skip to content

IT Help and Support

University Information Services

UIS ran a Collegiate University IT Satisfaction Survey for the first time in September 2016. It captured broad sentiment among staff as well as their specific comments. This page shows the headline results.

The survey was sent to 14,570 staff of the University and Colleges. Responses were received from 3,727 staff (25%)

If you have a Raven login you can download a PDF copy of the report that includes preliminary analysis of comments.

Q1: Equipment - I have the IT equipment (hardware such as PCs, printers, scanners, etc.) I need to work effectively.


Count Percent
Agree 2539 71%
Partly Agree 795 22%
Neither Agree nor Disagree 105 3%
Partly Disagree 83 2%
Disagree 75 2%
Total 3597

Q2: Systems - I have the IT systems (information sources and tools) I need to work effectively.


Count Percent
Agree 2175 61%
Partly Agree 1000 28%
Neither Agree nor Disagree 141 4%
Partly Disagree 157 4%
Disagree 75 2%
Total 3548

Q3: Effectively Supported - I am effectively supported in making good use of the IT tools which I am provided.


Count Percent
Agree 1759 50%
Partly Agree 1026 29%
Neither Agree nor Disagree 390 11%
Partly Disagree 213 6%
Disagree 103 3%
Total 3491

Q4: Quick Resolution - IT issues are resolved quickly.


Count Percent
Agree 1664 48%
Partly Agree 1088 31%
Neither Agree nor Disagree 362 10%
Partly Disagree 212 6%
Disagree 138 4%
Total 3464

Q5 - For Information Services I look to:


Count Percent
My local Computer Officer 1767 51%
University Information Services 520 15%
Both 938 27%
Other 223 6%
Total 3448

Q6: Responsive - Information Services are responsive to my needs.


Count Percent
Agree 1562 47%
Partly Agree 748 22%
Neither Agree nor Disagree 845 25%
Partly Disagree 115 3%
Disagree 73 2%
Total 3343

Q7: Easy - Information Services are easy to work with.


Count Percent
Agree 1532 46%
Partly Agree 703 21%
Neither Agree nor Disagree 872 26%
Partly Disagree 140 4%
Disagree 74 2%
Total 3321

Q8: Kept Informed - I am kept informed of Information Services activities that are relevant to me.


Count Percent
Agree 1182 36%
Partly Agree 731 22%
Neither Agree nor Disagree 937 28%
Partly Disagree 267 8%
Disagree 207 6%
Total 3324

If you have a Raven login you can download a PDF copy of the report that includes preliminary analysis of comments.

Analysis of comments is ongoing.

If you have any questions, email us at from an email address.


UIS Service Desk

Phone padded  Service status line: (01223 7)67999
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

UIS bITe-size bulletin

A regular newsletter aimed at the University's IT community, highlighting service and project news from UIS.

Sign up >

Latest news

New email address policy: an update from the Chair of the Information Services Committee

5 May 2022

This update from Professor Andy Neely was sent directly to Cambridge staff by email on Thursday 5 May 2022. Dear all, As Chair of the University’s Information Services Committee, I wrote to you in December 2021 with news about a new University policy on the allocation and management of email addresses. This relates to all...

We’re thinking creatively as part of Learning at Work Week – are you?

4 May 2022

Join us and start thinking creatively to enhance your work and problem-solving skills as part of the national campaign, Learning at Work Week from 16 to 20 May.

Wireless access point rental charge increases for 1 August 2022

3 May 2022

We’ve published details of the University Wireless Service’s access point rental charge increases, which will come into effect on 1 August 2022. We hope this helps institutions that rent access points from us to adjust their budget projections accordingly. Worldwide silicon chip shortages and growth in logistical costs...

View updated live online training programme