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IT Help and Support

University Information Services
 

We’ve fixed one of the issues users were experiencing when adding credit to their Common Balance for DS-Print using eCredit. Undergraduates are no longer being incorrectly charged 20% VAT when purchasing credit. We’ve refunded all users who were incorrectly charged. 

We’re still working to resolve the second issue, whereby some users receive an error message after submitting their credit/debit card details (either 'Strong Customer Authentication Required' or 'Account configuration not found') and the transaction fails. Any users affected by this issue who have urgent printing or photocopying needs should email the Service Desk (servicedesk@uis.cam.ac.uk).

We’ll provide our next update on Wednesday, 16 November.

Latest news

Change to Dropbox accounts 7 June 2025

30 April 2025

In 2023, Dropbox announced changes to its storage and pricing model and moved to a metered storage policy, having previously offered unlimited storage. As advised in October 2024, the University of Cambridge Dropbox Agreement, which Academia manages on our behalf, will not be renewed and will expire on 7 June 2025...

Change to outbound SMTP email relay 30 June

23 April 2025

We will retire the ppsw.cam.ac.uk SMTP relay on 30 June 2025. After this date, you will need to use the SMTP.cam.ac.uk outbound email.

New ‘Get your University IT account' app is going live

11 April 2025

We are launching a new ‘Get your University IT account’ web app. The app will replace the current Jackdaw IT account collection screens.