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IT Help and Support

University Information Services
 
WCDC5

Data Centre Operations' core hours

Data Centre Operations' core operating hours are Monday–Friday, 08:00–18:00 (under normal circumstances).

We will still be available to assist beyond 6pm for pre-planned work, providing we receive a minimum of 2 working days' notice.
 

General enquiries

For general enquiries and visitor booking (requires 24 hours' notice) contact us:

Phone padded  01223 760105

 

Emergency and out-of-hours contact

Phone padded  01223 760100 

 

Visiting the Data Centre

 Contact us to book a visit. We require at least 24 hours' notice.

Induction information

 

Hosting Service Networking

The UIS Hosting Service allows institutions to have their servers hosted in UIS-managed Data Centre facilities, either physically or virtually.

This document describes the networking available with this service.

A note on photography

Photography, or videography, of the front and rear elevations of a client's own cabinets is permissible.

Photography, or videography, either by the use of cameras or cell/smart phones equipped with cameras, elsewhere within the facility is prohibited, with the exception of professional photography for marketing material arranged with the WCDC Manager.

Phone padded  Service status line: (01223 7)67999
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

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Latest news

Your University GoogleDrive: 20GB quota limit from December 2022

19 January 2022

Google is replacing its G Suite for Education model licensing model in October 2022. As a result, there will be a new limit of 20GB on personal GoogleDrive spaces provided with G Suite@Cambridge accounts. If your GoogleDrive usage exceeds 20GB after 1 December 2022, your University account GoogleDrive will become read-only until your usage is brought below 20GB.

Moodle offline for upgrade during 06:00–12:00 on Tuesday 11 January

10 January 2022

Moodle will be unavailable from 06:00 to 12:00 on Tuesday 11 January while we upgrade it to version 3.9. During the upgrade, you won’t be able to view or upload sessions on Panopto because access is managed via your Moodle login. Assessment Moodle, ICE Moodle and Clinical School Moodle users will be unaffected. An outline...

HEAT authentication method changing to Azure on 13 January

7 January 2022

We're changing the authentication method for the IT service management system, HEAT, to Microsoft Azure on Thursday 13 January 2022. What is changing? You should continue to use the same URL for accessing HEAT: https://uniofcam.saasiteu.com. However, the 'Sign in' screen you'll be directed to will look slightly different,...