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Setting up eduroam: iOS

How to set up eduroam on a mobile device running iOS

 

If you are updating or replacing your eduroam setup, remember to remove the old profile first.

Open the Settings app, select General, scroll down and select Profile or Profiles, then select your current eduroam profile and tap Remove Profile. iOS may ask you for your device password to confirm the removal. If you don't see 'Profile' in your general settings, you don't have any profiles installed and can skip this step.

After you have removed the profile, you'll need to use an alternative network connection – for example, a 3G/4G mobile connection or the University's Wi-Fi by selecting UniOfCam and signing in with your password for Raven. You can then follow the rest of the instructions below. 

If you don't see an old profile, you can skip this step and follow the rest of the instructions below.

These instructions are for configuring eduroam for iOS devices such as iPhones and iPads. Before you begin:

  • make sure you're in a location where the eduroam wireless network is available
  • open this page on your iOS device – the URL is https://help.uis.cam.ac.uk/wifi-ios
  • have your @cam email address handy
  • collect your network access token from the UIS Token page.

Then follow these steps:

1

Download this mobile configuration file using the Safari browser. Other browsers won't work. You'll see a screen like this:

iphone Step 1

Tap 'Install'.

 

2

You'll see a 'Warning' screen. Check that you're installing the "University of Cambridge Wireless Service Root CA", and tap 'Install'.

iphone Step 2

 

3

When prompted, click 'Install' again.

iphone Step 3

 

4

Enter your full @cam email address when asked to enter a username, in the format CRSid@cam.ac.uk. For example:

iphone Step 4

 

5

When asked for a password, enter the 16-character network access token you collected from the UIS Token page.

iphone Step 5

 

6

You'll see this screen confirming that the profile has been installed. Press 'Done'.

iphone Step 6

 

7

To make sure your device doesn't connect to UniOfCam instead of eduroam, go to Settings and then Wi-Fi (on iOS 10 – it might be Settings, General, Network and Wi-Fi on earlier versions of iOS) and click the 'i' symbol to the right of UniOfCam. Then make sure that 'Auto-Join' is off, like below:

eduroam iOS screenshot 6

Your device should now automatically connect to the University's Wireless Service via eduroam whenever an access point is in range. If it doesn't work, double check the above steps – particularly making sure your entered the user name and password correctly.

Need help?

If you're still unable to connect, contact the for help.

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