skip to primary navigationskip to content

IT Help and Support

University Information Services

Studying at Cambridge

 

Setting up eduroam: Windows

How to set up eduroam on a Windows PC or laptop running Windows 7 or later

These instructions are for configuring eduroam for Windows 7, 8 and 10. Before you begin, make sure you're in a location where the eduroam wireless network is available, have your @cam email address handy and have collected your network access token from the UIS Token page.

 

1

Download the appropriate eduroam Configuration Assistant Tool (CAT) for your version of Windows:

Look for the file in your usual download location, and run it.
 

2

Where the tool asks for your username, you need to enter your @cam email address in the format CRSid@cam.ac.uk.

Where it asks for your password, you need to enter the 16-character network access token you collected from the UIS Token page.

A Security Warning will be displayed, asking you to confirm the installation of a certificate from the University of Cambridge Wireless Service Root CA. It is strongly recommended that you check the value shown against the "Thumbprint (sha1)" is 026103C0 D836C9EF 0187F294 34759EC3 062E28DA.

The eduroam CAT will then set the configuration automatically!

 

Troubleshooting

Internet Explorer or Edge reports that the eduroam CAT file is corrupt when I try to run the file within the web browser.

Please download and save the file, and then run it from your usual download folder instead.

A warning that Windows SmartScreen cannot be reached is displayed.

This will occur on Windows 10, if you are disconnected from the network, when you try and install the CAT.  It is recommended that you connect to the network via a cable or the UniOfCam browser-based service, before doing this.  If you cannot connect in another way, you should select "Run anyway".

My anti-virus software (such as McAfee) detects the file as malware.

This is a false positive. Please turn off McAfee temporarily if you encounter this problem, but don't forget to turn it back on afterwards!

I followed the instructions but eduroam still isn't working.

Try removing the non-working profile and starting again afresh. The uninstallation process varies according to the version of Windows you're running, here's an example for Windows 7:

  1. Left-click on the 'Wireless application' icon in the system tray. It looks like a bar chart.
  2. Click 'Open Network and Sharing Center'.
  3. Click 'Manage Wireless Networks', on the left of the window.
  4. In the 'Wireless Network Management' window, select 'eduroam' and click 'Remove' to delete the eduroam profile.

Now run through the instructions again, making sure you enter the correct user name and password.

If you still have problems, contact the Service Desk:

Getting help


UIS Service Desk
General support queries

  Phone padded  (01223 7) 62999

UAS Service Desk
Administrative staff queries

  Phone padded  (01223 3) 32999

UIS bITe-size bulletin


A regular newsletter aimed at the University's IT community, highlighting service and project news from UIS.

Sign up >  |  Back issues

UIS Service Status

Phone padded  Service status line: (01223) 463085
Website padded  Sign up for SMS/email status alerts

RSS Feed Latest news

University Wireless Service maintenance 07:00–09:00 Wednesday 20 March

Mar 15, 2019

The University Wireless Service (eduroam and UniOfCam) will be subject to interruptions between 07:00 and 09:00 on Wednesday 20 March, while we investigate the problems that occurred during this week’s fail-over test.

View all news