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Privacy & Cookies Policy for the University Information Services Email Services (Hermes & PPSW)

Privacy

All accesses to the email systems are logged for the purposes of system administration, bug tracking, usage statistics and to trace misuse. In the case of misuse relevant information may be passed to security teams at other sites as part of an investigation. Otherwise the information is not passed to any third party except as required by law. Logs are kept for 28 days.

The following data is logged for all user accesses: user name, address of calling site or machine, time of session, duration of the session, programs used and commands issued.

In the case of mail logs the sender and recipients of each message are logged.

Cookies

Hermes webmail uses an HTTP session cookie to maintain the integrity of your webmail session and support the use of tabbed browsing with webmail. This cookie expires when your browser is shut down. This is constructed using your current Hermes session ID and a random alpha-numeric value. This cookie is essential for the provision of the service.

UIS Service Status

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RSS Feed Latest news

Delays in email delivery between PPSW and Exchange Online tenancies

Jan 22, 2020

Several institutions reported to us that messages to their Exchange Online tenancies were being blocked following routine maintenance to the central email switch (PPSW) on Monday 20 January. We believe we've discovered the cause and implemented a workaround that has cleared the backlog and will prevent this from happening again.

Phone system maintenance on Saturday 1 February

Jan 16, 2020

We're planning to update the University phone system on Saturday 1 February. Desk phones may reboot several times during this process, but there should be no effect on calls.

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