skip to content

IT Help and Support

University Information Services
 

We’ve fixed one of the issues users were experiencing when adding credit to their Common Balance for DS-Print using eCredit. Undergraduates are no longer being incorrectly charged 20% VAT when purchasing credit. We’ve refunded all users who were incorrectly charged. 

We’re still working to resolve the second issue, whereby some users receive an error message after submitting their credit/debit card details (either 'Strong Customer Authentication Required' or 'Account configuration not found') and the transaction fails. Any users affected by this issue who have urgent printing or photocopying needs should email the Service Desk (servicedesk@uis.cam.ac.uk).

We’ll provide our next update on Wednesday, 16 November.

Latest news

UIS VPN and Managed VPN service certificate update

16 July 2024

The UIS VPN and Managed VPN service will standardise on automated SSL certificate replacements starting on 4 August. Some Linux users may need to take action.

Shared network drives: planned maintenance on Friday 26 and Saturday 27 July

16 July 2024

Shared network drives will be unavailable on Saturday 27 July 2024 between 09:00 and 17:00.

Annual archiving and deletion of Panopto content

28 June 2024

The annual archive of Panopto lecture capture content has been scheduled for 3 September. Live content created on or before 31 August 2024 will be moved into the Panopto archive. Last year’s archive, containing content created on or before 31 August 2023, will be permanently deleted on 31 August 2024.