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IT Help and Support

University Information Services
 

Welcome to Cambridge

University Information Services (UIS) provides the core services that underpin the University’s comprehensive IT facilities. We manage the private data network, through which we deliver a wide range of IT services to individuals, colleges and Departments – including productivity tools and storage solutions.

We also offer an extensive programme of free training courses to help you develop your IT skills while you are here.

We’re here to help you make effective use of IT. This page will help you get started, and provides useful links for further information.

UIS computing services and facilities

This page outlines the computing facilities provided by UIS for the University’s administrative staff, including members of the Unified Administrative Service (UAS).

Network access

University staff in the Unified Administrative Service (UAS) or administrative users in departments are connected to the Administrative Computing Network (ACN). This is linked to the Cambridge University Data Network (CUDN), which provides the University’s high-speed link to the internet.

Wifi connectivity

The University Wireless Network provides mobile connectivity to many public areas throughout the city centre.

eduroam (roaming access)

eduroam is an international initiative that provides shared roaming internet access to its member academic institutions. You can connect to eduroam wireless access points in Cambridge and at other member sites worldwide using a token pre-configured with your Cambridge credentials. Likewise, users from other member institutions can connect to the eduroam network in Cambridge.

Full details can be found at: http://help.uis.cam.ac.uk/eduroam

Visitors without eduroam access can be given temporary access to the UniOfCam wifi network: http://help.uis.cam.ac.uk/wireless

Outlook email and calendars

The UAS email system is Microsoft Exchange Online. Outlook is also used for calendars.

Your email address will be your firstname.lastname@admin.cam.ac.uk or your CRSid (i.e. your login name at Cambridge) followed by the @admin.cam domain, e.g. fjc55@admin.cam.ac.uk.

 Find out more about email

How to access your email

You can access your email in a number of ways:

When you sign in to your Microsoft Exchange Online account for the first time, you will need to set up your second factor for authentication - find out more at https://help.uis.cam.ac.uk/mfa

UAS accounts

Your account is associated with your username and email address and gives you secure access to any PC on the ACN, as well as various remote access systems, as dictated by your line manager and University Information Services (UIS). All UAS staff will have a number of mapped drives available to them for storing data. You can find out information about managing your UAS account and password, and storage space available to you at: www.uis.cam.ac.uk/uas-accounts.

Remote access for UAS users

UAS users can access their email while away by using the Outlook Web App, and can gain remote access to the standard desktop environment:

 Find out more about remote access
 

Raven web authentication

Raven is the login system used to identify you before allowing you to access restricted information and online resources. You will be given your Raven credentials when you receive other account details. For more information: https://help.uis.cam.ac.uk/raven.

Useful services

Phone padded  Service status line: (01223 7)67999
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

UIS bITe-size bulletin

A regular newsletter aimed at the University's IT community, highlighting service and project news from UIS.

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Latest news

Your University GoogleDrive: 20GB quota limit from December 2022

19 January 2022

Google is replacing its G Suite for Education model licensing model in October 2022. As a result, there will be a new limit of 20GB on personal GoogleDrive spaces provided with G Suite@Cambridge accounts. If your GoogleDrive usage exceeds 20GB after 1 December 2022, your University account GoogleDrive will become read-only until your usage is brought below 20GB.

Moodle offline for upgrade during 06:00–12:00 on Tuesday 11 January

10 January 2022

Moodle will be unavailable from 06:00 to 12:00 on Tuesday 11 January while we upgrade it to version 3.9. During the upgrade, you won’t be able to view or upload sessions on Panopto because access is managed via your Moodle login. Assessment Moodle, ICE Moodle and Clinical School Moodle users will be unaffected. An outline...

HEAT authentication method changing to Azure on 13 January

7 January 2022

We're changing the authentication method for the IT service management system, HEAT, to Microsoft Azure on Thursday 13 January 2022. What is changing? You should continue to use the same URL for accessing HEAT: https://uniofcam.saasiteu.com. However, the 'Sign in' screen you'll be directed to will look slightly different,...