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IT Help and Support

University Information Services
 

Welcome to Cambridge

University Information Services (UIS) provides the core services that underpin the University’s comprehensive IT facilities. We manage the private data network, through which we deliver a wide range of IT services to individuals, colleges and Departments – including productivity tools and storage solutions.

We also offer an extensive programme of free training courses to help you develop your IT skills while you are here.

We’re here to help you make effective use of IT. This page will help you get started, and provides useful links for further information.

UIS computing services and facilities

This page outlines the computing facilities provided by UIS for the University’s administrative staff, including members of the Unified Administrative Service (UAS).

Network access

University staff in the Unified Administrative Service (UAS) or administrative users in departments are connected to the Administrative Computing Network (ACN). This is linked to the Cambridge University Data Network (CUDN), which provides the University’s high-speed link to the internet.

Wi-Fi connectivity

The University Wireless Network provides mobile connectivity to many public areas throughout the city centre.

eduroam (roaming access)

eduroam is an international initiative that provides shared roaming internet access to its member academic institutions. You can connect to eduroam wireless access points in Cambridge and at other member sites worldwide using a token pre-configured with your Cambridge credentials. Likewise, users from other member institutions can connect to the eduroam network in Cambridge.

Full details can be found at: http://help.uis.cam.ac.uk/eduroam

Visitors without eduroam access can be given temporary access to the UniOfCam WiFi network: http://help.uis.cam.ac.uk/wireless

Outlook email and calendars

The UAS email system is Microsoft Exchange Online. Outlook is also used for calendars.

Your email address will be your firstname.lastname@admin.cam.ac.uk or your CRSid (i.e. your login name at Cambridge) followed by the @admin.cam domain, e.g. fjc55@admin.cam.ac.uk.

 Find out more about email

How to access your email

You can access your email in a number of ways:

When you sign in to your Microsoft Exchange Online account for the first time, you will need to set up your second factor for authentication - find out more at https://help.uis.cam.ac.uk/mfa

UAS accounts

Your account is associated with your username and email address and gives you secure access to any PC on the ACN, as well as various remote access systems, as dictated by your line manager and University Information Services (UIS). All UAS staff will have a number of mapped drives available to them for storing data. You can find out information about managing your UAS account and password, and storage space available to you at: www.uis.cam.ac.uk/uas-accounts.

Remote access for UAS users

UAS users can access their email while away by using the Outlook Web App, and can gain remote access to the standard desktop environment:

 Find out more about remote access
 

Raven web authentication

Raven is the login system used to identify you before allowing you to access restricted information and online resources. You will be given your Raven credentials when you receive other account details. For more information: https://help.uis.cam.ac.uk/raven.

Useful services

UIS Service Desk

UIS Service Status

Phone padded  Service status line: (01223 7)67999
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

UIS bITe-size bulletin

A regular newsletter aimed at the University's IT community, highlighting service and project news from UIS.

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Latest news

Lecture capture (Panopto) public video sharing options to be disabled

5 August 2021

We are disabling the public video sharing options in Panopto, the University’s online platform for lecture capture and educational videos, to protect the University from unintended additional costs. No videos will be lost as a result of this change, but you will need to download any videos that you wish to continue to...

Turnitin maintenance: Saturday 14 August 16:00–18:00

4 August 2021

Turnitin will be undergoing essential maintenance on Saturday 14 August during 16:00–18:00 BST. Please be aware that submissions or grading for Turnitin Assignments in Moodle will not be possible during this time. We therefore advise that submission deadlines are set outside this maintenance window. Follow @TurnitinStatus...

Easier way for Departments and NSIs to get ‘bolt-on’ Office 365 licences for staff

4 August 2021

It will be quicker, easier, and cheaper to for Departments to get bolt-on product licences to add to individual users’ Office 365 licences from 1 October 2021. The new process will apply to individual licences for products such as Visio, Project and PowerBI that are not included under the Microsoft EES Agreement. UIS will...