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IT Help and Support

University Information Services
 

Our pricing is made up of three components:                           

  • AWS consumption charges (AWS fees for the services you are using), including AWS support
  • An optional core managed service fee (free under the OCRE Cloud Framework)
  • Fees for any service options taken.

There is an on-boarding fee for the managed service if we are migrating from an existing provider depending on the size and complexity of the estate. This fee is not applicable if the environment has been built by us through our 'Cloud Design and Deployment' or 'Cloud Migration' services. All service options are in addition to the core managed service.

AWS consumption

AWS consumption charges AWS list price less 14%
AWS Support (for example, AWS Business Support) AWS list price less 14%

 

Core managed service

Core Managed Service charge Free

 

Service options

Enhanced support 35% of Amazon consumption
Annual security review Free
Enhanced anti-malware
(Excludes licensing costs of any third-party anti-malware software.)
£5/month per EC2 instance
Managed backup
(Excludes licensing costs of any third-party backup software.)
£5/month per EC2 or RDS instance
Enhanced Security
(Quoted on an hourly/monthly basis adfter requirements gathering.)
As per OCRE rate card.