service status line: (01223 7)67999
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

UIS bITe-size bulletin

A regular newsletter aimed at the University's IT community, highlighting service and project news from UIS.

Sign up >

Latest news

New digital certificate service launched

30 July 2021

We've launched a new digital certificate service, and are now onboarding institutions and IT staff. The new Jisc-based service enables IT staff to create and manage a broader range of certificates (TLS, client and code signing) in minutes and at no cost to their institution. Comparing the old and new certificate services...

Moodle maintenance Tuesday 3 August 07:00-09:00

28 July 2021

The Moodle service will be subject to interruption on Tuesday 3 August 07:00–09:00 due to essential maintenance. While Moodle is unavailable, users will not be able to log in to the Panopto cloud service. Panopto recordings can still be made offline for later upload. If you have any questions, please contact the Moodle...

Internet Explorer 11 will no longer be supported by Microsoft 365 apps and services from 17 August 2021

23 July 2021

Microsoft has announced that from 17 August 2021, all Microsoft 365 apps and services will no longer support Internet Explorer 11 (IE11). This follows Microsoft’s announcement last November that Microsoft Teams would no longer support IE11. After 17 August 2021, you'll have a degraded experience or will be unable to...