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IT services
IT services overview
Accounts and passwords
Accounts and passwords overview
Your CRSid
Your University account (formerly Raven)
Getting your CRSid and University account password
Changing your University account password
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Setting up multi-factor authentication
Setting up multi-factor authentication overview
Setting up your authentication methods
Setting up your authentication methods overview
Setting up a mobile or desktop authenticator
Setting up a mobile or desktop authenticator overview
Setting up Microsoft Authenticator
Setting up Twilio Authy
Setting up text messaging
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Using a hardware token
Setting up your email apps
Managing your authentication methods
Microsoft accounts
Microsoft accounts overview
How to log in to your University of Cambridge Microsoft account
Further information for IT staff
Further information for IT staff overview
University Cards
University Cards overview
Information for cardholders
Find your Card Rep
Set your Display Name in Lookup
Photo format
Terms and conditions
Acceptable Use Policy
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Data retention policy
Eligibility policy
Information for Card Reps
Information for Card Reps overview
Go to Card Management System
Security best practice
Workflows
Workflows overview
New student Card workflow
New staff and Visitors Card workflow
Renew expiring Card workflow
Replace a damaged Card workflow
Replace a lost/stolen Card workflow
Revoke a Card workflow
User guides
User guides overview
UI changes August 2023
Search for a Cardholder
Upload a Cardholder's photo
Create a Card request
Cancel a Card request
Hold/release a Card request
Change the delivery address
Refresh a Card request
Revoke a Card
Add a note to a Card record
Track Card requests
Export Card data via the API
Expiry dates for University Cards
Leaving Cambridge
Leaving Cambridge overview
Alumni email migration
Alumni email migration overview
Alumni email migration wizard
Manual migration: Windows
Manual migration: Mac
Migrate your contacts
Services for visitors
Managing IT accounts
Managing IT accounts overview
Request, extend or close a staff account
Request, extend or close a staff account overview
Requesting a new IT account
Setting up a new professional services starter
Notifying us of leavers, movers and account extensions
Registration process for students
Cancellation of computing accounts
Information for IT staff
Information for IT staff overview
University accounts (formerly Raven)
University accounts (formerly Raven) overview
What is Raven for?
How Raven works
Raven/Shibboleth service
Raven for webmasters
Changes to Raven eligibility in 2013
Raven FAQs
Raven FAQs overview
What is Raven?
How do I get a password for Raven?
What are Raven login options? How do I change them?
Can I avoid typing my user-id each time I log in to Raven?
Why can I access some Raven-protected web sites but not others?
Why can't I access some electronic journals and databases?
Why do Raven-protected sites say 'Error - missing cookie'?
Can I use Raven on a website that I run?
What information might Raven disclose about me?
University Central Directory
University Central Directory overview
Understanding users and groups in Microsoft Entra
Toolkit
Toolkit overview
How to use Toolkit
How to use Toolkit overview
Administer users with Toolkit
Getting started with Toolkit
Manage application registrations with Toolkit
Manage group policies with Toolkit
Manage groups with Toolkit
Manage mailboxes with Toolkit
Manage resources with Toolkit
Manage service accounts with Toolkit
Manage users with Toolkit
Authenticate users to Entra ID using OpenID Connect
Authenticate users to Entra ID using OpenID Connect overview
Set up Apache 2 on Ubuntu to use OpenID Connect
Set up Django to use OpenID Connect
Set up Wordpress to use Open ID Connect
Test CRSids
Security
Security overview
Cyber security awareness and training
Cyber security awareness and training overview
Training for staff
Training for students
Choosing a strong password
Password security
Password managers
Phishing
Phishing overview
Displaying full email headers
Displaying full email headers overview
Headers in Outlook Web Access
Headers in Outlook 2016 (Windows)
Headers in Outlook 2016 (Mac)
Headers in Apple Mail
Headers in Thunderbird
Headers in Alpine or Pine
Social media profiling
Malware
Scams aimed at students
Information security best practice for working from home
Information security best practice for working from home overview
How to use Zoom securely
Security in Microsoft Teams meetings
How to check if your laptop is encrypted
How to add another user account
How to back up data securely
Classify and store your data
Verification of training emails
Report an incident
Antivirus software
Antivirus software overview
macOS
macOS overview
Monterey
Windows
Updating your software
Known issues and troubleshooting
Known issues and troubleshooting overview
Incorrect report that Endpoint Security is disabled on Windows 10
McAfee blocking .ics calendar invites
Stand-alone update error
Managed Endpoint Protection Service
Managed Endpoint Protection Service overview
Guide for institutions
Service outline and configuration
Default policy settings
How to submit a virus sample
Configure MDM for Trellix Endpoint Security
Monitoring devices with Trellix ePolicy Orchestrator (ePO)
Upgrade from McAfee to Trellix on macOS
Data security classifications
Information asset tools
Policies
Policies overview
Requirements for an institution's network to carry UTN VoIP traffic
Information Security Risk Assessment
Information Security Risk Assessment overview
Security information for IT staff and institutions
Security information for IT staff and institutions overview
Computer Security Incident Response Team
Computer Security Incident Response Team overview
Report an incident to CSIRT
Emergency password changes
Dealing with copyright infringements
CSIRT RFC 2350
Information and Cyber Security Strategy
MyNCSC from the National Cyber Security Centre
Preparing for Cyber Essentials
Glossary of terms
Email
Email overview
Exchange Online
Email groups and lists
Email delivery options
Mailing lists
Mailing lists overview
Getting started with mailing lists
Information for mailing list members
Information for mailing list owners
Information for mailing list moderators
Request a new Sympa mailing list
Mailing list posting policies
Detailed information for list owners
Application Programming Interface
Application Programming Interface overview
Email address allocation and retention policy
Email address allocation and retention policy overview
May 2023 update
February 2023 update
All-University consultation
July 2023 update
Policy pilot: information for participants
Policy pilot: information for participants overview
Leavers' email for participants
Further information for IT staff
Further information for IT staff overview
Email addresses in the cam.ac.uk domain
Inbound email routing at Cambridge
Managed mail domains
Managed mail domains overview
How to apply for a Managed Mail Domain
Managing a domain using the Hermes menu system
Managing an alias file by https
Rules for administering a mail domain
Bulk email and rate limiting
Sending email at Cambridge
The central email scanner
The central email scanner overview
Blocked email
Attachment blocks
Anti-virus blocks
DNS records for email
Exchange address management
Phones
Phones overview
Microsoft Teams Phone
Microsoft Teams Phone overview
Benefits of Teams telephony
Teams Phone user guides
Teams Phone user guides overview
Make a call
In-call features
Call history
Add a delegate
Voicemail
Record voicemail greeting
Speed dial
Contacts
Settings
Call Groups
Information for TLOs
Information for TLOs overview
Teams Phone Comms Kit
Testimonials
University switchboard
Telecoms helpdesk
Voicemail
Telecoms systems administration
Call logger
Microsoft Teams Phone
University pager service
Wifi
Wifi overview
Connect to eduroam wifi
Connect to eduroam wifi overview
Android
Android overview
Set up an Android manually
Chrome OS
iOS
Linux
macOS
Windows
HomePod
Other devices
Manage network access tokens
Connect to UniOfCam-IoT wifi
Connect to guest wifi
Check wifi coverage
Fix your wifi connection
Technical information for IT staff
Technical information for IT staff overview
eduroam technical information
UniOfCam-IoT technical information
UniOfCam-Guest technical information
Wireless technical information
Wireless technical information overview
Access point features
Access point rental charges
Access point support networking
Institutional network access tokens
Wireless site surveys
RADIUS service
Policies and standards
Policies and standards overview
University Wireless Standards for Institutional Networks
Wi-Fi services for people that you live with
Network services
Network services overview
Manage network access tokens
Manage network access tokens overview
Create and manage institutional tokens
Fibre network (GBN) services
Fibre network (GBN) services overview
Circuit setup and rental charges
Background information
Network service charges
University Data Network (UDN)
University Data Network (UDN) overview
BGP service
Commercial Internet service
IP routing on institutional connections
Managed Router Service (MRS)
MPLS Virtual Private Network (VPN) service
Multicast
NAT service
PoP switch
VLAN services
DNS and IP addressing
DNS and IP addressing overview
Domain names
Domain names overview
Apply for a domain name
Apply for a domain name overview
Detailed help for completing the domain name application form
Setting up a web or mail server with a non-cam.ac.uk domain
Managed Zone Service
Managed Zone Service overview
Managed Zone Service closedown and migration to Mythic Beasts
Cambridge IP address ranges
IPv6 at Cambridge
Managed Zone Service closedown and migration to Mythic Beasts
Managed Network Service
Remote access and VPN
Remote access and VPN overview
Remote access and VPN for ACN users
Remote access and VPN for ACN users overview
Chrome (Windows)
Edge (Windows)
Firefox (Windows)
Chrome (macOS)
Firefox (macOS)
Safari (macOS)
Signing out of remote access
ACN VPN service for Windows 10
ACN VPN service for macOS
Accessing network drives from home
VPN service for other users
VPN service for other users overview
macOS
iOS
iOS shared secret error message
Windows 10 and 11
Windows 8 and 8.1
Windows Phone 8.1
Android – using strongSwan client
Ubuntu 20.04 Desktop
Technical/generic information
Managed VPN Service for Institutions
List of managed VPNs
Troubleshooting
Troubleshooting overview
809 errors
Wrong arguments error
No internet access when connected to the VPN using Ubuntu 18
Hosting services
Technical guides
Technical guides overview
VLAN numbering
Firewalls and Network Address Translation
Opt-in port blocking for high-numbered incoming ports
Port blocks on the UDN
Technical summary of port blocking for high-numbered incoming ports
Infrastructure service networks
Infrastructure service networks overview
Advice and consultancy
Network Time Protocol (NTP)
Network Time Protocol (NTP) overview
Details of the Network Time Protocol service
Configuring an Institutional Server
Client Systems
Connecting partner organisations
Connecting partner organisations overview
Further information
Case studies for connecting partner organisations
Process for connecting partner organisations
Network Installation Service
Cloud
Cloud overview
Introduction for researchers
Amazon Web Services (AWS)
AWS and RONIN
AWS and RONIN overview
About RONIN
How to use RONIN
Google Cloud Platform (GCP)
Infrastructure as a Service (IaaS)
Infrastructure as a Service (IaaS) overview
IaaS Supported OS Versions
IaaS Operating System Support Policy
IaaS Fair Use Policy
IaaS Information Technology Disaster Recovery (ITDR) Policy
IaaS Security Policy
Research Computing's cloud resources
Institutional File Store (IFS)
Collaboration tools
Collaboration tools overview
Microsoft 365 for Education
Microsoft 365 for Education overview
Outlook
Exchange Online
Exchange Online overview
How to access your mailbox
How to access your mailbox overview
Manage your address book listing
Set up Thunderbird
Mail routing and aliases
Shared mailboxes
Security and policies
Security and policies overview
Quarantined messages
SafeAttachments and SafeLinks
Office 365 Apps
Office 365 Apps overview
How to share links
OneDrive
OneNote
Teams
Teams overview
How to request a new Team
Channels in Teams
Creating a shared channel
Guest users and external access
Live Events and Webinars
How to have effective meetings using Teams
Security and policies
Security and policies overview
Terms of service
Planner
Stream
Stream overview
Migrate videos from Stream (Classic)
Bulk migrate videos from Stream (Classic)
SharePoint
SharePoint overview
Request a SharePoint Online site
Permissions best practices
Set up your site permissions
Monitor your site permissions
Migrate files and folders over to SharePoint
Create user-friendly pages in SharePoint
How to share links
To-Do
Forms
Viva Engage
Power Platform
Google Workspace for Education
Google Workspace for Education overview
Google account registration and login
Google Calendar
Google Drive
Google Drive overview
Getting started
Manage Google file ownership
Google Meet
YouTube
Using Lookup Groups with Google
Google Data Security Guidance
Google FAQs
Booker - room bookings
Booker - room bookings overview
Where Booker is being used
User guide
User guide overview
Account settings
Book a room
Make a recurring booking
Book multiple rooms for a booking
Cancel my booking
Check in using a QR code
Make a room a favourite
Room visibility
Room manager
Room manager overview
When will I receive e-mail notifications?
Set an alternate e-mail for notifications
Approve or reject a booking
Contact a room requestor
Change a room on a booking
Cancel a booking
Department manager
Department manager overview
Add a sub-department
Open terms for bookings
Add a user
Edit a user
Add departmental affiliations
Remove, deactivate or reactivate a user
Add a room
Add a Cisco Hybrid Meeting Room
Edit a room
Set up room check-in using a QR code
Make a room inactive
Add a custodian
Add hot desks
Custodian
Room display
Room display overview
Choose a display tablet for Booker
Set up a Display Admin
Set up a display
Set up a display overview
Room Tablet
Lobby List
Lobby Calendar
Use the display to manage bookings
Install Fully Kiosk on ProDVX tablet
Set up Fully Kiosk on a ProDVX tablet
Change and new feature requests
Roadmap
Booking enquiry contacts
Adopt Booker in your institution
Hybrid meetings
Hybrid meetings overview
Cisco hybrid meeting rooms
Cisco hybrid meeting rooms overview
Book a hybrid meeting room
Microsoft Teams meetings
Zoom meetings
WebEx meetings
Conference calls
Screen sharing
User guide (PDF)
Low-tech personal solutions
Zoom
University Lookup Directory
University Lookup Directory overview
Using Lookup Groups with Google
Changing data about institutions
Set your Display Name in Lookup
Setting up an auto-reply in Lookup
Changing data about people
University map
University timetable
Streaming Media Service (SMS)
Streaming Media Service (SMS) overview
Using the SMS
How to get an SMS user account
Supported file formats
Adding videos to web pages and restricting access
Creating Collections and Media Items
Legal issues in media publishing
Streaming Media Service FAQs
talks.cam
Dropbox Business
Dropbox Business overview
Information security
Qualtrics survey tool
Qualtrics survey tool overview
Help and support
Help and support overview
Access your Qualtrics account
Get the Qualtrics Offline Surveys app
Request group access
Transfer surveys
Protect your survey with Raven
Retaining your account
Contact
Change and new feature requests
Roadmap
Gitlab
Gitlab overview
GitLab for project managers
Getting started with GitLab
Data and file storage
Data and file storage overview
Store documents personal to you
Store team and group documents
Store research data
Store large volumes of data in the cloud
Archive your data
Printing
Printing overview
Print Deploy
Print Deploy overview
Print Deploy on Windows
Print Deploy on macOS
Web Print
Mobility Print
Mobility Print overview
Mobility Print for Apple iOS
Mobility Print for Android
Cloud Print
Cloud Print overview
Cloud Print for Windows
Cloud Print for macOS
Cloud Print for Chrome OS
Using a Sharp multi-function device
Using a Sharp multi-function device overview
Release print jobs
Scan documents to email
Creating OCR documents
Photocopying
Print from USB memory
Troubleshooting
Troubleshooting overview
Check My Password
Public DNS Servers
DS-Print service policy
Printing information for IT staff
Printing information for IT staff overview
Printroom
Printroom overview
Printroom prices
Graphic design and illustration
Graphic design and illustration overview
Anatomy
Diagrams
Posters
Signage
Surgery
Graduation Photography archive and PandIS
Graduation Photography archive and PandIS overview
Graduation Photography archive form
Vulnerable periods
Desktop services
Desktop services overview
University Managed Desktop (UMD)
University Managed Desktop (UMD) overview
Single-user UMD Windows
Single-user UMD macOS
Single-user UMD macOS overview
Keep your Mac operating system up to date
Shared-use UMD devices
Install additional software
File storage on the UMD
Printing on the UMD
Printing on the UMD overview
Cloud printing on UMD Windows
UMD information for IT staff
UMD information for IT staff overview
Hardware for the UMD
Software on the UMD
UMD network requirements
UMD pre-migration guide
How to migrate Windows computers to the UMD
How to migrate macOS computers to the UMD
Deploying the UMD on shared-use macOS devices
UMD Roadmap and milestones
Managed Cluster Service (MCS)
Managed Cluster Service (MCS) overview
Software
Software overview
Linux
macOS
Windows
Using an MCS Linux PC
Using an MCS Linux remote-access server
Further information for IT staff
Further information for IT staff overview
MCS Windows known problems
Changes to MCS
Centrally managed digital workspaces
Centrally managed digital workspaces overview
Administrative ACN/UAS desktop
Administrative ACN/UAS desktop overview
How to apply Windows updates
Backing up your data
Retirement of the UAS M: drive
Retirement of the UAS M: drive overview
Moving M drive data to OneDrive – automated method
Moving M Drive data to OneDrive – manual method
UAS print server migration
UAS print server migration overview
Configuring the new UAS print server on a Windows PC
Configuring the new UAS print server on a Mac
DS-Filestore
DS-Filestore overview
Access to personal DS filespaces
Access to group-owned DS filespaces
Transfer files from DS-Filestore
The FileSpace utility
File formats on DS-Filestore
Backups and file recovery
File access rights on DS-Filestore
Remote access using DS-Filestore as a mounted drive
Support and IT training
Support and IT training overview
Service desks and support
Service desks and support overview
UIS Service Desk
Apple support
Apple support overview
Buying Apple Devices
Buying Apple Devices overview
Staff/student and personal Apple purchases
Institutional Apple purchases
Macintosh Security Home Page
Macintosh Security Home Page overview
Macintosh Security Information
Antivirus software for Macintosh
General Apple Device Info, Help and Fixes
General Apple Device Info, Help and Fixes overview
Apple Device Basics
Apple Device Basics overview
Apple macOS Device Basics
Apple iPhone Device Basics
Apple iPad Device Basics
macOS and iOS configuration and settings
macOS and iOS configuration and settings overview
Connecting an Apple Device to the CUDN using the VPN service
Connecting to eduroam on macOS and iOS
Configure DS-Print service on Mac OS workstations
Managing Apple devices in the University
IT Training Services
IT Training Services overview
LinkedIn Learning
LinkedIn Learning overview
Learning signposts
Learning signposts overview
Information Security
Architecture
UIS Frameworks
Business Software and Tools
Service Desk
Network and System Administration
Software Development and Testing
Web Development
Mobile Development
DevOps
Cloud Computing
Data Science
Digital Transformation
User Experience
Training & Education
Business Analyst
Project Management
Product & Service Management
Web and Graphic Design
Video and Photography
Cisco Networking Academy
Cisco Networking Academy overview
Eligibility criteria
Course charges
How to book
Download course materials
Download course materials overview
Index of instructor-led course files
Index of self-paced course files
Archived course downloads
Archived course downloads overview
University Training Booking System (UTBS)
Matlab certified online training
UIS training and teaching facilities
Consultancy
Institutions
Institutions overview
Federated services
Career Development for IT Staff
Information and contacts for IT support staff
Information and contacts for IT support staff overview
Access to the UIS database for Institutional Computer Officers
TechLink Scheme
TechLink Scheme overview
Joining the Scheme
Mailing Lists
TechLink Talks
TechLink Talks overview
Past workshops and seminars 2016- 2017
The IT support mailing list
Network information for institutions and IT support staff
Google Cloud Identity two-step verification for Raven OAuth2
Comms kits
Oracle site licence
Software
Software overview
MATLAB installation instructions
Teaching and learning
Teaching and learning overview
Moodle: the University's VLE
CamSIS
CamCORS
Timetable
Lecture capture
Lecture capture overview
How to use Panopto
Get lecture capture
Setting up lecture capture
Set your device date and time settings
Where you can find lecture capture
How to get captions
Make and edit recordings
Make and edit recordings overview
Download and install the Panopto desktop recorder
Create a video using Panopto desktop recorder
Live stream a video (MLC/PLC)
Record using Panopto Capture
Upload videos from Zoom, Teams, Google Meet
Improve videos with Panopto tools
Schedule lectures for recording
Schedule lectures for recording overview
Arrange for a lecture to be scheduled for recording
Manage a recording schedule
Share and publish recordings
Share and publish recordings overview
Enable Panopto in a course
Review and edit videos in Panopto
View recordings in Moodle
Share your recordings
Add a link in Moodle to a Panopto recording
Embed Panopto content in Moodle
Enable students to download recordings
Mobile apps for Panopto
Optimise videos for browsing and searching
Manage recordings
Manage recordings overview
Copy or move videos
Create sub-folders and move recordings
Restricting access to recordings
Enable and edit automatic captioning
Enable and edit automatic captioning overview
Captioning and transcripts
Enable automatic captioning at the folder level
Change captioning language at the folder level
Apollo
Text matching software
Research admin and computing
Research admin and computing overview
Research administration
Research administration overview
Research Grant Expenditure Application
Research Grant Expenditure Application overview
Example screenshots
Frequently asked questions
Research computing
Human tissue tracking
Human tissue tracking overview
Tissue records
Patient records
Locations
Projects
Lab data
Search for tissue items
Preparing for trial
Screenshots
Reference management programs
Reference management programs overview
Frequently asked questions
Frequently asked questions overview
FAQ: Can I use my existing bibliography with Endnote?
FAQ: Can EndNote incorporate references in non-Roman Alphabets?
FAQ: Why does EndNote's output from my database appear in an unwanted mixture of fonts?
FAQ: How can I modify EndNote styles?
FAQ: From EndNote, how can I download references from the University Library catalogue?
FAQ: Why is my Endnote library on the MCS freezing or crashing with an error message?
FAQ: I want to use one of the online databases linked from Endnote and it asks me for a password. How do I get in?
FAQ: How can I print my EndNote references in a format that is acceptable to my examiners/publisher?
FAQ: Will my EndNote Library disappear when I leave Cambridge? I have a Student version of the program.
FAQ: Should I upgrade to the latest version of EndNote? I have a copy of the program purchased under the CHEST site licence.
FAQ: Can I still access my EndNote Web (myendnoteweb) account after I leave Cambridge?
FAQ: How can I obtain a foreign-language spell-checker to use with Microsoft Word?
Perma.cc
Central systems and management reporting
Central systems and management reporting overview
Common administrative services
Common administrative services overview
Electronic document management system
Declaration of Interests (DoI)
Declaration of Interests (DoI) overview
Access the Review and Manage app
Viewing and filtering the list of declarations
Reviewing a declaration
Facility services
Finance administration
Human resources administration
Student administration
Student administration overview
Panel
TOAST
CamSIS
Websites and intranets
Websites and intranets overview
Intranets
Websites
Websites overview
Requesting a new website
University web templates
Drupal
Drupal overview
Logging in
Creating Drupal content
Creating Drupal content overview
Creating a webpage
Unpublishing content
Accordion
Anchors
Blocks
Event
Frequently Asked Questions
Footer
Homepage
Homepage overview
Carousel
Types of Teasers
Creating teasers
Images
Images overview
Leading image
Images in the body
Images on news pages
Links
News article
Sidebar items
Uploading files
Uploading files overview
Cam-only documents
Uploading videos
Webforms
Managing your site
Managing your site overview
Adding new web editors
Broken Links
Redirects
SEO
Excluding a page from navigation
Hiding overview pages
Caches
RSS feed
Colour scheme
Staff profiles
Staff profiles overview
Adding a new Staff Profile
Setting permissions to edit a profile
Adding a new group
Importing Publications from Elements
Updating your own staff profile
Drupal 10
Drupal training
Set up Google Analytics
Reducing and optimising content
Information for webmasters
Information for webmasters overview
Get a digital certificate
Get a digital certificate overview
Managing your digital certificate
Taking payments
University map
University web search service
University web search service overview
Search service overview
Setting up search boxes
Setting up quicklinks
How the search engine indexes web servers
What webmasters could or should do
Using metatags to enhance effectiveness
Excluding search engines
Implementation details
Managed wiki service
Managed wiki service overview
Using a wiki
Managing a wiki
Retired services
Service information
Service information overview
IT Service Status system
Service status reports
Vulnerable periods
Major IT incident reports
System changes
Decommissioning plans
Decommissioning plans overview
IT portfolios and projects
Joint Infrastructure Group IT standards
Joint Infrastructure Group IT standards overview
News
Events
Events overview
Past Events
A-Z
Contact us
Contact us overview
How to find us
Accessibility and facilities
Staff
mitigation_summary.png
IT Help and Support
New starters
IT services
Service information
News
Events
A-Z
Contact us
Staff
Alt Text:
Mitigation Summary document
Title Text:
Mitigation Summary document
