skip to content

IT Help and Support

University Information Services
 
Read more at: Samsung releases a fix for its Android 11 smartphones to resolve issues connecting to eduroam

Samsung releases a fix for its Android 11 smartphones to resolve issues connecting to eduroam

Samsung has issued a fix in its July 2021 software updates to resolve the issue that their implementation of Android 11 had when connecting to eduroam. You'll need to update your device to the latest software to implement this fix. Note that software updates can sometimes be rolled out incrementally, so this update might...


Read more at: Panopto desktop software upgrade required from 16 July 2021

Panopto desktop software upgrade required from 16 July 2021

Panopto will require all local desktop recorder software to be upgraded to version 9.0.2 for Windows and version 10.1.0 for macOS from Friday 16 July 2021 at 13:00 BST. After this time, any user who has an older version of the desktop recorder software will not be able to use the software to create and upload a recording...


Read more at: University Wireless Service - additional maintenance in July

University Wireless Service - additional maintenance in July

Further to the previous announcement about maintenance work on the University Wireless Service in July, we will be carrying out an urgent security upgrade to the service on 8 July 08:00–09:00. At times during this period users may be unable to connect to eduroam, UniOfCam-IoT, the UniOfCam guest system and local SSIDs.


Read more at: UFS users Java update

UFS users Java update

From Monday 28 June 2021, anyone using Java 1.8.0_231 or earlier won't be able to access the Cambridge University Finance System (UFS). See https://ufs.admin.cam.ac.uk/technical-news#2 for further details on supported versions of Java and web browsers. Please update your Java to the latest supported version (https://...


Read more at: Changes to the way you log in to Qualtrics from 28 June

Changes to the way you log in to Qualtrics from 28 June

In order to improve security, the way you log in to your Qualtrics account is changing on 28 June. When you log in to https://cambridge.eu.qualtrics.com/, use your username with the format crsid@cam.ac.uk, and your Raven password. If your current Qualtrics username is not in the format crsid@cam.ac.uk, please let us know...


Read more at: University Wireless Service essential maintenance schedule June–July 2021

University Wireless Service essential maintenance schedule June–July 2021

The University Wireless Service will be undergoing essential maintenance during June and July. Tuesday 29 June The Wireless Service RADIUS servers will migrate to new servers between 08:00 and 09:00. The change should be seamless, but services supplied by University Wireless, and institutional-proxied connections should be...


Read more at: Obsolete media formats will be removed from the Streaming Media Service on 1 July

Obsolete media formats will be removed from the Streaming Media Service on 1 July

We need to delete old, unsupported media files from the University’s Streaming Media Service (SMS) because the system is approaching its maximum storage capacity. The original high-quality ‘master’ copies will be retained. Deleting old files will allow adequate space for users to add new uploads and ensure the service continues to run smoothly.


Read more at: Panopto planned maintenance: Saturday 26 June 2021

Panopto planned maintenance: Saturday 26 June 2021

Panopto will be undergoing an upgrade from 22:00 on Saturday 26 June until approximately 02:00 on Sunday 27 June and will be unavailable. During this downtime, you won’t be able to access recordings and any attempt to upload content will result in a "Server unable to connect" message. You may also notice an impact on...