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IT Help and Support

University Information Services
 

The application of professional Programme and Project Management disciplines to the delivery of Information Technology (IT) and Information Systems (IS) development projects.

Features and benefits 

Ensures the consistent use of appropriate project and programme management methods, tools and techniques.

The service offers a range of defined approaches, each designed to ensure effective control and delivery of a range of different project types and scales.

How much does it cost? 

This service may be chargeable.

How do I get this service? 

Please contact the appropriate Relationship Manager for referral to UIS.

How quickly can I get this service? 

Delivery lead times vary depending on the complexity of the project in question.

Support details and contact information 

Please contact the appropriate Relationship Manager for referral to UIS.

When is this service available? 

During normal UIS working hours.

Monday–Friday: 09:00–17:00.

Supported service hours 

During normal UIS working hours.

Monday–Friday: 09:00–17:00.

 

 

 

UIS Service Desk

UIS Service Status

Phone padded  Service status line: (01223 7)67999
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Latest news

University Wireless Service maintenance: Tuesday 21 September, 08:00–09:00

16 September 2021

The University Wireless Service will be undergoing essential maintenance between 08:00 and 09.00 on Tuesday 21 September while we apply a security software patch. This is a security update to ClearPass, which provides Wireless Service network access control. We're not expecting any disruption to service, but it should be...

Mailing list migrations from Mailman to Sympa

31 August 2021

We intend to migrate all remaining lists associated with colleges from Mailman to Sympa during the week commencing 13 September 2020. The current total is 1,567. How this will affect users of the mailing list management service Most mailing list subscribers shouldn't notice any difference. During the switchover, there will...

Managed Zone Service closedown and migration to Mythic Beasts

24 August 2021

The Managed Zone Service (MZS) is being shut down, and its data content migrated to a commercial provider, Mythic Beasts. There will be no interruption to the service, but MZS users in institutions will need to make arrangements to retain management access to their zones. What is changing? UIS set up the MZS many years ago...