skip to content

IT Help and Support

University Information Services
 

How to access and log in to your Exchange Online mailbox using either the Outlook Web App (webmail), Outlook or other email clients.

How to get to your Exchange Online mailbox

There are three ways to do this:

1. Webmail: the Outlook Web App (all users, including Linux)

Open a web browser and go to the Outlook Web App (OWA) or to the Microsoft 365 portal:

http://outlook.office.com (Go straight to your Outlook mailbox)

https://portal.office.com (Go to your Microsoft 365 homepage)
 

TIPS: If you ever experience problems using the Outlook desktop client, you can usually still get to your email in your browser using the OWA.

The OWA often provides more settings to customise your mailbox than the desktop or mobile apps do.
 

2. Use the Outlook email client and/or mobile app (PC, Mac, iOS, Android)

We suggest using the Outlook email client because it gives you integrated access to your email, personal and shared Exchange Online calendars, your To Do list and your OneDrive personal filestore.

Outlook is designed to work seamlessly with other products in the Microsoft 365 collaboration environment including the Office 365 apps and Teams which makes scheduling meetings and collaborating with others across the Collegiate University much easier:

Set up Outlook
 

If you use Linux, or don't want to use Outlook, you can configure your choice of email client to connect directly to your University Exchange Online mailbox.

Note: you will need to connect to your personal Exchange Online Calendar separately, using your choice of calendar application.

Set up other email clients

We also have some tips on how to set up Thunderbird.

 

 

How to log in to your Exchange Online mailbox

However you choose to connect to your Exchange Online mailbox, you will be asked to sign in to your University of Cambridge Microsoft account using these credentials:

  • Username = CRSid@cam.ac.uk
  • Account type = Work or School account
  • Password = your Raven password

 

UIS Service Desk

Phone padded  Service status line: (01223 7)67999
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

UIS bITe-size bulletin

A regular newsletter aimed at the University's IT community, highlighting service and project news from UIS.

Sign up >

Latest news

New email address policy: an update from the Chair of the Information Services Committee

5 May 2022

This update from Professor Andy Neely was sent directly to Cambridge staff by email on Thursday 5 May 2022. Dear all, As Chair of the University’s Information Services Committee, I wrote to you in December 2021 with news about a new University policy on the allocation and management of email addresses. This relates to all...

We’re thinking creatively as part of Learning at Work Week – are you?

4 May 2022

Join us and start thinking creatively to enhance your work and problem-solving skills as part of the national campaign, Learning at Work Week from 16 to 20 May.

Wireless access point rental charge increases for 1 August 2022

3 May 2022

We’ve published details of the University Wireless Service’s access point rental charge increases, which will come into effect on 1 August 2022. We hope this helps institutions that rent access points from us to adjust their budget projections accordingly. Worldwide silicon chip shortages and growth in logistical costs...