skip to content

IT Help and Support

University Information Services
  1. Go to Google Play Store on your phone and search for the Outlook app. Click The Install button to download and install it


  2. Open the app once it has installed



  3. Click the Get Started button to start setup
  4. If you have already installed other Microsoft 365 apps Outlook may immediately suggest using your University account. If this happens, accept the address and go straight on to signing in with your Raven account


  5. If you've never used your University Office 365 account on your device before, you need to add the account. Click the link ADD MAIL ACCOUNT then select Add an email account from the list that pops up. Don't select Create a new email account as you want to connect to your existing University account



  6. Enter your full email address (e.g. and click continue


  7. Outlook should take you to the Raven authentication page as in step 4 (if you have another Microsoft account with the same email address it may ask you to disambiguate this from your work account).


  8. Enter your Raven login details and you should see your normal University email inbox open.
  9. To add any shared or delegated email accounts which you need to access click the home account icon (top left), followed by the settings icon (small gear wheel bottom left).


  10. This will return you to the screen of step 5


  11. Select Add a shared mailbox from the pop-up and enter the full account address (likely to be something like - i.e. with a prefix before Click CONTINUE to run setup. By default all emails from the shared mailboxes will be displayed within a single inbox but you can view them individually if you prefer by clicking the home icon and choosing them one by one.


UIS Service Desk

UIS Service Status

Phone padded  Service status line: (01223 7)67999
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

UIS bITe-size bulletin

A regular newsletter aimed at the University's IT community, highlighting service and project news from UIS.

Sign up >

Latest news

University Wireless Service maintenance: Tuesday 21 September, 08:00–09:00

16 September 2021

The University Wireless Service will be undergoing essential maintenance between 08:00 and 09.00 on Tuesday 21 September while we apply a security software patch. This is a security update to ClearPass, which provides Wireless Service network access control. We're not expecting any disruption to service, but it should be...

Mailing list migrations from Mailman to Sympa

31 August 2021

We intend to migrate all remaining lists associated with colleges from Mailman to Sympa during the week commencing 13 September 2020. The current total is 1,567. How this will affect users of the mailing list management service Most mailing list subscribers shouldn't notice any difference. During the switchover, there will...

Managed Zone Service closedown and migration to Mythic Beasts

24 August 2021

The Managed Zone Service (MZS) is being shut down, and its data content migrated to a commercial provider, Mythic Beasts. There will be no interruption to the service, but MZS users in institutions will need to make arrangements to retain management access to their zones. What is changing? UIS set up the MZS many years ago...