skip to content

IT Help and Support

University Information Services

Teams is a recommended and supported online collaboration tool for the University.

13:00, Tuesday 17 March 2020

Microsoft Teams is now live. It is a recommended and supported online collaboration tool for the University. Teams is integrated with other Microsoft 365 (formerly known as Office 365) products. It brings together everything you need to collaborate with groups of colleagues in one online workspace. 

Institutional Teams site 

Your institution has its own Teams site, of which you should have been made a member. Once you have accessed Teams, you should see it listed under the Teams icon in the menu. If you do not have access, please contact your institutional IT staff. 

Microsoft at Cambridge Hub 

To help you get started, we have created the Microsoft Teams at Cambridge Hub website as a place to gather news and information about Teams and provide useful links to help you learn how to use it effectively, including: 

Creating new Teams 

Please note that we have temporarily disabled the ability for people to create their own Teams during the early release period. Before requesting a new Team, consider whether creating a Channel within your institutional Team may be the best option. In future, you will click the Join or create Team button, but for the time being there is a manual request process to follow. This is documented on the hub site. Please be patient while we manage these requests.  

Support for Teams 

We anticipate you may have number of queries as you and your colleagues start to explore this new tool. There is a wealth of online resources about using Teams, and we ask that you try to explore these before contacting University Information Services (UIS). UIS will endeavour to respond to your queries as a priority, however we may have to triage some of the calls. We have a dedicated, but currently stretched, group of staff to dealing with administration and new Team creation requests. They will be as responsive as possible, but we kindly ask you to bear with them during this busy time.  

We will post news updates, service information and shared learnings on the Microsoft Teams at Cambridge Hub, so please check there regularly going forward. 

UIS Comms group 
on behalf of the UIS Collaboration Tools project team

Latest news

Microsoft Teams: New Channels experience coming

22 May 2023

What’s happening Microsoft is making some changes to Channels in Teams. Rollout starts in mid-June and should be finished by the end of June. The University’s tenancy will be updated at some point during this period. What’s changing Here’s a quick tour of the new Channels interface: new_teams_channels.png Compose box and...

UIS Learning at Work Week 2023 schedule of events

11 May 2023

Join us for UIS Learning at Work Week aimed at Unlocking your potential on Monday 15 to Friday 19 May to take part in talks and self-taught activities. Please see the full schedule below. Schedule: Learning at Work Week – Unlocking your potential Monday 15 May (self-taught) Watch ‘Start with Why’ Ted talk by Simon Sinek...

Check-in to meeting rooms with Booker QR codes

9 May 2023

9 April 2023 Departments can now set up meeting room check-in using QR codes in the room booking system, Booker. The Room Booking System team has worked with Booker's supplier, EventMAP over the last 6 months to develop QR check-in. Room check-in was previously only possible using dedicated tablet devices outside meeting...