skip to content

IT Help and Support

University Information Services
 

1. Synchronise your ACN password to be the same as your Raven password

If you've worked in the University before 

Open https://password.raven.cam.ac.uk/ and change your password. Doing this will synchronise your ACN password to Raven and activate your new permissions. 

If you can’t remember your current password, use self-service password recovery if it’s set up, or contact the Service Desk. 

If you're new to the University

You will get a Raven registration code and CRSid, which you can find at https://jackdaw.cam.ac.uk/register/new-staff-review

Go to https://jackdaw.cam.ac.uk/signup/, where you'll get a temporary Raven password.

Create a new Raven password at https://password.raven.cam.ac.uk/.

 

2. Log in to an ACN computer using your CRSid and new password

Username: INTERNAL\CRSID 

Password: <new password set by user> 

After you log in for the first time, you do not need to include ‘INTERNAL\’ in the username. 

Open up Windows Explorer to confirm that you can see the drives you've requested. 

If you've been given a laptop to work from home, you must log into it once while it is attached to the ACN via cable, to set up your profile. 

Find out how to connect using remote access.
 

3. Connect your printer

Read how to connect your printer to PCs on the ACN network.

 

4. Set up Outlook 

Your Microsoft Exchange account which includes Outlook can take up to 3 hours to activate, although it's usually quicker. 

Find out if your Microsoft account is active:

  1. Log in to https://portal.office.com
  2. Go to Outlook and check if you can read your email.

Once, it's active, you can set up Outlook in your ACN account or in remote access.

  1. Open Outlook and your details should appear.
  2. Ignore the first password request.
  3. Navigate through until you see the University of Cambridge login box. 
  4. Change the username to crsid@cam.ac.uk (using your CRSid) 
  5. Use your Raven password.   

If you have any queries or problems, please contact the Service Desk at servicedesk@uis.cam.ac.uk or (01223) 332999. 

UIS Service Desk

Phone padded  Service status line: (01223 7)67999
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

UIS bITe-size bulletin

A regular newsletter aimed at the University's IT community, highlighting service and project news from UIS.

Sign up >

Latest news

New University Card Management System launches 15 September

18 August 2022

UIS will launch the new University Card Management System in September. We’re aiming for Thursday 15 September, however, this will be dependent on progress with printing the new student cards. The system will be down for a day. We will confirm the date nearer the time. Once the new system is live, Card Reps will be using...

MCS Linux service deprecated

17 August 2022

We have deprecated the MCS Linux service because of technical and resource constraints. At its peak, MCS Linux accounted for only 2% of MCS machines deployed, and use of this service has declined steadily in recent years. Unfortunately, we have had to remove the Linux part of the service because of unforeseen technical...

New cloud research platform service from UIS

15 August 2022

Amazon Web Services (AWS) and RONIN available via UIS UIS is pleased to announce that access to Amazon Web Services (AWS) and RONIN are now available through a new University-provided cloud research platform service. If you would like to join the increasing number of Cloud users and to save around 11% on list prices for...