skip to content

IT Help and Support

University Information Services
 

The application of professional Programme and Project Management disciplines to the delivery of Information Technology (IT) and Information Systems (IS) development projects.

Features and benefits 

Ensures the consistent use of appropriate project and programme management methods, tools and techniques.

The service offers a range of defined approaches, each designed to ensure effective control and delivery of a range of different project types and scales.

How much does it cost? 

This service may be chargeable.

How do I get this service? 

Please contact the appropriate Relationship Manager for referral to UIS.

How quickly can I get this service? 

Delivery lead times vary depending on the complexity of the project in question.

Support details and contact information 

Please contact the appropriate Relationship Manager for referral to UIS.

When is this service available? 

During normal UIS working hours.

Monday–Friday: 09:00–17:00.

Supported service hours 

During normal UIS working hours.

Monday–Friday: 09:00–17:00.

 

 

 

UIS Service Desk

Phone padded  Service status line: (01223 7)67999
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

UIS bITe-size bulletin

A regular newsletter aimed at the University's IT community, highlighting service and project news from UIS.

Sign up >

Latest news

University Wireless Service maintenance 7am to 8am on Saturday 3 December

2 December 2022

The University Wireless Service will be undergoing essential maintenance at 7am to 8am on Saturday 3 December while we apply a system software patch. This is an important update to the Wireless Service controllers to improve the service. There will be an interruption to service during this period. Users may be unable to...

Moodle stabilisation

30 November 2022

Moodle, the University’s virtual learning environment, will be moved to a Catalyst-managed Moodle hosting service during December and January. Each migration will result in up to a single day’s downtime for the Moodle being migrated, with users unable to access the Moodle. The Assessment Moodle will be unaffected. The...

DS-Print: Resolved - difficulties purchasing Common Balance credit

22 November 2022

The problem affecting users topping up their Common Balance for DS-Print using eCredit has been fixed by our external payment provider. Affected users should now be able to add credit to their account and no longer receive an error message after submitting their credit/debit card details.