skip to content

IT Help and Support

University Information Services
 
Eduroam student banner

How to set up and use the University of Cambridge Wireless Services via eduroam

Staff and students can access the University's free Wi-Fi network by connecting to eduroam. You'll only need to set this up once and you'll stay connected to the network around Cambridge and in thousands of participating locations in 70 countries worldwide.

How to set up eduroam

Setting up eduroam takes a few steps, and sometimes involves installing a 'token' or 'profile' on your device, but it's well worth the effort in terms of the time it will save you in the long run.

1 Make sure you're online – for example, via UniOfCam or a wired connection.
2 Create your network access token on the UIS Tokens page.
3 Follow the instructions for your operating system:

Desktops and laptops

Linux   Mac OS X   Windows
Linux   macOS   Windows

Phones and tablets

Android   Chrome OS   Mac OS X   Windows
Android   Chrome OS   iOS   Windows Phone

Other devices

A set of generic instructions is available that could help you to configure other devices.
 

How to connect devices that can't use eduroam

You can connect personal devices that can't log in via eduroam – such as media streaming devices like Apple TV, smart speakers like Amazon Echo and printers – by setting them up on UniOfCam-IoT.

Connect personal devices to UniOfCam-IoT >
 

Having problems?

If you're experiencing difficulties setting up or accessing your Wi-Fi connection, working through our troubleshooting tips may help you to resolve or diagnose the problem.

Wi-Fi troubleshooting >
 

Managing your network access tokens

A Network Access Token is a combination of username and password that you can use to connect to the eduroam Wi-Fi network or the UIS Virtual Private Network. University staff and students can create new tokens and manage their existing tokens via the UIS Network Access Tokens website.

Find out more about managing network access tokens >
 

Visitors

If you are a visitor to the University, you'll need to set up eduroam access at your home institution before you arrive in Cambridge. If you are a short-term visitor to a University Department or College, your host institution may be able to issue you with a ticket to access the UniOfCam wireless service. Consult your host institution as to whether this is possible and where you will be able to use the facility.

Phone padded  Service status line: (01223 7)67999
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

UIS bITe-size bulletin

A regular newsletter aimed at the University's IT community, highlighting service and project news from UIS.

Sign up >

Latest news

Your University GoogleDrive: 20GB quota limit from December 2022

19 January 2022

Google is replacing its G Suite for Education model licensing model in October 2022. As a result, there will be a new limit of 20GB on personal GoogleDrive spaces provided with G Suite@Cambridge accounts. If your GoogleDrive usage exceeds 20GB after 1 December 2022, your University account GoogleDrive will become read-only until your usage is brought below 20GB.

Moodle offline for upgrade during 06:00–12:00 on Tuesday 11 January

10 January 2022

Moodle will be unavailable from 06:00 to 12:00 on Tuesday 11 January while we upgrade it to version 3.9. During the upgrade, you won’t be able to view or upload sessions on Panopto because access is managed via your Moodle login. Assessment Moodle, ICE Moodle and Clinical School Moodle users will be unaffected. An outline...

HEAT authentication method changing to Azure on 13 January

7 January 2022

We're changing the authentication method for the IT service management system, HEAT, to Microsoft Azure on Thursday 13 January 2022. What is changing? You should continue to use the same URL for accessing HEAT: https://uniofcam.saasiteu.com. However, the 'Sign in' screen you'll be directed to will look slightly different,...