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IT Help and Support

University Information Services
 

Alumni may wish to move some or all of their student email from their @cam.ac.uk mailbox into their new @cantab.ac.uk alumni mailbox before their student account is closed.

 Exchange Online email accounts

If you joined the University in Michaelmas 2018 or later, you will have been given an Exchange Online email account. Follow these instructions:

Windows Mac OS X

Outlook for Windows

Outlook for Mac

 

Hermes email accounts

If you had a Hermes email account as a student, you can self-migrate your student email into your cantab.ac.uk alumni email Exchange Online account using the Alumni Hermes Migration tool:

Alumni migration instructions

Alumni Hermes migration tool

 

UIS Service Desk

UIS Service Status

Phone padded  Service status line: (01223 7)67999
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

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Latest news

Moodle maintenance Tuesday 3 August 07:00-09:00

28 July 2021

The Moodle service will be subject to interruption on Tuesday 3 August 07:00–09:00 due to essential maintenance. While Moodle is unavailable, users will not be able to log in to the Panopto cloud service. Panopto recordings can still be made offline for later upload. If you have any questions, please contact the Moodle...

Internet Explorer 11 will no longer be supported by Microsoft 365 apps and services from 17 August 2021

23 July 2021

Microsoft has announced that from 17 August 2021, all Microsoft 365 apps and services will no longer support Internet Explorer 11 (IE11). This follows Microsoft’s announcement last November that Microsoft Teams would no longer support IE11. After 17 August 2021, you'll have a degraded experience or will be unable to...

Moodle maintenance Thursday 29 July 07:00-09:00

23 July 2021

We’re updating Moodle on Thursday 29 July between 07:00 and 09:00. The service will be unavailable during this period. Users will also not be able to log in to the Panopto cloud service while Moodle is unavailable, Panopto recordings can be still be made offline for later upload. Following this update, the Checklist (both...