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IT Help and Support

University Information Services
  1. Go to Google Play Store on your phone and search for the Outlook app. Click The Install button to download and install it


  2. Open the app once it has installed



  3. Click the Get Started button to start setup
  4. If you have already installed other Microsoft 365 apps Outlook may immediately suggest using your University account. If this happens, accept the address and go straight on to signing in with your Raven account


  5. If you've never used your University Office 365 account on your device before, you need to add the account. Click the link ADD MAIL ACCOUNT then select Add an email account from the list that pops up. Don't select Create a new email account as you want to connect to your existing University account



  6. Enter your full email address (e.g. and click continue


  7. Outlook should take you to the Raven authentication page as in step 4 (if you have another Microsoft account with the same email address it may ask you to disambiguate this from your work account).


  8. Enter your Raven login details and you should see your normal University email inbox open.
  9. To add any shared or delegated email accounts which you need to access click the home account icon (top left), followed by the settings icon (small gear wheel bottom left).


  10. This will return you to the screen of step 5


  11. Select Add a shared mailbox from the pop-up and enter the full account address (likely to be something like - i.e. with a prefix before Click CONTINUE to run setup. By default all emails from the shared mailboxes will be displayed within a single inbox but you can view them individually if you prefer by clicking the home icon and choosing them one by one.


UIS Service Desk

UIS Service Status

Phone padded  Service status line: (01223 7)67999
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Website  Read major IT incident reports

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Latest news

Obsolete media formats will be removed from the Streaming Media Service on 24 June

17 June 2021

We need to delete old , unsupported media file s from the University’s Streaming Media Service (SMS ) because the system is approaching its max i m um stor a ge capacity . The o riginal high -quality ‘master’ copies will be retained. D eleting old files will allow adequate space for users to add new uploads and ensure the service continues to run smoothly.

Panopto planned maintenance: Saturday 26 June 2021

15 June 2021

Panopto will be undergoing an upgrade from 22:00 on Saturday 26 June until approximately 02:00 on Sunday 27 June and will be unavailable. During this downtime, you won’t be able to access recordings and any attempt to upload content will result in a "Server unable to connect" message. You may also notice an impact on...

Change to IP addresses associated with Raven from 16 June 2021

2 June 2021

The IP addresses associated with will be changing on or soon after Wednesday 16 June. This change should be invisible to and have no impact on users, but IT staff who maintain firewall rules that use IP-based filtering to allow access to Raven will need to update their configuration. In addition to the...