skip to content

IT Help and Support

University Information Services

Published February 2021

The Streaming Media Service (SMS) is one of the platforms the University uses to host media. The technology on which it is built will reach the end of its serviceable life in approximately 12 months’ time.

UIS has started talking to large users of the service to determine their media hosting requirements for a replacement solution. We’ll be expanding this to a broader audience over the coming months.

In the interim, you can continue to use the service, but we recommend you minimise the amount of content uploaded to the SMS to help reduce the migration workload and prevent strain on the system. Additionally, we'd encourage users to undertake housekeeping of media that's no longer needed in preparation for a future migration.

Alternative media hosting services are already available for some use cases:

We'll provide reasonable notice of each stage in this process.

In the meantime, if you have any queries or would like to contribute feedback, please email .

Phone padded  Service status line: (01223 7)67999
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

UIS bITe-size bulletin

A regular newsletter aimed at the University's IT community, highlighting service and project news from UIS.

Sign up >

Latest news

Your University GoogleDrive: 20GB quota limit from December 2022

19 January 2022

Google is replacing its G Suite for Education model licensing model in October 2022. As a result, there will be a new limit of 20GB on personal GoogleDrive spaces provided with G Suite@Cambridge accounts. If your GoogleDrive usage exceeds 20GB after 1 December 2022, your University account GoogleDrive will become read-only until your usage is brought below 20GB.

Moodle offline for upgrade during 06:00–12:00 on Tuesday 11 January

10 January 2022

Moodle will be unavailable from 06:00 to 12:00 on Tuesday 11 January while we upgrade it to version 3.9. During the upgrade, you won’t be able to view or upload sessions on Panopto because access is managed via your Moodle login. Assessment Moodle, ICE Moodle and Clinical School Moodle users will be unaffected. An outline...

HEAT authentication method changing to Azure on 13 January

7 January 2022

We're changing the authentication method for the IT service management system, HEAT, to Microsoft Azure on Thursday 13 January 2022. What is changing? You should continue to use the same URL for accessing HEAT: However, the 'Sign in' screen you'll be directed to will look slightly different,...

View updated live online training programme