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IT Help and Support

University Information Services
 

The application of professional Programme and Project Management disciplines to the delivery of Information Technology (IT) and Information Systems (IS) development projects.

Features and benefits 

Ensures the consistent use of appropriate project and programme management methods, tools and techniques.

The service offers a range of defined approaches, each designed to ensure effective control and delivery of a range of different project types and scales.

How much does it cost? 

This service may be chargeable.

How do I get this service? 

Please contact the appropriate Relationship Manager for referral to UIS.

How quickly can I get this service? 

Delivery lead times vary depending on the complexity of the project in question.

Support details and contact information 

Please contact the appropriate Relationship Manager for referral to UIS.

When is this service available? 

During normal UIS working hours.

Monday–Friday: 09:00–17:00.

Supported service hours 

During normal UIS working hours.

Monday–Friday: 09:00–17:00.

 

 

 

UIS Service Desk

Phone padded  Service status line: (01223 7)67999
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

UIS bITe-size bulletin

A regular newsletter aimed at the University's IT community, highlighting service and project news from UIS.

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You can read previous editions of bITe-size.

Latest news

Delivering network connectivity for the Cambridge Half Marathon

9 March 2023

Richard Davies from the Granta Backbone Network (GBN) team and Craig Faux from the Networks team, worked together to help deliver network connectivity for the Cambridge Half Marathon that took place this past weekend. The University has been assisting the Council with delivering network connectivity for the Cambridge Half...

Changes to Google Workspace accounts from March

23 February 2023

15 February 2023 We are preparing to delete UIS managed Google Workspace accounts for users that have left the University to maintain system performance and security and reclaim file space ahead of Google introducing file space quotas. When a user leaves the University, their account is flagged as cancelled in Lookup and...

Wireless Service maintenance in March and April 2023

21 February 2023

We’ll be carrying out essential maintenance on the University Wireless Service in March and April 2023 to pave the way for its continued growth. Three phases of work in March and April 1. Tuesday 21 March, 8:00 to 9:00 You might experience interruptions to the UniOfCam-IoT service during the maintenance period. You might...