skip to content
Study at Cambridge
About the University
Research at Cambridge
Search site
Home
Study at Cambridge
Undergraduate
Undergraduate courses
Applying
Events and open days
Fees and finance
Postgraduate
Postgraduate courses
How to apply
Postgraduate events
Fees and funding
International students
Continuing education
Executive and professional education
Courses in education
About the University
How the University and Colleges work
Term dates and calendars
History
Map
Visiting the University
Annual reports
Equality and diversity
News
A global university
Events
Public engagement
Jobs
Give to Cambridge
Research at Cambridge
For staff
For Cambridge students
For alumni
For our researchers
Business and enterprise
Colleges & departments
Email & phone search
Give to Cambridge
Libraries
Museums & collections
Home
IT services
Development and website services
Website creation and migration
Drupal
Drupal administrators
IT Help and Support
University Information Services
Home
New starters
New starters overview
Students
Students overview
Get your Cambridge login (Raven), email and software
Get your Cambridge login (Raven), email and software overview
Complete your student registration
Get your Cambridge (Raven) login
Change your Raven password
Get your @cam email
Get free software
Find help
IT services for students
IT services for students overview
View your student record
Manage your Raven login
Access your Cambridge (@cam) email
Connect to wifi (eduroam and UniOfCam-IoT)
Print, copy and scan
Get software for your personal devices
Find file storage
Get help with your studies
Get a new University card
Do your cyber security training
Find your way around with the University Map
Read our rules
Find IT support
Academic staff and visitors
Academic staff and visitors overview
Services you need to know
UAS staff
UAS staff overview
Your first day
Institutions
IT services
IT services overview
Accounts and passwords
Accounts and passwords overview
Your CRSid
Get your CRSid and Raven password
University Single Sign-On
Sync your Raven password
Changing your passwords
Microsoft accounts
Microsoft accounts overview
How to get your University Microsoft account
How to log in to your University of Cambridge Microsoft account
Who can get a University of Cambridge Microsoft account?
Participating non-University institutions
What software can you get?
Which devices are covered?
Further information for IT staff
Further information for IT staff overview
CAL suites for Institutions
Office 365 licensing and bolt-ons
Multi-factor authentication
Multi-factor authentication overview
Set up your authentication methods
Set up your authentication methods overview
Set up a mobile or desktop authenticator
Set up a mobile or desktop authenticator overview
How to set up Microsoft Authenticator
How to set up Twilio Authy
Set up text messaging
Set up phone calls
Use a hardware token
Set up your email apps
Manage your authentication methods
University Cards
University Cards overview
Information for cardholders
Find your Card Rep
Set your Display Name in Lookup
Photo format
Terms and conditions
Data retention policy
Eligibility policy
Information for Card Reps
Information for Card Reps overview
University Card Management System
University Card best practice
University Card System workflows
University Card System workflows overview
New student Card workflow
New staff and Visitors Card workflow
Renew expiring Card workflow
Replace a damaged Card workflow
Replace a lost/stolen Card workflow
Revoke a Card workflow
University Card system user guides
University Card system user guides overview
Search for a Cardholder
Upload a Cardholder's photo
Create a Card request
Cancel a Card request
Hold/release a Card request
Change the delivery address
Refresh a Card request
Revoke a Card
Add a note to a Card record
Track Card requests
Export Card data via the API
UIS network access token
Administrative staff accounts
Administrative staff accounts overview
Requesting a new user account
Changing your passwords
Account locking
Account expiry
Leaving the UAS
Password policy for UAS users
IT Acceptable Use Policy
Storage space
User Account Drives
Good practice for use of the ACN
Request folder or drive access
Leaving Cambridge
Leaving Cambridge overview
Alumni email migration
Alumni email migration overview
Alumni email migration wizard
Manual migration: Windows
Manual migration: Mac
Migrate your contacts
Services for visitors
Information for IT staff
Information for IT staff overview
Managing computing accounts
Managing computing accounts overview
Registration process for staff
Registration process for staff overview
Changes to user Registration Form
Registering as a data supplier
How does it work?
How does the user get their passwords?
Behind the scenes
Registration FAQs
Registration process for students
Cancellation of computing accounts
Raven
Raven overview
What is Raven for?
How Raven works
Raven/Shibboleth service
Raven for webmasters
Changes to Raven eligibility in 2013
Raven FAQs
Raven FAQs overview
What is Raven?
How do I get a password for Raven?
How do I change my Raven password?
What are Raven login options? How do I change them?
Can I avoid typing my user-id each time I log in to Raven?
Why can I access some Raven-protected web sites but not others?
Why can't I access some electronic journals and databases?
Why do Raven-protected sites say 'Error - missing cookie'?
Can I use Raven on a website that I run?
What information might Raven disclose about me?
Blue active directory (AD)
Blue active directory (AD) overview
Blue AD Toolkit
Blue AD Toolkit User Guide
Test CRSids
Security
Security overview
Cyber security awareness and training
Cyber security awareness and training overview
Cyber security awareness training for staff on MyCompliance
Cyber security awareness training for students on MyCompliance
Choosing a strong password
Password security
Password managers
Phishing
Phishing overview
Displaying full email headers
Displaying full email headers overview
Headers in Outlook Web Access
Headers in Outlook 2016 (Windows)
Headers in Outlook 2016 (Mac)
Headers in Apple Mail
Headers in Thunderbird
Headers in Alpine or Pine
Social media profiling
Malware
Scams aimed at students
Information security best practice for working from home
Information security best practice for working from home overview
How to use Zoom securely
Security in Microsoft Teams meetings
How to check if your laptop is encrypted
How to add another user account
How to back up data securely
Classify and store your data
Antivirus software
Antivirus software overview
macOS
macOS overview
Monterey, Big Sur and Catalina
Mojave
High Sierra
Windows
Known issues and troubleshooting
Known issues and troubleshooting overview
Incorrect report that Endpoint Security is disabled on Windows 10
McAfee blocking .ics calendar invites
Stand-alone update error
Managed Endpoint Protection Service
Managed Endpoint Protection Service overview
Guide for institutions
Service outline and configuration
Default policy settings
How to submit a virus sample
Monitoring devices with Trellix ePolicy Orchestrator (ePO)
Data security classifications
Information asset tools
Policies
Policies overview
Requirements for an institution's network to carry UTN VoIP traffic
Exchange ActiveSync (remote wipe)
Information for IT staff and institutions
Information for IT staff and institutions overview
Computer Security Incident Response Team
Computer Security Incident Response Team overview
Emergency password changes
Dealing with copyright infringements
CSIRT RFC 2350
Reporting a cyber-security incident
Information and Cyber Security Strategy
Glossary of terms
Email
Email overview
Exchange Online
Email groups and lists
Mailing lists
Mailing lists overview
Getting started with mailing lists
Information for mailing list members
Information for mailing list owners
Information for mailing list moderators
Request a new Sympa mailing list
Mailing list posting policies
Detailed information for list owners
Application Programming Interface
Application Programming Interface overview
New policy for @cam.ac.uk email addresses
Further information for IT staff
Further information for IT staff overview
Email addresses in the cam.ac.uk domain
Inbound email routing at Cambridge
Managed mail domains
Managed mail domains overview
How to apply for a Managed Mail Domain
Managing a domain using the Hermes menu system
Managing an alias file by https
Rules for administering a mail domain
Bulk email and rate limiting
Sending email at Cambridge
The central email scanner
The central email scanner overview
Blocked email
Attachment blocks
Anti-virus blocks
DNS records for email
Phones
Phones overview
University switchboard
Telecoms helpdesk
Voicemail
Telecoms systems administration
Call logger
CU line (Centrex)
University pager service
Wireless services
Wireless services overview
Connecting to eduroam
Connecting to eduroam overview
Android
Android overview
Manual configuration
Setting up eduroam: CAT instructions
Chrome OS
iOS
Linux
macOS
Windows
Windows Phone
Other
Other overview
Ubuntu 14.04 LTS
Network access tokens
Connecting to UniOfCam-IoT
Guest wireless service
Guest wireless service overview
Who can use UniOfCam-Guest
Where UniOfCam-Guest can be used
How to connect to UniOfCam-Guest
Get help
Further information for IT staff
University wireless coverage
Fixing your connection
Further information for IT staff
Further information for IT staff overview
Wireless technical information
Wireless technical information overview
Access point features
Rental charges
Access point support networking
Wireless site surveys
Temporary tickets for wireless access
RADIUS service
Institutional network access tokens
eduroam technical information
UniOfCam technical information
UniOfCam-IoT technical information
Policies and standards
Policies and standards overview
University Wireless Standards for Institutional Networks
Network services
Network services overview
Network access tokens
Network access tokens overview
Further information for IT staff
Fibre network (GBN) services
Fibre network (GBN) services overview
Circuit setup and rental charges
Background information
Network service charges
University Data Network (UDN)
University Data Network (UDN) overview
BGP service
Commercial Internet service
IP routing on institutional connections
Managed Router Service (MRS)
MPLS Virtual Private Network (VPN) service
Multicast
NAT service
PoP switch
VLAN services
DNS and IP addressing
DNS and IP addressing overview
Domain names
Domain names overview
Guidelines for requesting domain names
Guidelines for requesting domain names overview
Detailed help for completing the domain name application form
Setting up a web or mail server with a non-cam.ac.uk domain
Managed Zone Service
Managed Zone Service overview
Managed Zone Service closedown and migration to Mythic Beasts
Cambridge IP address ranges
IPv6 at Cambridge
Windows domain design
Windows Server DNS configuration guidelines for Active Directory
Managed Zone Service closedown and migration to Mythic Beasts
Managed Network Service
Remote access and VPN
Remote access and VPN overview
Remote access and VPN for ACN users
Remote access and VPN for ACN users overview
Chrome (Windows)
Edge (Windows)
Firefox (Windows)
Internet Explorer 11 (Windows)
Chrome (macOS)
Firefox (macOS)
Safari (macOS)
Signing out of remote access
Connect to a machine in the office
Connect to a machine in the office overview
Windows
macOS
ACN VPN service for Windows 10
macOS
VPN service for other users
VPN service for other users overview
macOS
iOS
iOS 14 or iPadOS 14 and later
Windows 10 and 11
Windows 8 and 8.1
Windows Phone 8.1
Android – using strongSwan client
Ubuntu 20.04 Desktop
Ubuntu 16.04 and 18.04 Desktop
Technical/generic information
Managed VPN Service for Institutions
List of managed VPNs
Troubleshooting
Troubleshooting overview
809 errors
Wrong arguments error
No internet access when connected to the VPN using Ubuntu 18
Hosting services
Hosting services overview
Technical guides
Technical guides overview
VLAN numbering
Firewalls and Network Address Translation
Opt-in port blocking for high-numbered incoming ports
Port blocks on the UDN
Technical summary of port blocking for high-numbered incoming ports
Infrastructure service networks
Infrastructure service networks overview
Advice and consultancy
Network Time Protocol (NTP)
Network Time Protocol (NTP) overview
Details of the Network Time Protocol service
Configuring an Institutional Server
Client Systems
Connecting partner organisations
Connecting partner organisations overview
Further information
Case studies for connecting partner organisations
Process for connecting partner organisations
Network Installation Service
Cloud
Cloud overview
Introduction for researchers
Amazon Web Services (AWS)
AWS and RONIN
AWS and RONIN overview
About RONIN
How to use RONIN
Google Cloud Platform (GCP)
Research Computing's cloud resources
Institutional File Store (IFS)
Collaboration tools
Collaboration tools overview
Gitlab
Gitlab overview
GitLab for project managers
Getting started with GitLab
Google Workspace for Education
Google Workspace for Education overview
Google account registration and login
Google Calendar
Google Drive
Google Meet
YouTube
Using Lookup Groups with Google
Google Data Security Guidance
Google FAQs
Microsoft 365 for Education
Microsoft 365 for Education overview
Outlook
Exchange Online
Exchange Online overview
How to access your mailbox
How to access your mailbox overview
Manage your address book listing
Set up Thunderbird
Mail routing and aliases
Shared mailboxes
Security and policies
Security and policies overview
Quarantined messages
SafeAttachments and SafeLinks
Office 365 Apps
Office 365 Apps overview
How to share links
OneDrive
OneDrive overview
Security guidance
OneNote
Teams
Teams overview
Telephone services
Planner
Stream
SharePoint
To-Do
Forms
Yammer
Qualtrics survey tool
Qualtrics survey tool overview
Help and support
Help and support overview
Access your Qualtrics account
Get the Qualtrics Offline Surveys app
Request group access
Transfer surveys
Protect your survey with Raven
Retaining your account
Contact
Change and new feature requests
Roadmap
Hybrid meetings
Hybrid meetings overview
Cisco hybrid meeting rooms
Cisco hybrid meeting rooms overview
Book a hybrid meeting room
Microsoft Teams meetings
Zoom meetings
WebEx meetings
Conference calls
Screen sharing
Low-tech personal solutions
SharePoint Online
SharePoint Online overview
What is SharePoint Online?
Benefits for users
Information for IT staff
Benefits for Institutions
Permissions
SharePoint Online FAQs
Streaming Media Service (SMS)
Streaming Media Service (SMS) overview
Using the SMS
How to get an SMS user account
Supported file formats
Adding videos to web pages and restricting access
Creating Collections and Media Items
Legal issues in media publishing
Streaming Media Service FAQs
talks.cam
University Lookup Directory
University Lookup Directory overview
Using Lookup Groups with Google
Changing data about institutions
Set your Display Name in Lookup
Changing data about people
University map
University timetable
Printing
Printing overview
DS-Print for desktops and laptops
DS-Print for desktops and laptops overview
Windows
Mac
Mobility Print
Mobility Print overview
Mobility Print for Apple iOS
Mobility Print for Android
Cloud Print
Cloud Print overview
Cloud Print for Windows
Cloud Print for macOS
Cloud Print for Chrome OS
Print Deploy
Using a Sharp multi-function device
Using a Sharp multi-function device overview
Release print jobs
Scan documents to email
Creating OCR documents
Photocopying
Print from USB memory
Using My DS-Print
Troubleshooting
Troubleshooting overview
Check My Password
Mac OS X DS-Print setup
Public DNS Servers
DS-Print service policy
Further information for institutions and IT staff
Further information for institutions and IT staff overview
Printroom
Printroom overview
Printroom prices
Graphic design and illustration
Graphic design and illustration overview
Anatomy
Diagrams
Posters
Signage
Surgery
Graduation Photography archive and PandIS
Graduation Photography archive and PandIS overview
Graduation Photography archive form
Vulnerable periods
Storage
Storage overview
OneDrive
Google Drive
Google Drive overview
Google Data Security Guidance
Getting started
Dropbox Business
Dropbox Business overview
Information security
Institutional File Storage (IFS)
Institutional File Storage (IFS) overview
IFS user guide
Research storage services
Research data repository
Desktop services
Desktop services overview
Managed Cluster Service (MCS)
Managed Cluster Service (MCS) overview
Software
Software overview
Linux
macOS
Windows
Using an MCS Linux PC
Using an MCS Linux remote-access server
Further information for IT staff
Further information for IT staff overview
MCS Windows known problems
Changes to MCS
Centrally managed digital workspaces
Centrally managed digital workspaces overview
Administrative ACN/UAS desktop
Administrative ACN/UAS desktop overview
How to apply Windows updates
Retirement of the UAS M: drive
Retirement of the UAS M: drive overview
Moving M drive data to OneDrive – automated method
Moving M Drive data to OneDrive – manual method
UAS print server migration
UAS print server migration overview
Configuring the new UAS print server on a Windows PC
Configuring the new UAS print server on a Mac
DS-Filestore
DS-Filestore overview
Access to personal DS filespaces
Access to group-owned DS filespaces
File transfer to/from DS-Filestore
File management on MCS Windows PCs
File management on MCS Macs
File management on MCS Linux PCs
The FileSpace utility
File formats on DS-Filestore
Backups and file recovery
File access rights on DS-Filestore
Connecting from your own computer
Remote access using DS-Filestore as a mounted drive
Support and IT training
Support and IT training overview
Service desks and support
Service desks and support overview
UIS Service Desk
Apple support
Apple support overview
Buying Apple Devices
Buying Apple Devices overview
Staff/student and personal Apple purchases
Institutional Apple purchases
Macintosh Security Home Page
Macintosh Security Home Page overview
Macintosh Security Information
Antivirus software for Macintosh
General Apple Device Info, Help and Fixes
General Apple Device Info, Help and Fixes overview
Apple Device Basics
Apple Device Basics overview
Apple Mac OS X/macOS Device Basics
Apple iPhone Device Basics
Apple iPad Device Basics
Apple Workshops
Useful Mac Pointers
Common Fixes
Software Freely Available for Mac OS X
OS X/macOS and iOS configuration and settings
OS X/macOS and iOS configuration and settings overview
Connecting an Apple Device to the CUDN using the VPN service
Connecting to eduroam on macOS and iOS
Configure DS-Print service on Mac OS workstations
Managing Apple devices in the University
macOS updates and upgrades
IT Training Services
IT Training Services overview
LinkedIn Learning
LinkedIn Learning overview
Learning signposts
Learning signposts overview
Information Security
Architecture
UIS Frameworks
Business Software and Tools
Service Desk
Network and System Administration
Software Development and Testing
Web Development
Mobile Development
DevOps
Cloud Computing
Data Science
Digital Transformation
User Experience
Training & Education
Business Analyst
Project Management
Product & Service Management
Web and Graphic Design
Video and Photography
Cisco Networking Academy
Cisco Networking Academy overview
Eligibility criteria
Course charges
How to book
Download course materials
Download course materials overview
Index of instructor-led course files
Index of self-paced course files
Archived course downloads
Archived course downloads overview
University Training Booking System (UTBS)
Matlab certified online training
UIS training and teaching facilities
Consultancy
Institutions
Institutions overview
Federated services
Career Development for IT Staff
Information and contacts for IT support staff
Information and contacts for IT support staff overview
Access to the UIS database for Institutional Computer Officers
TechLink Scheme
TechLink Scheme overview
Joining the Scheme
Mailing Lists
TechLink Talks
TechLink Talks overview
Past workshops and seminars 2016- 2017
The IT support mailing list
Network information for institutions and IT support staff
Google Cloud Identity two-step verification for Raven OAuth2
Comms kits
Oracle site licence
Teaching and learning
Teaching and learning overview
Moodle: the University's VLE
CamSIS
CamCORS
Timetable
Lecture capture
Lecture capture overview
How to get captions
Setting up lecture capture
Where you can find lecture capture
How to use Panopto
Make and edit recordings
Make and edit recordings overview
Download and install the Panopto desktop recorder
Create a video using Panopto desktop recorder
Live stream a video (MLC/PLC)
Record using Panopto Capture
Upload videos from Zoom, Teams, Google Meet
Improve videos with Panopto tools
Schedule lectures for recording
Schedule lectures for recording overview
Arrange for a lecture to be scheduled for recording
Manage a recording schedule
Share and publish recordings
Share and publish recordings overview
Enable Panopto in a course
Review and edit videos in Panopto
View recordings in Moodle
Share your recordings
Add a link in Moodle to a Panopto recording
Embed Panopto content in Moodle
Enable students to download recordings
Mobile apps for Panopto
Optimise videos for browsing and searching
Manage recordings
Manage recordings overview
Copy or move videos
Create sub-folders and move recordings
Restricting access to recordings
Enable and edit automatic captioning
Enable and edit automatic captioning overview
Captioning and transcripts
Enable automatic captioning at the folder level
Change captioning language at the folder level
Turnitin
Apollo
Research admin and computing
Research admin and computing overview
Research administration
Research administration overview
Research Grant Expenditure Application
Research Grant Expenditure Application overview
Example screenshots
Frequently asked questions
Research computing
Human tissue tracking
Human tissue tracking overview
Tissue records
Patient records
Locations
Projects
Lab data
Search for tissue items
Preparing for trial
Screenshots
Reference management programs
Reference management programs overview
Frequently asked questions
Frequently asked questions overview
FAQ: Can I use my existing bibliography with Endnote?
FAQ: Can EndNote incorporate references in non-Roman Alphabets?
FAQ: Why does EndNote's output from my database appear in an unwanted mixture of fonts?
FAQ: How can I modify EndNote styles?
FAQ: From EndNote, how can I download references from the University Library catalogue?
FAQ: Why is my Endnote library on the MCS freezing or crashing with an error message?
FAQ: I want to use one of the online databases linked from Endnote and it asks me for a password. How do I get in?
FAQ: How can I print my EndNote references in a format that is acceptable to my examiners/publisher?
FAQ: Will my EndNote Library disappear when I leave Cambridge? I have a Student version of the program.
FAQ: Should I upgrade to the latest version of EndNote? I have a copy of the program purchased under the CHEST site licence.
FAQ: Can I still access my EndNote Web (myendnoteweb) account after I leave Cambridge?
FAQ: How can I obtain a foreign-language spell-checker to use with Microsoft Word?
Perma.cc
Central systems and management reporting
Central systems and management reporting overview
Common administrative services
Common administrative services overview
Electronic document management system
Declaration of Interests (DoI)
Declaration of Interests (DoI) overview
Install the Approvals app
Record DoI mitigations
Review Summary of Mitigations
Viewing your register (reviewers only)
Facility services
Finance administration
Human resources administration
Development and website services
Development and website services overview
Get a digital certificate
Development services
Development services overview
Development service
Software testing service
User experience
Programme and Project Management
Website components
Website components overview
Advice and guidance on third-party products
eCommerce
Lookup for webmasters
Raven for webmasters
Streaming media service for webmasters
Scheme statistics
UIS news service
University map for webmasters
University web search service
University web search service overview
Search service overview
Setting up search boxes
Setting up quicklinks
How the search engine indexes web servers
What webmasters could or should do
Using metatags to enhance effectiveness
Excluding search engines
Implementation details
Google analytics advice
Google analytics advice overview
Modifying your Google accounts to move to https
Website creation and migration
Website creation and migration overview
Drupal
Drupal overview
Creating Drupal content
Creating Drupal content overview
Creating a webpage
Accordion
Anchors
Blocks
Event
Frequently Asked Questions
Footer
Images
Images overview
Leading image
Images in the body
Images on news pages
Links
News article
Sidebar items
Uploading files
Uploading files overview
Cam-only documents
Uploading videos
Webforms
Drupal homepage
Drupal homepage overview
Carousel
Teasers
Teasers overview
Creating teasers
Drupal administrators
Drupal administrators overview
Broken Links
Hiding overview pages
Caches
Logging in
Redirects
RSS feed
Unpublishing content
Excluding a page from navigation
Colour scheme
Adding new web editors
Staff profiles
Staff profiles overview
Adding a new Staff Profile
Setting permissions to edit a profile
Adding a new group
Importing Publications from Elements
Updating your own staff profile
SEO
Requesting a new website
Drupal training
Managed wiki service
Managed wiki service overview
Using a wiki
Managing a wiki
IT portfolios and projects
News
Events
Events overview
Past Events
A-Z
Contact us
Contact us overview
How to find us
Accessibility and facilities
UAS staff
UAS staff overview
Set up a new starter
Hybrid working
Hybrid working overview
Backing up your personal data
OneDrive set-up for ACN/UAS staff
UAS Divisions: IT preparation checklist
Accessing network drives while working remotely
Colour scheme
IT Help and Support
IT services
Development and website services
Website creation and migration
Drupal
Drupal administrators
Broken Links
Hiding overview pages
Caches
Logging in
Redirects
RSS feed
Unpublishing content
Excluding a page from navigation
Colour scheme
Adding new web editors
Creating Drupal content
Drupal homepage
Staff profiles
SEO
Requesting a new website
Drupal training
Watch the video - changing the colour scheme
