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IT Help and Support

University Information Services
 

The Hermes email service ended on 31 December 2021

The Hermes email service has been superseded by Exchange Online and the Hermes service officially ended on 31 December 2021.

 

Help and support following your mailbox transfer to Exchange Online

Help with setting up Exchange Online

Mailbox access issues

  • Personal maiboxes: contact the UIS Service Desk: servicedesk@uis.cam.ac.uk
  • Shared mailboxes: contact your usual local IT support service.

UIS Service Desk

Phone padded  Service status line: (01223 7)67999
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

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Latest news

DS-Print: Common Balance temporarily enabled with £20 overdraft

3 October 2022

On 28 September, we withdrew eCredit for DS-Print whilst we investigated reports of users being unable to access the eCredit web portal to purchase Common Balance print credit. As a temporary measure, while a fix is implemented for eCredit in order to resolve these issues, we have enabled all users with a £20 overdraft on...

macOS Ventura release

30 September 2022

Apple will soon be releasing macOS Ventura. Following its release, they will drop support for macOS Catalina (10.15). All users running macOS Catalina are encouraged to upgrade to one of the following supported operating systems: macOS Ventura (when released) macOS 12 Monterey (compatible computers: https://support.apple...

Change to display names in Lookup from 06 October 

30 September 2022

What is happening From 06 October, UIS will be updating the Display name records in Lookup to use people’s Preferred first name initials. This supports a user-friendly move toward using everyone’s preferred names, rather than their Registered name. If you have personally set your own Display name in Lookup, you will not be...