skip to content

IT Help and Support

University Information Services
 

Here are a few tips on using the Administrative Computing Network (ACN):

Your desktop

Try not to put files on your desktop – this may push you over your profile storage limit. If you prefer to have files and folders on your desktop, try to use shortcuts instead. Shortcuts take up almost no space, and can be pointed at files within your 'My Documents' space.

Your password

Never disclose your password or write it down such that it could be compromised. Genuine UIS staff will never ask you for your password. We have the ability to change most aspects of your account using our own credentials. We can also reset your password, with your permission, should we need to log in as you.

See further guidance on choosing a strong password and password security.

Spam email

If you receive an email asking for any personal details, and you are not sure it is genuine, please contact us for advice. This also allows us to alert other users if an email appears to be widespread.

UIS Service Desk

Phone padded  Service status line: (01223 7)67999
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

UIS bITe-size bulletin

A regular newsletter aimed at the University's IT community, highlighting service and project news from UIS.

Sign up >

Latest news

Jackdaw upgrade on Monday 18 July – other systems will not get updated user data

5 July 2022

Jackdaw, the University’s user information database, will be taken offline between 09:00 and 18:00 on Monday 18 July. Systems taking data from Jackdaw will not receive updates while the upgrade is happening.

Apps Anywhere (Citrix) virtual desktop service closing in September

29 June 2022

As part of our review of managed desktop provision, UIS has decided not to continue providing its Citrix-based 'Apps Anywhere' virtual desktop service. The University’s needs have changed significantly since we purchased Citrix licences 3 years ago. Widespread adoption of laptops and collaboration tools such as Microsoft...

UDN border router upgrades and IPS config changes coming in July

24 June 2022

What's happening The primary router connecting the University Data Network (UDN) to Janet will be replaced with new equipment on Tuesday, 12 July from 07:30. If we encounter problems that can’t be resolved by 08:30, we will back out the replacement and revert to the previous router. In this scenario, we will try again on...