skip to content

IT Help and Support

University Information Services
 

The Wireless service provides Wi-Fi coverage in all Departments and many Colleges and outdoor locations throughout the University and city centre.

We support:

  • eduroaman international initiative for academic visitors or internal users. To use eduroam, users will need to explicitly configure their wireless devices. Visitors to the University will need to set up eduroam access at their home institution before they arrive in Cambridge.
     
  • UniOfCama browser-based service that is available to users with Raven accounts who are registered as current users and to guests of the University who have a temporary ticket. If you need to provide wireless access to a visitor to the University, this is the service to use if they do not have an eduroam account.
     
  • UniOfCam-IoTa service is for personal devices such as:
     
    • media streaming devices like Apple TV
    • smart speakers like Amazon Echo
    • equipment such as printers.

    It's for devices like these that can't be set up on eduroam, but can accept a Wi-Fi password. They also need to be able to support WPA2 or WPA3-PSK.

    The service is designed for staff and students to use with personal devices in College and University buildings. It's not intended for devices that are shared by lots of people in an institution, like a shared office printer, or infrastructure devices like a building management system.

  • UniOfCam-Guest Visitors and guests of the University can connect to our free guest Wi-Fi using their social media accounts, such as Facebook and Twitter. Connectivity where the University Wireless Service is available including many outdoor locations and University musuems.

Find out more about our services

Wireless technical information

UIS can provide access points (APs) to departments, colleges and other institutions interested in renting them. These APs are centrally managed by the UIS and will broadcast the UniOfCam and eduroam services.

 Further information

 

Wireless site surveys

Our team of experienced and qualified wireless engineers can perform extensive and detailed wireless surveys. They're familiar with the University environment and have considerable experience of the different types of University institution and the challenges they present. Full wireless survey reports are produced, complete with recommendations on AP model, antenna, location and orientation.

 Further information

 

Temporary tickets for wireless access

Tickets enable visitors to the University (such as academic visitors and conference guests) to be given temporary access to the wireless service.

 Further information

 

RADIUS service

UIS operates a RADIUS infrastructure for the purpose of authenticating, authorising and accounting network access requests. This service is federated with eduroam(UK) which is, in turn, linked to the international eduroam federation. Access to the RADIUS service is available to University and College institutions running their own internal RADIUS proxies and servers.

 Further information

 

Technical information

 eduroam

 UniOfCam 

UIS Service Desk

Phone padded  Service status line: (01223 7)67999
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

UIS bITe-size bulletin

A regular newsletter aimed at the University's IT community, highlighting service and project news from UIS.

Sign up >

Latest news

DS-Print: Resolved - difficulties purchasing Common Balance credit

22 November 2022

The problem affecting users topping up their Common Balance for DS-Print using eCredit has been fixed by our external payment provider. Affected users should now be able to add credit to their account and no longer receive an error message after submitting their credit/debit card details.

Exchange Online first contact safety tip enabled

18 November 2022

We enabled a feature in Exchange Online on 11 November to help prevent phishing attacks. A ‘first contact’ safety tip is displayed when you receive an email from someone you don’t usually receive messages from. The tip displays the sender's full email address for a visual verification and a ‘Learn why’ link to a ‘protect...

UIS support data networking and managed services for institute’s sustainable retrofit 

16 November 2022

The Cambridge Institute for Sustainability Leadership has moved from their old offices that were spread around the city into the recently refurbished Entopia Building. The move puts all the Cambridge-based CISL staff and partners under one roof for the first time in the institute’s history. The Entopia Building is also...