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IT Help and Support

University Information Services
 

The Hermes email service ended on 31 December 2021

The Hermes email service has been superseded by Exchange Online and the Hermes service officially ended on 31 December 2021.

 

Help and support following your mailbox transfer to Exchange Online

Help with setting up Exchange Online

Mailbox access issues

  • Personal maiboxes: contact the UIS Service Desk: servicedesk@uis.cam.ac.uk
  • Shared mailboxes: contact your usual local IT support service.

UIS Service Desk

Phone padded  Service status line: (01223 7)67999
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

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Latest news

New email address policy: an update from the Chair of the Information Services Committee

5 May 2022

This update from Professor Andy Neely was sent directly to Cambridge staff by email on Thursday 5 May 2022. Dear all, As Chair of the University’s Information Services Committee, I wrote to you in December 2021 with news about a new University policy on the allocation and management of email addresses. This relates to all...

We’re thinking creatively as part of Learning at Work Week – are you?

4 May 2022

Join us and start thinking creatively to enhance your work and problem-solving skills as part of the national campaign, Learning at Work Week from 16 to 20 May.

Wireless access point rental charge increases for 1 August 2022

3 May 2022

We’ve published details of the University Wireless Service’s access point rental charge increases, which will come into effect on 1 August 2022. We hope this helps institutions that rent access points from us to adjust their budget projections accordingly. Worldwide silicon chip shortages and growth in logistical costs...