skip to content

IT Help and Support

University Information Services
 

It is sometimes the case that mail cannot be delivered because the mailbox to which the message is addressed does not exist on the relevant system.

User mailbox names on central systems at the University of Cambridge normally consist of a sequence of letters followed by a sequence of digits. A common error is to confuse the digit "1" (one) with the letter "l" (el). Similarly the digit "0" (zero) and the letter "o" (oh) can cause confusion. Please check that you have not made an error of this type in the address you are using.

The search page contains the means of finding people at Cambridge University.

If you receive a bounce from a message that you did not send, this is probably because the original message was forged. This is a common tactic of viruses and spammers, so these bounces are known as "collateral spam". Unfortunately, Internet email has no way of guaranteeing that a message was sent by the person it appears to be from, so the only thing you can do with collateral spam is simply delete it.

If you need further assistance, please email postmaster@cam.ac.uk, giving as much information as possible. Please note, however, that in order to comply with the Data Protection Act 1998, we can only supply email addresses to a third party if we have been authorised to do so.

UIS Service Desk

UIS Service Status

Phone padded  Service status line: (01223 7)67999
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

UIS bITe-size bulletin

A regular newsletter aimed at the University's IT community, highlighting service and project news from UIS.

Sign up >

Latest news

New digital certificate service launched

30 July 2021

We've launched a new digital certificate service, and are now onboarding institutions and IT staff. The new Jisc-based service enables IT staff to create and manage a broader range of certificates (TLS, client and code signing) in minutes and at no cost to their institution. Comparing the old and new certificate services...

Moodle maintenance Tuesday 3 August 07:00-09:00

28 July 2021

The Moodle service will be subject to interruption on Tuesday 3 August 07:00–09:00 due to essential maintenance. While Moodle is unavailable, users will not be able to log in to the Panopto cloud service. Panopto recordings can still be made offline for later upload. If you have any questions, please contact the Moodle...

Internet Explorer 11 will no longer be supported by Microsoft 365 apps and services from 17 August 2021

23 July 2021

Microsoft has announced that from 17 August 2021, all Microsoft 365 apps and services will no longer support Internet Explorer 11 (IE11). This follows Microsoft’s announcement last November that Microsoft Teams would no longer support IE11. After 17 August 2021, you'll have a degraded experience or will be unable to...