skip to content

IT Help and Support

University Information Services
 

If you are a student of the University graduating in summer 2018 onwards, you will be able to set up an alumni email address. You should get an email from the Development and Alumni Relations office about setting this up around the time you complete your studies. If you have not received an email and think you should have, please contact the alumni email support team (also based in Development and Alumni Relations) at alumniemail@admin.cam.ac.uk

The Information Services Committee (ISC) discussed lifetime email facilities at its meetings in June 2000 and February 2002 and agreed that there are four main concerns for institutions which might be considering offering such facilities as an alternative to cantab.net:

  1. Legal liability - when students leave the University any formal or implied contract ceases and so the University's insurance arrangements might well not provide cover against legal claims arising from failure of the alumni email system. The cantab.net service has legally binding terms and conditions to which alumni have to agree before signing up. Any University institution or College should ensure some similar scheme is in place before offering alumni email facilities.
  2. The cam.ac.uk domain - addresses in this domain are used for current University and College IT facilities. Anyone with an email address within cam.ac.uk might reasonably be assumed to have some current active association with Cambridge University. The continued use of such addresses by students after their final year and staff after cessation of employment may well mislead recipients into thinking that the sender holds a University position.
  3. Use of the CUDN - the ISC document Authorisation for use of the CUDN specifies that "staff and resident students of the University, and staff, fellows and students of the University's Colleges are authorized to use the CUDN whilst holding those positions." Others require individual authorization by the appropriate Head of Department or Head of House. As noted above, this restriction is only relevant if mail is actually being stored on CUDN-connected systems such as departmental mailers; a "forwarding only" system like cantab.net does not constitute use of the CUDN in the normally accepted sense.
  4. Use of JANET - the JANET acceptable use policy states that use of JANET must be in furtherance of the aims of the University. There is considerable feeling that use by alumni for business, political or any other non-University purpose contravenes this regulation. Again, under the accepted meaning of "use" this would not apply to a forwarding-only facility.

UIS Service Desk

UIS Service Status

Phone padded  Service status line: (01223 7)67999
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

UIS bITe-size bulletin

A regular newsletter aimed at the University's IT community, highlighting service and project news from UIS.

Sign up >

Latest news

University Wireless Service maintenance: Tuesday 21 September, 08:00–09:00

16 September 2021

The University Wireless Service will be undergoing essential maintenance between 08:00 and 09.00 on Tuesday 21 September while we apply a security software patch. This is a security update to ClearPass, which provides Wireless Service network access control. We're not expecting any disruption to service, but it should be...

Mailing list migrations from Mailman to Sympa

31 August 2021

We intend to migrate all remaining lists associated with colleges from Mailman to Sympa during the week commencing 13 September 2020. The current total is 1,567. How this will affect users of the mailing list management service Most mailing list subscribers shouldn't notice any difference. During the switchover, there will...

Managed Zone Service closedown and migration to Mythic Beasts

24 August 2021

The Managed Zone Service (MZS) is being shut down, and its data content migrated to a commercial provider, Mythic Beasts. There will be no interruption to the service, but MZS users in institutions will need to make arrangements to retain management access to their zones. What is changing? UIS set up the MZS many years ago...