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IT Help and Support

University Information Services
 
Read more at: UIS Christmas closure and Service Desk arrangements

UIS Christmas closure and Service Desk arrangements

UIS will be closed from 12:30 on Wednesday 24 December 2025 until 08:30 on Friday 2 January 2026.


Read more at: Update your eduroam wifi set-up by 5 January 2026 to stay connected

Update your eduroam wifi set-up by 5 January 2026 to stay connected

If you use the University’s eduroam wifi, please update your wifi set-up by Monday 5 January 2026 to ensure your connection to eduroam continues uninterrupted in the new year.


Read more at: UDN restructuring work Autumn-Winter 2025 

UDN restructuring work Autumn-Winter 2025 

We will be carrying out some essential restructuring and relocation of the fibre optic infrastructure of the University Data Network (UDN).


Read more at: Update to Copilot settings in Teams meetings

Update to Copilot settings in Teams meetings

We’ve updated the default settings for Copilot in Teams meetings.


Read more at: Essential maintenance to the University Wireless Service, 14 October 07:30-09:00

Essential maintenance to the University Wireless Service, 14 October 07:30-09:00

We will be carrying out essential maintenance to the University Wireless Service on Tuesday 14 October, 07:30-09:00.


Read more at: Updated: Closure of Talks.cam on 1 July 2026

Updated: Closure of Talks.cam on 1 July 2026

Talks.cam will be retired on 1 July 2026. The current website has reached its end of life and is not able to be supported by UIS. We're piloting EventsAir and considering its suitability as a new event management system for the University. We'll share an update on the pilot in January 2026. Steps to closure A detailed...


Read more at: UIS IT service status alerts moving to the IT self-service portal on 6 October

UIS IT service status alerts moving to the IT self-service portal on 6 October

From Monday, 6 October, you will find service alerts on the IT self-service portal. Our old in-house IT Service Status (ITSS) system is being decommissioned. It will stop sending email/SMS alerts to people who had subscribed. To continue receiving alerts via email, you can subscribe again in the self-service portal. Where...


Read more at: Windows 10 reaches end of support on 14 October

Windows 10 reaches end of support on 14 October

Windows 10 reaches end of mainstream support on 14 October 2025. All IT teams in institutions should take steps to identify devices running Windows 10 and take appropriate action.


Read more at: Google Gemini and NotebookLM available in the University’s Google Workspace

Google Gemini and NotebookLM available in the University’s Google Workspace

Google Gemini and NotebookLM are now part of the University's Google Workspace core apps. They are available to staff and students. Google Gemini is Google's AI assistant that can generate text, images, audio, video and code. NotebookLM is an AI research assistant that helps you organise and understand complex information...


Read more at: eduroam public certificate change on Thursday, 4 September

eduroam public certificate change on Thursday, 4 September

We're changing the public certificate used by eduroam at 5.00pm on Thursday, 4 September 2025. How to prepare for the certificate change If you used the eduroam Configuration Assistant Tool (CAT) for Windows devices, the eduroam profile for macOS devices, or the geteduroam for Android app to set up your eduroam connection...


Latest news

UIS Christmas closure and Service Desk arrangements

14 December 2025

UIS will be closed from 12:30 on Wednesday 24 December 2025 until 08:30 on Friday 2 January 2026.

Update your eduroam wifi set-up by 5 January 2026 to stay connected

25 November 2025

If you use the University’s eduroam wifi, please update your wifi set-up by Monday 5 January 2026 to ensure your connection to eduroam continues uninterrupted in the new year.