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IT Help and Support

University Information Services
 

Here are a few tips on using the Administrative Computing Network (ACN):

Your desktop

Try not to put files on your desktop – this may push you over your profile storage limit. If you prefer to have files and folders on your desktop, try to use shortcuts instead. Shortcuts take up almost no space, and can be pointed at files within your 'My Documents' space.

Your password

Never disclose your password or write it down such that it could be compromised. Genuine UIS staff will never ask you for your password. We have the ability to change most aspects of your account using our own credentials. We can also reset your password, with your permission, should we need to log in as you.

See further guidance on choosing a strong password and password security.

Spam email

If you receive an email asking for any personal details, and you are not sure it is genuine, please contact us for advice. This also allows us to alert other users if an email appears to be widespread.

UIS Service Desk

UIS Service Status

Phone padded  Service status line: (01223 7)67999
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

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Latest news

University Wireless Service maintenance: Tuesday 21 September, 08:00–09:00

16 September 2021

The University Wireless Service will be undergoing essential maintenance between 08:00 and 09.00 on Tuesday 21 September while we apply a security software patch. This is a security update to ClearPass, which provides Wireless Service network access control. We're not expecting any disruption to service, but it should be...

Mailing list migrations from Mailman to Sympa

31 August 2021

We intend to migrate all remaining lists associated with colleges from Mailman to Sympa during the week commencing 13 September 2020. The current total is 1,567. How this will affect users of the mailing list management service Most mailing list subscribers shouldn't notice any difference. During the switchover, there will...

Managed Zone Service closedown and migration to Mythic Beasts

24 August 2021

The Managed Zone Service (MZS) is being shut down, and its data content migrated to a commercial provider, Mythic Beasts. There will be no interruption to the service, but MZS users in institutions will need to make arrangements to retain management access to their zones. What is changing? UIS set up the MZS many years ago...