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IT Help and Support

University Information Services
 
WCDC5

Data Centre Operations' core hours

Data Centre Operations' core operating hours are Monday–Friday, 08:00–18:00 (under normal circumstances).

We will still be available to assist beyond 6pm for pre-planned work, providing we receive a minimum of 2 working days' notice.
 

General enquiries

For general enquiries and visitor booking (requires 24 hours' notice) contact us:

Phone padded  01223 760105

 

Emergency and out-of-hours contact

Phone padded  01223 760100 

 

Visiting the Data Centre

 Contact us to book a visit. We require at least 24 hours' notice.

Induction information

 

Hosting Service Networking

The UIS Hosting Service allows institutions to have their servers hosted in UIS-managed Data Centre facilities, either physically or virtually.

This document describes the networking available with this service.

A note on photography

Photography, or videography, of the front and rear elevations of a client's own cabinets is permissible.

Photography, or videography, either by the use of cameras or cell/smart phones equipped with cameras, elsewhere within the facility is prohibited, with the exception of professional photography for marketing material arranged with the WCDC Manager.

UIS Service Desk

Phone padded  Service status line: (01223 7)67999
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

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Latest news

MCS Linux service deprecated

17 August 2022

We have deprecated the MCS Linux service because of technical and resource constraints. At its peak, MCS Linux accounted for only 2% of MCS machines deployed, and use of this service has declined steadily in recent years. Unfortunately, we have had to remove the Linux part of the service because of unforeseen technical...

New cloud research platform service from UIS

15 August 2022

Amazon Web Services (AWS) and RONIN available via UIS UIS is pleased to announce that access to Amazon Web Services (AWS) and RONIN are now available through a new University-provided cloud research platform service. If you would like to join the increasing number of Cloud users and to save around 11% on list prices for...

Change in recommended VPN client for Android users

11 August 2022

We have updated our recommendations for Android users of the UIS VPN and managed VPN services. We no longer recommend Android’s built-in VPN client because setting it up is complicated, which can lead to insecure configurations. Instead, we recommend the strongSwan client to Android users. It’s available free of charge...