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IT Help and Support

University Information Services
 

Mailbox

The default mailbox storage size is 2GB. Mailboxes should be maintained regularly and only business critical mail should be kept. Our systems will send you a warning message if your mailbox reaches 1.5GB in size, and at 1.75GB you will no longer be able to send email. When you reach 2GB you will no longer receive email sent to you. You can check your mailbox size from within Outlook by right clicking on the folder called 'Mailbox Name', selecting 'Properties' and then clicking on the 'Folder Size' button.

M: Drive (network drive)

Your M: drive is your personal file storage area and is provided as an area to keep personal non work related data. We recommend not using it for work related documents, as other people will not be able to access it in your absence. The storage limit for the M: drive is 200MB. You will receive a warning at 180MB.

K: Drive (network drive)

The departmental file area (K:) and the cross departmental file area (R:) are limited by the amount of physical storage available. Whilst we continue to expand our storage capacity, storage costs money and these areas should be maintained so that obsolete data is not using valuable space.

C: Drive (physically in your computer)

The C: drive contains the operating system used to "boot" your workstation. It is accessible to whoever is logged into the workstation. As the C: drive is not backed up, data cannot be recovered if the disk fails. It is also accessible to any locally logged in user, (which can be anyone with a valid UAS account). It should therefore not be used to store data that is either confidential or important to a business function.

UIS Service Desk

UIS Service Status

Phone padded  Service status line: (01223 7)67999
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

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Latest news

Multi-factor authentication rollout on University Microsoft accounts

27 April 2021

UIS is launching a project to roll out multi-factor authentication (MFA) on University Microsoft accounts. We've completed pilot rollouts in the Vice-Chancellor’s Office, Registrary’s Office, the Finance Division and in UIS, and are now ready to begin enabling MFA on the University Microsoft accounts of users in other...

University web search update on 30 April

23 April 2021

We're updating the University web search engine to the latest version on Friday 30 April. Afterwards, it will look slightly different and some of the functionality will change. What's changing? The user interface at search.cam.ac.uk and when search results are displayed will look slightly different: Current interface New...

University Wireless Service essential maintenance on 19 April

15 April 2021

The University Wireless Service will be undergoing essential maintenance between 08:00 and 09.00 on Monday 19 April, in order to apply an urgent security patch. During this period, users will experience interrupted service to eduroam, the UniOfCam guest system, the UniOfCam-IoT system and local SSIDs. We apologise for any...