skip to content

IT Help and Support

University Information Services
 

Prerequisites

  • Computer running Microsoft Windows 8 or 10 (excluding Home Editions), Apple macOS 10.7 or later
  • administrative rights to install DS-Print service on the computer
  • Desktop Services account for authentication 
  • network connection (wireless eduroam or UniOfCam, or college network permitting the DS-Print service)  
  • DS-Print local or Common Balance credit

Example

A student with a desktop using an eduroam wireless connection can send a print job to any permitted printer (and be charged for it at the institution's standard rate).

Installation instructions

For full installation, and support instructions navigate to:

Troubleshooting

In the first instance please navigate to the troubleshooting pages.  By navigating the lefthand sub menu, resolution to the most common issues can be found. E.g  Checking your password. 

For any additional issues not mentioned or for any further advice, please contact the Service Desk by e-mail. Please e-mail servicedesk@uis.cam.ac.uk

UIS Service Desk

Phone padded  Service status line: (01223 7)67999
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

UIS bITe-size bulletin

A regular newsletter aimed at the University's IT community, highlighting service and project news from UIS.

Sign up >

Latest news

Jackdaw upgrade on Monday 18 July – other systems will not get updated user data

5 July 2022

Jackdaw, the University’s user information database, will be taken offline between 09:00 and 18:00 on Monday 18 July. Systems taking data from Jackdaw will not receive updates while the upgrade is happening.

Apps Anywhere (Citrix) virtual desktop service closing in September

29 June 2022

As part of our review of managed desktop provision, UIS has decided not to continue providing its Citrix-based 'Apps Anywhere' virtual desktop service. The University’s needs have changed significantly since we purchased Citrix licences 3 years ago. Widespread adoption of laptops and collaboration tools such as Microsoft...

UDN border router upgrades and IPS config changes coming in July

24 June 2022

What's happening The primary router connecting the University Data Network (UDN) to Janet will be replaced with new equipment on Tuesday, 12 July from 07:30. If we encounter problems that can’t be resolved by 08:30, we will back out the replacement and revert to the previous router. In this scenario, we will try again on...