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Account locking

Part of the security applied to the network ensures that your account cannot be accessed by brute force attacks. If you enter your password five times incorrectly, your account becomes 'Locked Out' for 10 minutes.

This does not affect any of your documents, emails or other systems, only your ability to access the ACN Network. Systems such as CamSIS will still be accessible from any PC connected to the ACN.

While your account is locked out, you will not be able to access the following services:

  • Webmail
  • Remote Access
  • Secure Remote
  • Any ACN connected PC
  • The Council website
  • FTP Access
  • Sharepoint

UIS Service Status

Phone padded  Service status line: (01223) 463085
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

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Delays in email delivery between PPSW and Exchange Online tenancies

Jan 22, 2020

Several institutions reported to us that messages to their Exchange Online tenancies were being blocked following routine maintenance to the central email switch (PPSW) on Monday 20 January. We believe we've discovered the cause and implemented a workaround that has cleared the backlog and will prevent this from happening again.

Phone system maintenance on Saturday 1 February

Jan 16, 2020

We're planning to update the University phone system on Saturday 1 February. Desk phones may reboot several times during this process, but there should be no effect on calls.

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