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IT Help and Support

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Note to new students

New students arriving from 2018 onwards will have a Microsoft Exchange Online email account rather than Hermes. You can access this via the Outlook Web App.

What is Hermes webmail?

Hermes webmail allows you to access your email using a web browser, making it is accessible from an Internet-connected system anywhere in the world. Some years ago we updated Hermes webmail - some older users can access the old version from the log-in page at https://webmail.hermes.cam.ac.uk. Both systems have inline help text.

Why use Hermes webmail?

Various administrative tasks to do with your Hermes account require you to use Webmail, for instance: changing passwords, setting up mail forwarding, central spam filtering or vacation messages. However, for reading and sending mail you can choose between using an email program (for example Outlook, Apple Mail, Thunderbird) to read your mail, or using webmail for everything. You can switch back and forth freely between different methods; provided your mail program uses IMAP and not POP, which almost all can do, all the same mail folders are available whichever method you use. Note that your personal Webmail addressbook is separate from any personal addressbook you use with an email program, though the University addressbook (Lookup) is available to both.

Advantages

  • Can be used from any reasonably modern web browser anywhere in the world;
  • Used in any case for changing passwords, forwarding or filtering mail, or setting up vacation messages;

Starting up Hermes Webmail

  • Start up your web browser and go to https://webmail.hermes.cam.ac.uk/
  • A login page is displayed asking you for your user identifier and Hermes password. Fill these in and select Login.
  • You can, if you choose, login using your Raven password. To do this select the Login using Raven link to the right of the Username box.
  • Once you have logged in you will see the Mail screen, with the messages in your Inbox listed. Help is available by selecting the Help icon.

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Latest news

Obsolete media formats will be removed from the Streaming Media Service on 24 June

17 June 2021

We need to delete old , unsupported media file s from the University’s Streaming Media Service (SMS ) because the system is approaching its max i m um stor a ge capacity . The o riginal high -quality ‘master’ copies will be retained. D eleting old files will allow adequate space for users to add new uploads and ensure the service continues to run smoothly.

Panopto planned maintenance: Saturday 26 June 2021

15 June 2021

Panopto will be undergoing an upgrade from 22:00 on Saturday 26 June until approximately 02:00 on Sunday 27 June and will be unavailable. During this downtime, you won’t be able to access recordings and any attempt to upload content will result in a "Server unable to connect" message. You may also notice an impact on...

Change to IP addresses associated with Raven from 16 June 2021

2 June 2021

The IP addresses associated with raven.cam.ac.uk will be changing on or soon after Wednesday 16 June. This change should be invisible to and have no impact on users, but IT staff who maintain firewall rules that use IP-based filtering to allow access to Raven will need to update their configuration. In addition to the...