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Account locking

Part of the security applied to the network ensures that your account cannot be accessed by brute force attacks. If you enter your password five times incorrectly, your account becomes 'Locked Out' for 10 minutes.

This does not affect any of your documents, emails or other systems, only your ability to access the ACN Network. Systems such as CamSIS will still be accessible from any PC connected to the ACN.

While your account is locked out, you will not be able to access the following services:

  • Webmail
  • Remote Access
  • Secure Remote
  • Any ACN connected PC
  • The Council website
  • FTP Access
  • Sharepoint

UIS Service Status

Phone padded  Service status line: (01223) 463085
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

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