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Setting up eduroam: iOS

How to set up eduroam on a mobile device running iOS

 

If you're updating or replacing your eduroam setup, remember to remove the old profile first.

Open the Settings app, select General, scroll down and select Profile or Profiles, then select your current eduroam profile and tap Remove Profile. iOS may ask you for your device password to confirm the removal. If you don't see 'Profile' in your general settings, you don't have any profiles installed and can skip this step.

After you have removed the profile, you'll need to use an alternative network connection – for example, a 3G/4G mobile connection or the University's Wi-Fi by selecting UniOfCam and signing in with your password for Raven. You can then follow the rest of the instructions below. 

If you don't see an old profile, you can skip this step and follow the rest of the instructions below.

These instructions are for configuring eduroam for iOS devices such as iPhones and iPads. Before you begin:

  • make sure you're in a location where the eduroam wireless network is available
  • open this page on your iOS device – the URL is https://help.uis.cam.ac.uk/wifi-ios
  • have your @cam email address handy
  • collect your network access token from the UIS Token page.

Then follow these steps:

1

Download this mobile configuration file using the Safari browser. Other browsers won't work. When prompted, tap 'Allow' to confirm the download. You'll see screens like this:

1a. Download Profile 1b. Download Complete

 

 

2

Open 'Settings', then tap 'General', scroll down to 'Profile' and tap it. Then tap the eduroam profile.

2. Profile in Settings

 

3

Check the details and tap 'Install' in the top right corner.

3. Check Profile and Install

 

4

Read the certificate warning, and click 'Install' again.

4a. Certificate Message 4b. Certificate Install

 

5 

Enter your full @cam email address when asked to enter a username, in the format CRSid@cam.ac.uk. For example:

5. Enter username


Then tap 'Next'. 

 

6

When asked for a password, enter the network access token you collected from the UIS Token page.

6. Enter token

 

7

You'll see this screen confirming that the profile has been installed. Press 'Done'.

7. Finished Profile install

 

7

To make sure your device doesn't connect to UniOfCam instead of eduroam, go to Settings and then Wi-Fi (it might be under Settings, General, Network and Wi-Fi on older versions of iOS) and click the 'i' symbol to the right of UniOfCam. Then make sure that 'Auto-Join' is off, like below:

8. Remove UniofCam AutoJoin

Your device should now automatically connect to the University's Wireless Service via eduroam whenever an access point is in range. If it doesn't work, double check the above steps – particularly making sure your entered the user name and password correctly.

Need help?

If you're still unable to connect, contact the for help.

UIS Service Desk


  Phone padded  01223 332999

UIS Service Status

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