skip to content
Home

IT Help and Support

University Information Services
 

News Subscribe to News

Read more at: Change to Dropbox accounts 7 June 2025

Change to Dropbox accounts 7 June 2025

In 2023, Dropbox announced changes to its storage and pricing model and moved to a metered storage policy, having previously offered unlimited storage. As advised in October 2024, the University of Cambridge Dropbox Agreement, which Academia manages on our behalf, will not be renewed and will expire on 7 June 2025...

Read more at: Change to outbound SMTP email relay 30 June

Change to outbound SMTP email relay 30 June

We will retire the ppsw.cam.ac.uk SMTP relay on 30 June 2025. After this date, you will need to use the SMTP.cam.ac.uk outbound email.

Read more at: New ‘Get your University IT account' app is going live

New ‘Get your University IT account' app is going live

We are launching a new ‘Get your University IT account’ web app. The app will replace the current Jackdaw IT account collection screens.

Read more at: Panopto planned maintenance 22:00 on Friday 11 April

Panopto planned maintenance 22:00 on Friday 11 April

Panopto will be unavailable for approximately 3 hours from 22:00 on Friday 11 April.

Read more at: Major IT incident: University email accounts not receiving external emails

Major IT incident: University email accounts not receiving external emails

Microsoft has restored external email delivery to University accounts.

Read more at: Wireless Service maintenance schedule: 25 March, 7 and 8 April

Wireless Service maintenance schedule: 25 March, 7 and 8 April

We would like to inform you about upcoming wireless service maintenance that may cause temporary disruptions. Tuesday, 25 March 07:00-09:00 A software upgrade will be applied to fix system bugs. During this time, you may experience intermittent service disruptions when connecting to eduroam, UniOfCam-Guest, UniOfCam-IoT,...

Read more at: Support for Adobe Acrobat Pro 2020 ends in November 2025

Support for Adobe Acrobat Pro 2020 ends in November 2025

Adobe is ending support for Adobe Acrobat Pro 2020. Find out how to buy a reduced subscription to the latest version of Acrobat Pro.

Read more at: Managed Endpoint Protection Service migration to ePO SaaS

Managed Endpoint Protection Service migration to ePO SaaS

Our Managed Endpoint Protection Service will be migrated from on-premise to cloud servers. We expect to complete the migration by June 2025. Users should not notice any changes.

Read more at: UIS Christmas closure and Service Desk arrangements

UIS Christmas closure and Service Desk arrangements

UIS will be closed from 12:30 on Tuesday 24 December 2024 until 08:30 on Thursday 2 January 2025. Our Service Desk will still be available to help with common queries (such as password resets) via live text chat.

Read more at: ACN desktops are being retired

ACN desktops are being retired

Find out how to check if you have an ACN desktop device and how you can upgrade to a University Managed Desktop (UMD) device.

Latest news

Change to Dropbox accounts 7 June 2025

30 April 2025

In 2023, Dropbox announced changes to its storage and pricing model and moved to a metered storage policy, having previously offered unlimited storage. As advised in October 2024, the University of Cambridge Dropbox Agreement, which Academia manages on our behalf, will not be renewed and will expire on 7 June 2025...

Change to outbound SMTP email relay 30 June

23 April 2025

We will retire the ppsw.cam.ac.uk SMTP relay on 30 June 2025. After this date, you will need to use the SMTP.cam.ac.uk outbound email.

New ‘Get your University IT account' app is going live

11 April 2025

We are launching a new ‘Get your University IT account’ web app. The app will replace the current Jackdaw IT account collection screens.

View all news

Contact us

UIS facilities

Resources

UIS websites

Study at Cambridge

About the University

Research at Cambridge