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IT Help and Support

University Information Services
 

UIS will be closed from 5pm on Friday 22 December 2023 until 8:30am on Tuesday 2 January 2024.
 

Don't get locked out

Please ensure you have set up self-service password recovery and set up more than one second factor for multi-factor authentication (MFA) to avoid any difficulties with account access during the closure.
 

Major IT incidents

In the event of a major IT incident, the UIS crisis management team will work within the framework of the University Emergency Management Plan to decide if intervention is required before 2 January. If you believe an IT failure requires intervention, please contact University Security to escalate to the University Silver Team.
 
 

Latest news

Major IT incident: University email accounts not receiving external emails

20 March 2025

Microsoft has restored external email delivery to University accounts.

Wireless Service maintenance schedule: 25 March, 7 and 8 April

17 March 2025

We would like to inform you about upcoming wireless service maintenance that may cause temporary disruptions. Tuesday, 25 March 07:00-09:00 A software upgrade will be applied to fix system bugs. During this time, you may experience intermittent service disruptions when connecting to eduroam, UniOfCam-Guest, UniOfCam-IoT,...

New ‘Get your University IT account' app is going live in March

6 March 2025

We are launching a new ‘Get your University IT account’ web app in March. The app will replace the current Jackdaw IT account collection screens.