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This tick list summarises everything you may need to do when self-migrating your Hermes mailbox.

1. Pre-flight checks

    • Check with your local IT staff about their plans for migrating your institution away from Hermes – they may be planning to batch migrate everyone in your institution at once, or they may instruct you to self-migrate your own mailbox.

    • Conditional: If you have used your address as the primary or recovery address for any online accounts, you will need to update them to a working email address, e.g. or a personal one. After your Hermes migration has completed, you can't log in to your Hermes mailbox to receive password reset links, etc.
    • Check your Raven password has been synced with your Microsoft account.

      Note: if you have been using Teams or other Microsoft 365 apps provided by the central University, you do not have to do this.

    • Conditional: Correct any folder name conflicts in your Hermes account.
    • Conditional: If you are planning to change the email client you use after migrating, check all the data you want to migrate has been synced to the email server. If you have any local email archives you have created, or anything you want to keep that is currently in your Drafts and/or Outbox folders you will need to create a new folder in your mailbox and copy them into it. This will ensure that these items are uploaded from your computer to the email server and will be included with your data migration.

    2. Migrate your data

    3. Set up an email client to access your new mailbox (or use webmail)

    4. Get your mailbox ‘back to normal’ using the Outlook Web App

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