skip to content

IT Help and Support

University Information Services
 

About the Service

The ePO Hosted Service provides access to an instance of ePolicy Orchestrator which can be used to deploy and manage McAfee VirusScan on an institution's managed systems. This is currently provided free to institutions. Supported platforms are Windows and OSX. A command line version of VirusScan is available for Linux and other platforms but these are not manageable by the ePO.

There will be a minimal level of direct management and configuration provided for you beyond technical support and trouble shooting. The initial set up and configuration process is also a tutorial on how to use ePO and as such institutional Computer Officers will be expected to provide for themselves any additional reports on their systems beyond what is provided by default.

What this service will provide for you:

  • Access to an ePO instance for your institution which allows remote access for institutional Computer Officers to the ePO
  • Advice on adding Systems to ePO
  • A basic set of policy configurations and show how policies can be set by the institution on their systems if they want to apply their own
  • A basic set of reports and queries for use and a tutorial on creating your own
  • A maintained and updated ePO ensuring that the latest DATS, Patches and upgrades are available and automatically deployed to an institution
  • Post set up support is available by emailing 

Institution Responsibilities:

  • Maintain your systems by adding new ones (Systems which do not contact the ePO for 40 days will be automatically deleted).
  • Create any additional policies, reports, queries and dashboards which are not provided as part of the default configuration

Generally the initial set up and tutorial for using ePO can be covered by an hours site visit to the institution. You do not need to deploy the ePO Agent during this time to all your systems as systems can be added when convenient for the institution. Once the basic setup is complete any new systems you add will automatically be added to your part of the system tree and once there will either have the default policies applied or the institutions customized policies applied.

Institutions are responsible for any settings and configuration they choose to use other than the defaults we provide. The UIS cannot be held responsible for any mis-configuration in policies set by an institution. If you have any concerns over your settings please contact  before implementing them.

The service will be run as per the standard UIS terms and conditions.  For full details;
http://www.uis.cam.ac.uk/about-us/schedule

Due to how ePO works systems will continue to update and have set policy applied to workstations even during downtime.

UIS Service Desk

Phone padded  Service status line: (01223 7)67999
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

UIS bITe-size bulletin

A regular newsletter aimed at the University's IT community, highlighting service and project news from UIS.

Sign up >

Latest news

DS-Print: Resolved - difficulties purchasing Common Balance credit

22 November 2022

The problem affecting users topping up their Common Balance for DS-Print using eCredit has been fixed by our external payment provider. Affected users should now be able to add credit to their account and no longer receive an error message after submitting their credit/debit card details.

Exchange Online first contact safety tip enabled

18 November 2022

We enabled a feature in Exchange Online on 11 November to help prevent phishing attacks. A ‘first contact’ safety tip is displayed when you receive an email from someone you don’t usually receive messages from. The tip displays the sender's full email address for a visual verification and a ‘Learn why’ link to a ‘protect...

UIS support data networking and managed services for institute’s sustainable retrofit 

16 November 2022

The Cambridge Institute for Sustainability Leadership has moved from their old offices that were spread around the city into the recently refurbished Entopia Building. The move puts all the Cambridge-based CISL staff and partners under one roof for the first time in the institute’s history. The Entopia Building is also...