skip to content

IT Help and Support

University Information Services
 

If you use the University’s eduroam wifi service, you will need to refresh the eduroam set-up on all of your devices by 31 January 2024 to ensure your connection to eduroam continues uninterrupted.
 

What is changing?

We are replacing the certificate that verifies your secure connection to this wifi service. The old certificate will expire at the end of this month.
 

What you need to do by 31 January

Follow the appropriate instructions to connect to eduroam wifi on each of your devices, according to the operating system (for example, macOS or Windows). We recommend you do this before the end of January, when our Service Desk may experience high volumes of support requests.
 

Need help?

If you need help, please contact your local IT support provider in the first instance for help with devices managed by your institution.

For help with your personal devices, please contact our Service Desk.

Latest news

Google Drive and Microsoft storage quotas

4 March 2024

We are rolling out the Google Drive 500GB quota and Microsoft 100GB (visitor and guest accounts) and 1TB (staff and student) storage quotas to all University accounts. These quotas are already in place for new accounts and existing accounts using less than the quota. The quotas are in response to Google and Microsoft's...

University business systems unavailable between 7am and 8:30am on 21 February

16 February 2024

University business systems, including HR and finance, will be unavailable for up to 10 minutes between 7am and 8.30am on Wednesday 21 February, while we carry out essential maintenance on our data centres. During the downtime, the following services will be unavailable: CamSIS Finance systems (including UFS) HR systems (...

1TB quota for new SharePoint sites from 19 February

9 February 2024

9 February 2024 All new SharePoint Online sites, included with the University's Microsoft Office 365 offering, will have a storage quota of 1TB from 19 February 2024. This forms part of our storage review following Microsoft's announcement to limit the amount of data that can be stored on their cloud storage service. The...