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Account locking

Part of the security applied to the network ensures that your account cannot be accessed by brute force attacks. If you enter your password five times incorrectly, your account becomes 'Locked Out' for 10 minutes.

This does not affect any of your documents, emails or other systems, only your ability to access the ACN Network. Systems such as CamSIS will still be accessible from any PC connected to the ACN.

While your account is locked out, you will not be able to access the following services:

  • Webmail
  • Remote Access
  • Secure Remote
  • Any ACN connected PC
  • The Council website
  • FTP Access
  • Sharepoint

UAS Service Desk

Telephone: 01223 3(32999)
Email:
Hours: 8:30am to 5pm (Monday to Friday)

Getting help


UIS Service Desk
General support queries

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UAS Service Desk
Administrative staff queries

  Phone padded  (01223 3) 32999

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RSS Feed Latest news

Disruption to University websites expected today

Apr 18, 2019

There will be some brief disruption to University websites, including www.cam.ac.uk, today while we carry out essential maintenance. Apologies for any inconvenience caused.

All University members will get automatic access to Google G Suite@Cambridge on 2 May

Apr 18, 2019

UIS is enrolling all members of the University in our Google G Suite account, known as G Suite@Cambridge, on 2 May.

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