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Alumni email migration overview
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Raven
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Raven/Shibboleth service overview
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Raven FAQs overview
What is Raven?
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Blue active directory (AD)
Blue active directory (AD) overview
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Blue AD Toolkit User Guide
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Cyber security awareness and training overview
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Displaying full email headers overview
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Information security best practice for working from home overview
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Antivirus software overview
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macOS overview
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Windows
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Known issues and troubleshooting overview
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Managed Endpoint Protection Service overview
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Computer Security Incident Response Team overview
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University Cards overview
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Information for institutions and IT staff overview
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Email overview
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Exchange Online overview
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Set up Outlook overview
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Share mail folders and calendars overview
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Calendars overview
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Application Programming Interface
Application Programming Interface overview
Hermes
Hermes overview
New policy for @cam.ac.uk email addresses
Further information for IT staff
Further information for IT staff overview
Email addresses in the cam.ac.uk domain
Email routing and Exchange Online
Managed mail domains
Managed mail domains overview
How to apply for a Managed Mail Domain
Managing an alias file by https
Rules for administering a mail domain
Bulk email and rate limiting
Sending email from computers on the CUDN
Sending email from computers on the CUDN (for individuals)
The Central Email Scanner
The Central Email Scanner overview
Blocked email
Attachment blocks
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DNS records for email
Phones
Phones overview
University switchboard
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Wireless services overview
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Connecting to eduroam overview
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Android overview
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Setting up eduroam: CAT instructions
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macOS
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Windows Phone
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Other overview
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Guest wireless service overview
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University Wireless coverage
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Further information for IT staff overview
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Wireless technical information overview
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eduroam technical information
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Network services
Network services overview
Network access tokens
Network access tokens overview
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Fibre network (GBN) services
Fibre network (GBN) services overview
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University Data Network (UDN)
University Data Network (UDN) overview
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DNS and IP addressing overview
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Domain names overview
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Guidelines for requesting domain names overview
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Managed Zone Service overview
Managed Zone Service closedown and migration to Mythic Beasts
Cambridge IP address ranges
IPv6 at Cambridge
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Windows Server DNS configuration guidelines for Active Directory
Managed Zone Service closedown and migration to Mythic Beasts
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Remote access and VPN overview
Remote access and VPN for ACN users
Remote access and VPN for ACN users overview
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VPN service for other users overview
macOS
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Windows Phone 8.1
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Managed VPN Service for Institutions
List of managed VPNs
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Troubleshooting overview
809 errors
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Hosting services
Hosting services overview
Technical guides
Technical guides overview
VLAN numbering
Firewalls and Network Address Translation
Opt-in port blocking for high-numbered incoming ports
Port blocks on the UDN
Technical summary of port blocking for high-numbered incoming ports
Infrastructure service networks
Infrastructure service networks overview
Advice and consultancy
Network Time Protocol (NTP)
Network Time Protocol (NTP) overview
Details of the Network Time Protocol service
Configuring an Institutional Server
Client Systems
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Connecting partner organisations overview
Further information
Case studies for connecting partner organisations
Process for connecting partner organisations
Network Installation Service
Collaboration tools
Collaboration tools overview
Gitlab
Gitlab overview
GitLab for project managers
Getting started with GitLab
Google Workspace for Education
Google Workspace for Education overview
Google account registration and login
Google Calendar
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YouTube
Using Lookup Groups with Google
Google Data Security Guidance
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Microsoft Office 365 ProPlus
Microsoft Office 365 ProPlus overview
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Windows installation
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Qualtrics survey tool
Qualtrics survey tool overview
Help and support
Help and support overview
Access your Qualtrics account
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Transfer surveys
Protect your survey with Raven
Retaining your account
Contact
SharePoint Online
SharePoint Online overview
What is SharePoint Online?
Benefits for users
Information for IT staff
Benefits for Institutions
Permissions
SharePoint Online FAQs
Streaming Media Service (SMS)
Streaming Media Service (SMS) overview
Using the SMS
How to get an SMS user account
Supported file formats
Adding videos to web pages and restricting access
Creating Collections and Media Items
Legal issues in media publishing
Streaming Media Service FAQs
talks.cam
University Lookup Directory
University Lookup Directory overview
Changing data about people
Changing data about institutions
Using Lookup Groups with Google
University map
University timetable
University timetable overview
Quick start guide for students
Guide for students
Guide for course administrators
Printing
Printing overview
DS-Print for desktops and laptops
DS-Print for desktops and laptops overview
Mac
Windows
Mobility Print
Mobility Print overview
Mobility Print for Apple iOS
Mobility Print for Android
Cloud Print
Cloud Print overview
Cloud Print for Windows
Cloud Print for Chrome OS
Cloud Print for macOS
Print Deploy
Using a Sharp multi-function device
Using a Sharp multi-function device overview
Release print jobs
Scan documents to email
Creating OCR documents
Photocopying
Print from USB memory
Using My DS-Print
Troubleshooting
Troubleshooting overview
Check My Password
Windows DS-Print Setup Utility
Mac OS X DS-Print setup
Public DNS Servers
DS-Print service policy
Further information for institutions and IT staff
Further information for institutions and IT staff overview
Printroom
Printroom overview
Printroom prices
Graphic design and illustration
Graphic design and illustration overview
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Diagrams
Posters
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Surgery
Graduation Photography archive and PandIS
Graduation Photography archive and PandIS overview
Graduation Photography archive form
Vulnerable periods
Storage
Storage overview
OneDrive for Business
OneDrive for Business overview
Getting started
Getting started overview
Windows 10
Windows
MCS Windows
Mac OS X
MCS MAC OS X
Apple iOS
Android
Linux
Restrictions and limitations
OneDrive-University
Frequently asked questions
Frequently asked questions overview
How to add a personal OneDrive account
How to share OneDrive files with other people in the University Active Directory
How to share OneDrive files with other Microsoft Cloud users who aren't in the University Active Directory
How to share OneDrive files with people who don't have a Microsoft Cloud account
How to unassign a OneDrive account from a local user account
Security guidance
Google Drive
Google Drive overview
Google Data Security Guidance
Getting started
Dropbox Business
Dropbox Business overview
Information security
Institutional File Storage (IFS)
Institutional File Storage (IFS) overview
IFS user guide
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Research data repository
Desktop services
Desktop services overview
Managed Cluster Service (MCS)
Managed Cluster Service (MCS) overview
Software
Software overview
Linux
macOS
Windows
Using an MCS Linux PC
Using an MCS Linux remote-access server
Further information for IT staff
Further information for IT staff overview
MCS Windows known problems
Changes to MCS
Centrally managed digital workspaces
Centrally managed digital workspaces overview
AppsAnywhere (remote access)
AppsAnywhere (remote access) overview
Install the Citrix Workspace app
Install the Citrix Workspace app overview
Prerequisites for Citrix Workspace
Install Citrix Workspace app (Windows)
Install Citrix Workspace app (macOS)
Install Citrix Workspace app (Linux)
Install Citrix Workspace app (iPhone)
Install Citrix Workspace app (iPad)
Install Citrix Workspace app (Android)
Use Citrix Workspace in a web browser
Get started with AppsAnywhere
Get started with AppsAnywhere overview
Finding your apps, desktops and files
Set OneDrive as your default Documents folder
Adding shared mailboxes in Outlook
Departmental shared drives
Departmental shared drives overview
Where do I find my shared drives?
Software
Software overview
Apps and services for staff
Apps and Services for students
Using two screens
Printing in AppsAnywhere
FAQ
Troubleshooting
Troubleshooting overview
Installation problems
Installation problems overview
Citrix Workspace Visual C++ 2015 - 2019 Redistributable Error
Outlook 365
Outlook 365 overview
Teams Integration
Report message
Using Citrix Workspace
Using Citrix Workspace overview
Cannot connect to server
UFS frmservlet.jnlp error
Multi-factor authentication (MFA)
Citrix Workspace on MCS computers
UMD Windows
UMD macOS
UMD macOS overview
UMD iOS
Administrative ACN/UAS desktop
Administrative ACN/UAS desktop overview
How to apply Windows updates
Retirement of the UAS M: drive
Retirement of the UAS M: drive overview
Moving M drive data to OneDrive – automated method
Moving M Drive data to OneDrive – manual method
UAS print server migration
UAS print server migration overview
Configuring the new UAS print server on a Windows PC
Configuring the new UAS print server on a Mac
DS-Filestore
DS-Filestore overview
Access to personal DS filespaces
Access to group-owned DS filespaces
File transfer to/from DS-Filestore
File management on MCS Windows PCs
File management on MCS Macs
File management on MCS Linux PCs
The FileSpace utility
File formats on DS-Filestore
Backups and file recovery
File access rights on DS-Filestore
Connecting from your own computer
Remote access using DS-Filestore as a mounted drive
Support and IT training
Support and IT training overview
Service desks and support
Service desks and support overview
UIS Service Desk
Apple support
Apple support overview
Buying Apple Devices
Buying Apple Devices overview
Staff/Student & Personal Apple Purchases
Institutional Apple Purchases
Macintosh Security Home Page
Macintosh Security Home Page overview
Macintosh Security Information
Antivirus software for Macintosh
General Apple Device Info, Help and Fixes
General Apple Device Info, Help and Fixes overview
Apple Device Basics
Apple Device Basics overview
Apple Mac OS X/macOS Device Basics
Apple iPhone Device Basics
Apple iPad Device Basics
Apple Workshops
Useful Mac Pointers
Common Fixes
Software Freely Available for Mac OS X
OS X/macOS and iOS configuration and settings
OS X/macOS and iOS configuration and settings overview
Connecting an Apple Device to the CUDN using the VPN service
Connecting to eduroam on macOS and iOS
Configure DS-Print service on Mac OS workstations
Managing Apple devices in the University
macOS updates and upgrades
IT Training Services
IT Training Services overview
LinkedIn Learning
LinkedIn Learning overview
Learning signposts
Learning signposts overview
Information Security
Architecture
UIS Frameworks
Business Software and Tools
Service Desk
Network and System Administration
Software Development and Testing
Web Development
Mobile Development
DevOps
Cloud Computing
Data Science
Digital Transformation
User Experience
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Project Management
Product & Service Management
Web and Graphic Design
Video and Photography
Cisco Networking Academy
Cisco Networking Academy overview
Eligibility criteria
Course charges
How to book
Download course materials
Download course materials overview
Index of instructor-led course files
Index of self-paced course files
Archived course downloads
Archived course downloads overview
University Training Booking System (UTBS)
Matlab certified online training
UIS training and teaching facilities
Consultancy
Institutions
Institutions overview
Federated services
Institution support service
Institution support service overview
ISS federated desktop
ISS federated desktop overview
Institution Support Service Agreement
Managed Endpoint Protection Service Information for Institutions
Additional Services available with Institution Support Service agreements
Career Development for IT Staff
Technical information and community contact for IT Support Staff
Technical information and community contact for IT Support Staff overview
Access to the UIS database for Institutional Computer Officers
TechLink Scheme
TechLink Scheme overview
Joining the Scheme
Mailing Lists
TechLink Talks
TechLink Talks overview
Past workshops and seminars 2016- 2017
The IT support mailing list
Network information for institutions and IT support staff
Google Cloud Identity two-step verification for Raven OAuth2
Comms kits
Oracle site licence
Teaching and learning
Teaching and learning overview
Moodle: the University's VLE
CamSIS
CamCORS
Timetable
Lecture capture
Lecture capture overview
How to use lecture capture effectively
How to get captions
Where you can find lecture capture
Further information for staff, students and institutions
Further information for staff, students and institutions overview
Captioning and transcripts: guidance for staff
Captioning and transcripts: guidance for students
Turnitin
Apollo
Research admin and computing
Research admin and computing overview
Research administration
Research administration overview
Research Grant Expenditure Application
Research Grant Expenditure Application overview
Example screenshots
Frequently asked questions
High performance computing
Research data storage
Human Tissue Tracker
Human Tissue Tracker overview
Tissue records
Patient records
Locations
Projects
Lab data
Search for tissue items
Preparing for trial
Screenshots
Reference management programs
Reference management programs overview
Frequently asked questions
Frequently asked questions overview
FAQ: Can I use my existing bibliography with Endnote?
FAQ: Can EndNote incorporate references in non-Roman Alphabets?
FAQ: Why does EndNote's output from my database appear in an unwanted mixture of fonts?
FAQ: How can I modify EndNote styles?
FAQ: From EndNote, how can I download references from the University Library catalogue?
FAQ: Why is my Endnote library on the MCS freezing or crashing with an error message?
FAQ: I want to use one of the online databases linked from Endnote and it asks me for a password. How do I get in?
FAQ: How can I print my EndNote references in a format that is acceptable to my examiners/publisher?
FAQ: Will my EndNote Library disappear when I leave Cambridge? I have a Student version of the program.
FAQ: Should I upgrade to the latest version of EndNote? I have a copy of the program purchased under the CHEST site licence.
FAQ: Can I still access my EndNote Web (myendnoteweb) account after I leave Cambridge?
FAQ: How can I obtain a foreign-language spell-checker to use with Microsoft Word?
Perma.cc
Central systems and management reporting
Central systems and management reporting overview
Common administrative services
Common administrative services overview
Electronic document management system
Facility services
Finance administration
Human resources administration
Development and website services
Development and website services overview
Get a digital certificate
Development services
Development services overview
Development service
Software testing service
User experience
Programme and Project Management
Website components
Website components overview
Advice and guidance on third-party products
eCommerce
Lookup for webmasters
Raven for webmasters
Streaming media service for webmasters
Scheme statistics
UIS news service
University map for webmasters
University web search service
University web search service overview
Search service overview
Setting up search boxes
Setting up quicklinks
How the search engine indexes web servers
What webmasters could or should do
Using metatags to enhance effectiveness
Excluding search engines
Implementation details
Google analytics advice
Google analytics advice overview
Modifying your Google accounts to move to https
Website creation and migration
Website creation and migration overview
Drupal
Drupal overview
Creating Drupal content
Creating Drupal content overview
Creating a webpage
Accordion
Anchors
Blocks
Event
Frequently Asked Questions
Footer
Images
Images overview
Leading image
Images in the body
Images on news pages
Links
News article
Sidebar items
Uploading files
Uploading files overview
Cam-only documents
Uploading videos
Webforms
Drupal homepage
Drupal homepage overview
Carousel
Teasers
Teasers overview
Creating teasers
Drupal administrators
Drupal administrators overview
Broken Links
Hiding overview pages
Caches
Logging in
Redirects
RSS feed
Unpublishing content
Excluding a page from navigation
Colour scheme
Adding new web editors
Staff profiles
Staff profiles overview
Adding a new Staff Profile
Setting permissions to edit a profile
Adding a new group
Importing Publications from Elements
Updating your own staff profile
SEO
Requesting a new website
Drupal training
Managed wiki service
Managed wiki service overview
Using a wiki
Managing a wiki
Returning to work
Returning to work overview
IT guidance for ACN/UAS staff
IT guidance for ACN/UAS staff overview
Backing up your personal data
OneDrive set-up for ACN/UAS staff
UAS Divisions: IT preparation checklist
IT hardware purchases
Hybrid meetings
Hybrid meetings overview
Hybrid meeting rooms
Cisco Room Kit solution
Book a Cisco hybrid meeting room
Low-tech personal solutions
IT portfolios and projects
News
Events
Events overview
Past Events
A-Z
Contact us
Contact us overview
How to find us
Accessibility and facilities
Colour scheme
IT Help and Support
IT services
Development and website services
Website creation and migration
Drupal
Drupal administrators
Broken Links
Hiding overview pages
Caches
Logging in
Redirects
RSS feed
Unpublishing content
Excluding a page from navigation
Colour scheme
Adding new web editors
Creating Drupal content
Drupal homepage
Staff profiles
SEO
Requesting a new website
Drupal training
Watch the video - changing the colour scheme
