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IT Help and Support

University Information Services
 

University buildings

All departments, faculties and schools, as well as many other institutions.
 

Colleges

  • Churchill College
  • Clare College
  • Clare Hall
  • Corpus Christi
  • Downing College
  • Fitzwilliam College
  • Girton College
  • Gonville and Caius College
  • Homerton College
  • Hughes Hall
  • Lucy Cavendish College
  • Murray Edwards College (New Hall)
  • Newnham College
  • Queens' College
  • Sidney Sussex College
  • Trinity Hall
     

Theological colleges and institutions

  • Eastern Region Ministry Course
  • Faraday Institute For Science and Religion
  • Institute for Orthodox Christian Studies
  • Margaret Beaufort Institute of Theology
  • Ridley Hall
  • Tyndale House
  • Wesley House
  • Wescott House
  • Westfield House
  • Westminster College
  • Woolf Institute
     

Colleges with partial University wireless coverage

  • Emmanuel College (in deployment)
  • St Edmund’s College, Mount Pleasant Halls only
  • St John's College, Wolfson Court and Benian’s Court only
     

Outdoor coverage (major sites)

  • Parker's Piece
  • Jesus Green
  • Sidgwick Site
  • Cambridge University Athletics Sports Ground
  • Laundress Green
  • Market Place / Petty Cury
     

University museums and the Botanic Garden

  • Fitzwilliam Museum 
  • Kettles Yard 
  • Scott Polar Research Institute  
  • Museum of Archaeology and Anthropology  
  • Whipple Museum of History and Science 
  • Museum of Zoology
  • Botanic Garden
  • Sedgqwick Museum of Earth Sciences
     

Colleges that operate their own wireless service

Some Colleges prefer to run their own wireless service, but you should still be able to connect to eduroam there. In these locations, you won't be able to access enhanced services from University Wireless, such as our guest services, UniOfCam-IoT or the AirGroup service that allows devices to talk to each other across the wireless network.

  • Christ's College
  • Darwin College
  • Jesus College
  • King's College
  • Magdalene College
  • Pembroke College
  • Peterhouse
  • Robinson College
  • Selwyn College
  • St Catherine's College
  • St Edmund's College (main sites)
  • St John's College (main sites)
  • Trinity College
  • Wolfson College

UIS Service Desk

Phone padded  Service status line: (01223 7)67999
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

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Latest news

macOS Ventura release

30 September 2022

Apple will soon be releasing macOS Ventura. Following its release, they will drop support for macOS Catalina (10.15). All users running macOS Catalina are encouraged to upgrade to one of the following supported operating systems: macOS Ventura (when released) macOS 12 Monterey (compatible computers: https://support.apple...

Change to display names in Lookup from 06 October 

30 September 2022

What is happening From 06 October, UIS will be updating the Display name records in Lookup to use people’s Preferred first name initials. This supports a user-friendly move toward using everyone’s preferred names, rather than their Registered name. If you have personally set your own Display name in Lookup, you will not be...

Streaming Media Service: transcoding temporarily suspended

26 September 2022

We have temporarily suspended the transcoding of media uploaded to the Streaming Media Service (SMS) while we undertake some remedial work. Please do not try to upload new media to the SMS at this time. Transcoding of media already uploaded to the SMS will continue once the work is complete. This work does not affect...