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IT Help and Support

University Information Services
 

The majority of new postgraduates are issued with an account on the UIS mail system, Hermes, shortly before they arrive in Cambridge.

  • If you expect to begin your course in October your email address will be available from late August,
  • if you will start in January then the account will be set up in mid December, and
  • if you start your course after Easter your account will be available just before Easter.

If your email address does not appear in the email search, possibly because your position was not clarified until late, then, when you arrive in Cambridge, you should contact your College or Departmental Computer Officer for advice.

UIS Service Desk

UIS Service Status

Phone padded  Service status line: (01223 7)67999
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Latest news

Lecture capture (Panopto) public video sharing options to be disabled

5 August 2021

We are disabling the public video sharing options in Panopto, the University’s online platform for lecture capture and educational videos, to protect the University from unintended additional costs. No videos will be lost as a result of this change, but you will need to download any videos that you wish to continue to...

Turnitin maintenance: Saturday 14 August 16:00–18:00

4 August 2021

Turnitin will be undergoing essential maintenance on Saturday 14 August during 16:00–18:00 BST. Please be aware that submissions or grading for Turnitin Assignments in Moodle will not be possible during this time. We therefore advise that submission deadlines are set outside this maintenance window. Follow @TurnitinStatus...

Easier way for Departments and NSIs to get ‘bolt-on’ Office 365 licences for staff

4 August 2021

It will be quicker, easier, and cheaper to for Departments to get bolt-on product licences to add to individual users’ Office 365 licences from 1 October 2021. The new process will apply to individual licences for products such as Visio, Project and PowerBI that are not included under the Microsoft EES Agreement. UIS will...