last modified
Jan 31, 2019 11:04 AM
UIS ran a Collegiate University IT Satisfaction Survey for the first time in September 2016. It captured broad sentiment among staff as well as their specific comments. This page shows the headline results.
The survey was sent to 14,570 staff of the University and Colleges. Responses were received from 3,727 staff (25%)
If you have a Raven login you can download a PDF copy of the report that includes preliminary analysis of comments.
Q1: Equipment - I have the IT equipment (hardware such as PCs, printers, scanners, etc.) I need to work effectively.
| Count | Percent | |
| Agree | 2539 | 71% |
| Partly Agree | 795 | 22% |
| Neither Agree nor Disagree | 105 | 3% |
| Partly Disagree | 83 | 2% |
| Disagree | 75 | 2% |
| Total | 3597 |
Q2: Systems - I have the IT systems (information sources and tools) I need to work effectively.
| Count | Percent | |
| Agree | 2175 | 61% |
| Partly Agree | 1000 | 28% |
| Neither Agree nor Disagree | 141 | 4% |
| Partly Disagree | 157 | 4% |
| Disagree | 75 | 2% |
| Total | 3548 |
Q3: Effectively Supported - I am effectively supported in making good use of the IT tools which I am provided.
| Count | Percent | |
| Agree | 1759 | 50% |
| Partly Agree | 1026 | 29% |
| Neither Agree nor Disagree | 390 | 11% |
| Partly Disagree | 213 | 6% |
| Disagree | 103 | 3% |
| Total | 3491 |
Q4: Quick Resolution - IT issues are resolved quickly.
| Count | Percent | |
| Agree | 1664 | 48% |
| Partly Agree | 1088 | 31% |
| Neither Agree nor Disagree | 362 | 10% |
| Partly Disagree | 212 | 6% |
| Disagree | 138 | 4% |
| Total | 3464 |
Q5 - For Information Services I look to:
| Count | Percent | |
| My local Computer Officer | 1767 | 51% |
| University Information Services | 520 | 15% |
| Both | 938 | 27% |
| Other | 223 | 6% |
| Total | 3448 |
Q6: Responsive - Information Services are responsive to my needs.
| Count | Percent | |
| Agree | 1562 | 47% |
| Partly Agree | 748 | 22% |
| Neither Agree nor Disagree | 845 | 25% |
| Partly Disagree | 115 | 3% |
| Disagree | 73 | 2% |
| Total | 3343 |
Q7: Easy - Information Services are easy to work with.
| Count | Percent | |
| Agree | 1532 | 46% |
| Partly Agree | 703 | 21% |
| Neither Agree nor Disagree | 872 | 26% |
| Partly Disagree | 140 | 4% |
| Disagree | 74 | 2% |
| Total | 3321 |
Q8: Kept Informed - I am kept informed of Information Services activities that are relevant to me.
| Count | Percent | |
| Agree | 1182 | 36% |
| Partly Agree | 731 | 22% |
| Neither Agree nor Disagree | 937 | 28% |
| Partly Disagree | 267 | 8% |
| Disagree | 207 | 6% |
| Total | 3324 |
If you have a Raven login you can download a PDF copy of the report that includes preliminary analysis of comments.
Analysis of comments is ongoing.
If you have any questions, email us at uis-surveys@lists.cam.ac.uk from an @cam.ac.uk email address.
01223 332999
