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IT Help and Support

University Information Services
 

1. Help and Support

University Information Services (UIS) provides many of the university-wide IT services that support teaching, research, and administration. Your local IT support staff are normally your first recourse for all IT issues, but UIS also operates several help desks for general and service-specific issues.

2. Training services

 Free training is available to help develop your skills while you're at the University. University's Personal and Professional Development (PPD) and UIS training teams publish new training calendars. You can book trainings through the University Training Booking System (UTBS) to browse for courses and events by theme or date, and to book places (you'll need to log in with your Raven password). 

For those that teach courses, the UTBS allows you to send reminders to your course attendees, keep track of bookings and gather feedback afterwards.  Additionally, We offer online, self-taught and instructor-led IT courses on a variety of themes. Visit our IT training pages to find out more. 

3. LinkedIn Learning

LinkedIn Learning offers a range of online courses on creative, technical and professional skills, available for all University and College staff and students. 

4. Raven password management

The Raven Password Management web page is your friend when it comes to compromised or forgotten Raven passwords. If you think you have been the victim of an online scam, consult your local IT staff for advice, and report it to the UIS Service Desk so they can investigate and take action to block malicious activity.

5. Software

Popular software is available on the Managed Cluster Service (MCS) shared workstations around the University, which run Windows, and macOS platforms .

See the full list of MCS software titles for each platform.

  • For buying software, You will qualify for an educational discount on software purchases when you buy through Academia, our authorised resellers. For more information, see software sales

6. Telecoms

The Telecoms Offices provides serval services:

  • Telephony via either Cisco desk phones or calling via MS-Teams
  • Mobile phones & airtime contracts
  • Hybrid Meeting Room equipment for working with Teams, Zoom & traditional video conferencing.
  • Using Your Phone Overview webpage provides further information. Additionally, you can contact helpdesk@phone.cam.ac.uk.

7. University map

The University map is available to help you find your way around the University. There are overlays that show the Universal Bus service routes and live timings, defibrillator locations and University museums and cafés. 

UIS Service Desk

Phone padded  Service status line: (01223 7)67999
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

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Latest news

University Wireless Service maintenance 7am to 8am on Saturday 3 December

2 December 2022

The University Wireless Service will be undergoing essential maintenance at 7am to 8am on Saturday 3 December while we apply a system software patch. This is an important update to the Wireless Service controllers to improve the service. There will be an interruption to service during this period. Users may be unable to...

Moodle stabilisation

30 November 2022

Moodle, the University’s virtual learning environment, will be moved to a Catalyst-managed Moodle hosting service during December and January. Each migration will result in up to a single day’s downtime for the Moodle being migrated, with users unable to access the Moodle. The Assessment Moodle will be unaffected. The...

DS-Print: Resolved - difficulties purchasing Common Balance credit

22 November 2022

The problem affecting users topping up their Common Balance for DS-Print using eCredit has been fixed by our external payment provider. Affected users should now be able to add credit to their account and no longer receive an error message after submitting their credit/debit card details.