skip to content

IT Help and Support

University Information Services
 

Part of the security applied to the network ensures that your account cannot be accessed when you have left employment in the UAS. When your account is created, where possible, we specify an expiry date on the account. After this time you will not be able to log on, although your account, email address and files still exist.

Your account may also be disabled if you have not logged in for an extended period of time. This is usually a precaution on our part, where you may have left and we have not been informed.

If you do find your account is disabled, please contact us to have it enabled. When your account is disabled, you will not be able to access the following services:

  • Webmail
  • Remote Access
  • Secure Remote
  • Any ACN connected PC
  • The Council website
  • FTP Access
  • SharePoint

UIS Service Desk

UIS Service Status

Phone padded  Service status line: (01223 7)67999
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

UIS bITe-size bulletin

A regular newsletter aimed at the University's IT community, highlighting service and project news from UIS.

Sign up >

Latest news

New digital certificate service launched

30 July 2021

We've launched a new digital certificate service, and are now onboarding institutions and IT staff. The new Jisc-based service enables IT staff to create and manage a broader range of certificates (TLS, client and code signing) in minutes and at no cost to their institution. Comparing the old and new certificate services...

Moodle maintenance Tuesday 3 August 07:00-09:00

28 July 2021

The Moodle service will be subject to interruption on Tuesday 3 August 07:00–09:00 due to essential maintenance. While Moodle is unavailable, users will not be able to log in to the Panopto cloud service. Panopto recordings can still be made offline for later upload. If you have any questions, please contact the Moodle...

Internet Explorer 11 will no longer be supported by Microsoft 365 apps and services from 17 August 2021

23 July 2021

Microsoft has announced that from 17 August 2021, all Microsoft 365 apps and services will no longer support Internet Explorer 11 (IE11). This follows Microsoft’s announcement last November that Microsoft Teams would no longer support IE11. After 17 August 2021, you'll have a degraded experience or will be unable to...