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IT Help and Support

University Information Services
 

The UIS Hosting Service allows institutions to have their servers hosted in a UIS-managed data centre environment. Several sites are available with a range of facilities to suit your requirements.

The service features available include:

  • 24/7 onsite security
  • N+1 redundancy for power and cooling
  • Full maintenance call-out cover
  • Operational support
  • ISO/IEC 27001-certified high-performance computing facility
     

The benefits

This service relieves the institution of the cost and effort of having to service and manage appropriate hosting facilities themselves.

Other benefits include:

  • Greater physical security
  • Efficient power usage
  • Specialist on-site expertise
  • Multiple sites
  • Diverse network connectivity
  • Expandable
     

Networking options

Several networking options are available, depending on the type of hosting (physical versus virtual) and whether you use a dedicated or shared rack.

 Full details on hosting service networking
 

The costs

The costs vary according to your institution's requirements, but will include cabinet fees and power usage charges. For example:

  • Cabinet: £3000 per year
  • Power: 9.2p per kWh
  • Green levy: 1.4p per kWh

 

How to get this service

Contact us via  if you have any queries or would like to discuss your requirements.
 

Further information

West Cambridge Data Centre information

 Physical access policy – Soulsby Server Room

 Physical access policy – West Cambridge Data Centre

 Covid access policy – West Cambridge Data Centre

 Data hall usage policy

 Health and safety policy

UIS Service Desk

UIS Service Status

Phone padded  Service status line: (01223 7)67999
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

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