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IT Help and Support

University Information Services
 

Get your University account (formerly called Raven) and then check your email for any pre-arrival messages from your College or Department. 
  

1. Complete your student registration

During September (earlier for postgraduate students) you'll get a welcome email from the Student Registry (cambridge.registration@admin.cam.ac.uk), inviting you to complete your student registration

Contact the Student Registry, if you don't receive your welcome email by mid-September (it will be sent to the email address you gave when you applied to Cambridge), or if you have any questions about student registration. 

You need to complete your student registration before the start of Michaelmas term. 

 

2. Get your University IT account (formerly Raven)

At the end of the student registration, you will be given a link to collect your Cambridge user id (CRSid) and University IT account password. 

You'll use your CRSid and University account password to log in to many University systems, including your email and your University of Cambridge Microsoft account. 

Get your University IT account 

 

3. Set up self-service password recovery

Once you set up your password, you can enable self-service recovery in the password management app. This lets you add extra contact details. You can then reset your password if you forget it or if it gets compromised.

 

4. Set up your multi-factor authentication

You will need to set up your second factor for authentication before you can access your email account and other Microsoft 365 software. Make sure you set up more than one on different devices to ensure you never lose access to your account. For example, the Microsoft Authenticator desktop app and codes sent via text to your mobile.  

 

5. Get your @cam email address 

After your University account is created you can access your @cam email address.  

 

Finish setting up your IT

Find out how to set up the rest of your IT before you arrive.

Get help

Our advisors are available 24 hours a day via live chat for any IT-related queries. You can find the 'Live chat' button at the bottom of the contact us page.