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IT Help and Support

University Information Services
 

UIS will be closed from 5pm on Friday 22 December 2023 until 8:30am on Tuesday 2 January 2024.
 

Don't get locked out

Please ensure you have set up self-service password recovery and set up more than one second factor for multi-factor authentication (MFA) to avoid any difficulties with account access during the closure.
 

Major IT incidents

In the event of a major IT incident, the UIS crisis management team will work within the framework of the University Emergency Management Plan to decide if intervention is required before 2 January. If you believe an IT failure requires intervention, please contact University Security to escalate to the University Silver Team.
 
 

Latest news

Upgrading ACN/UAS Desktop devices – owner action required

7 May 2025

If you are still using a University-managed laptop or computer that runs the ACN/UAS Desktop, you need to request an upgrade to a University Managed Desktop (UMD) device by the end of May.

Change to Dropbox accounts 7 June 2025

30 April 2025

In 2023, Dropbox announced changes to its storage and pricing model and moved to a metered storage policy, having previously offered unlimited storage. As advised in October 2024, the University of Cambridge Dropbox Agreement, which Academia manages on our behalf, will not be renewed and will expire on 7 June 2025...

Change to outbound SMTP email relay 30 June

23 April 2025

We will retire the ppsw.cam.ac.uk SMTP relay on 30 June 2025. After this date, you will need to use the SMTP.cam.ac.uk outbound email.