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Getting your account

All undergraduates and UAS Staff, and most postgraduate students are issued with UIS computing accounts before or when they first arrive in Cambridge, and there is no need to apply specially. Undergraduate and postgraduate email accounts are provided on the UIS email system, Hermes; UAS staff accounts are on the Administrative Computing Network (ACN). Undergraduates retain their account for the whole of their undergraduate career, and for any subsequent course of study or employment at the University.

UIS accounts for first year undergraduates are issued in August. You will then be able to find out what your email address will be.

Getting help


UIS Service Desk
General support queries

  Phone padded  (01223 7) 62999

UAS Service Desk
Administrative staff queries

  Phone padded  (01223 3) 32999

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RSS Feed Latest news

All University members now have access to Google G Suite@Cambridge

May 07, 2019

UIS enrolled all members of the University in our Google G Suite account, known as G Suite@Cambridge, on 2 May.

Upgrade Windows 7 machines before the operating system reaches end of life on 14 January 2020

Apr 30, 2019

Microsoft will stop supporting Windows 7 on 14 January 2020. The good news is that you may be entitled to a free upgrade to Windows 10, if your institution is participating in the University's EES agreement.

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