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IT Help and Support

University Information Services
 
WCDC5

Data Centre Operations' core hours

Data Centre Operations' core operating hours are Monday–Friday, 08:00–18:00 (under normal circumstances).

We will still be available to assist beyond 6pm for pre-planned work, providing we receive a minimum of 2 working days' notice.
 

General enquiries

For general enquiries and visitor booking (requires 24 hours' notice) contact us:

Phone padded  01223 760105

 

Emergency and out-of-hours contact

Phone padded  01223 760100 

 

Visiting the Data Centre

 Contact us to book a visit. We require at least 24 hours' notice.

Induction information

 

Hosting Service Networking

The UIS Hosting Service allows institutions to have their servers hosted in UIS-managed Data Centre facilities, either physically or virtually.

This document describes the networking available with this service.

A note on photography

Photography, or videography, of the front and rear elevations of a client's own cabinets is permissible.

Photography, or videography, either by the use of cameras or cell/smart phones equipped with cameras, elsewhere within the facility is prohibited, with the exception of professional photography for marketing material arranged with the WCDC Manager.

UIS Service Desk

UIS Service Status

Phone padded  Service status line: (01223 7)67999
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

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Latest news

University Wireless Service maintenance: Tuesday 21 September, 08:00–09:00

16 September 2021

The University Wireless Service will be undergoing essential maintenance between 08:00 and 09.00 on Tuesday 21 September while we apply a security software patch. This is a security update to ClearPass, which provides Wireless Service network access control. We're not expecting any disruption to service, but it should be...

Mailing list migrations from Mailman to Sympa

31 August 2021

We intend to migrate all remaining lists associated with colleges from Mailman to Sympa during the week commencing 13 September 2020. The current total is 1,567. How this will affect users of the mailing list management service Most mailing list subscribers shouldn't notice any difference. During the switchover, there will...

Managed Zone Service closedown and migration to Mythic Beasts

24 August 2021

The Managed Zone Service (MZS) is being shut down, and its data content migrated to a commercial provider, Mythic Beasts. There will be no interruption to the service, but MZS users in institutions will need to make arrangements to retain management access to their zones. What is changing? UIS set up the MZS many years ago...