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IT Help and Support

University Information Services
 

BT is switching off the UK’s old public switched telephone network (PSTN) and Integrated Services Digital Network (ISDN) services in 2025.

The University’s telephone service will not be affected by this change because it is an IP-based digital service. However, the University currently uses analogue lines for some other services.

Over the next 12 months Estates Division will replace the provision of our alarms for fire, security, critical services, and Building Management Systems from BT Redcare services to DualCom. They will also upgrade analogue lines that are currently used for lift lines to a GSM connection utilising the mobile phone network.

If there are any other analogue lines currently in use in other institutions, these should be moved to analogue VoIP connection on the phone system where possible.

 

Latest news

Change to outbound SMTP email relay 30 June

23 April 2025

We will retire the ppsw.cam.ac.uk SMTP relay on 30 June 2025. After this date, you will need to use the SMTP.cam.ac.uk outbound email.

New ‘Get your University IT account' app is going live

11 April 2025

We are launching a new ‘Get your University IT account’ web app. The app will replace the current Jackdaw IT account collection screens.

Panopto planned maintenance 22:00 on Friday 11 April

8 April 2025

Panopto will be unavailable for approximately 3 hours from 22:00 on Friday 11 April.