skip to content

IT Help and Support

University Information Services
 

Your Raven/UIS Password must be synced with your University Microsoft account so you can log in to Office 365 apps, OneDrive and/or your University Exchange Online email account.

Detailed instructions

Before you log in to your University of Cambridge Microsoft account:  If you have never done so (or not done so for a long time), sync your UIS Password to the Blue Active Directory by running through the Change Password procedure using the UIS Password Management application at password.raven.cam.ac.uk. It may take up to 3 hours for your password to sync to the Microsoft Exchange Online server. You can’t complete the Exchange Online configuration until your UIS Password has synced.

  1. Go to the UIS Password Management app at: password.raven.cam.ac.uk.
    Click the Login button, and authenticate with Raven:

    01
     

  2. Click the History tab:

    02
     

  3. If the most recent password change results include University Active Directory: Updated and the time was longer than 3 hours ago, your password has been synced.

    If the Updated line is present, but the timestamp is less than 3 hours old, leave it for a bit and check again after 3 hours has elapsed.

    03

     

  4. If the University Active Directory line is absent (or if there are no entries at all), you need to sync your password again and wait up to 3 hours:

    04
     

  5. If you do need to sync your password, return to the Manage tab and click the Change Password button:

    05
     

  6. On the Change password screen, enter your Raven password as the Current password value.
    Enter your choice of New password, and again in the Confirm new password field. Unless you specifically want to change your password, you can reuse your current one. You should aim for a password strength of at least 50%:

    Note: if this is the first time you have used the UIS Password Management application, changing your password will switch you over to using the single sign-on UIS Password for many of UIS’ online systems including Raven, Hermes and Desktop Services and others that you may have access to.

    If you have actually changed your password, you will also need to update the settings in the email application you use to manage your Hermes inbox with your new UIS Password, and use your new password during the Hermes migration process.  

    Click the Change password button to confirm:

    06
     

  7. The results shown should confirm that the password has been synced to the University's Blue Active Directory:

    07

    Note: You should wait a further 30 minutes for the dust to settle and your new single sign-on UIS Password to sync across other UIS systems including Raven, Hermes and Desktop Services and any other systems to which you have access. It may take up to 3 hours for your UIS Password to sync up to Microsoft's Azure Active Directory, which authenticated your access to your University of Cambridge Microsoft account which gives you access to download Microsoft 365 applications and log in to your Exchange Online email.
     

UIS Service Desk

Phone padded  Service status line: (01223 7)67999
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

UIS bITe-size bulletin

A regular newsletter aimed at the University's IT community, highlighting service and project news from UIS.

Sign up >

Latest news

UDN border router upgrades and IPS config changes coming in July

24 June 2022

What's happening The primary router connecting the University Data Network (UDN) to Janet will be replaced with new equipment on Tuesday, 12 July from 07:30. If we encounter problems that can’t be resolved by 08:30, we will back out the replacement and revert to the previous router. In this scenario, we will try again on...

University GoogleDrive: 20GB quota limit deferred until December 2023

20 June 2022

Google is replacing its G Suite for Education model licensing model in October 2022. As a result, there will be a new limit of 20GB on personal GoogleDrive spaces provided with G Suite@Cambridge accounts. If your GoogleDrive usage exceeds 20GB after 1 December 2023, your University account GoogleDrive will become read-only until your usage is brought below 20GB.

Streaming Media Service (SMS): please reserve for business critical uploads only

20 June 2022

Monday 20 June: We are aware that some parts of the SMS have been disrupted in recent weeks. This is due to some hardware elements reaching end of life, difficulties in obtaining replacement parts and physical limits on the current platform's storage capacity. A replacement platform is being prepared and will be launched...