skip to content

How to arrange for your DNS entry to point to another provider outside the University after your site has been migrated off the Managed Web Service (MWS)


Control of their DNS is, in general, delegated to individual institutions. Unfortunately, in order to minimise potential issues there are some constraints which mean that the changes need to be coordinated with .

The constraints are:

  1. You can't point a CNAME at a name in a domain to which you don't have access.
    For example, you can't make point at because you don't have access to
  2. You can't register an address against a name of which you don't have access to the address.
    For example, you can't make point at because you don't control the IP address

Over time the IP-register team expects to address these constraints.

Currently available options

Currently, there are two options depending on what you need to do. Your choice will probably depend on how your new service provider wants to operate.

Scenario: one internal host wants to point to one external host using a CNAME address record

UIS prefers the CNAME for a number of reasons.

For a CNAME, you email with the following information:

  1. the internal name, e.g.
  2. the external name, e.g.
  3. a purpose (required by the database), e.g. Project conference website
  4. when you want the change activated.

Note: Although 'CNAME chaining' (where you have a CNAME pointing at a CNAME) is generally not good practice, it is acceptable here if it is appropriate to have the remote target name a CNAME.

Scenario: for an IP address (not preferred)

Compared to a CNAME, IP addresses are slightly more complex to implement and are not the preferred option because:

  • they will not track changes in the remote host's address (unlike a CNAME, where the address of the target name can move)
  • they also don't handle IPv6 unless explicitly added (Mythic Beasts, for example, heavily promotes and enables IPv6 for all sites).

If you have a number of names, UIS may elect to bulk change them behind the scenes using SQL queries against the database, rather than having to manually update entries.

Please email  with:

  1. the internal name
  2. the external IP address - e.g.,
  3. when you want the change activated.

Note: The DNS updates once per hour, at *:53 minutes past each hour, and requires that the IP Register team manually prepare the change in advance of the next update. For example, if you want the DNS updated at 09:53, UIS would typically make the change about 09:10 and it would go live shortly after 09:53.

Options for hosting multiple cloud-based services

There are some other options which may apply if you are planning on hosting significant number of services in a cloud like fashion. If you need to consider more complicated solutions, the IP Register should be able to assist.


First published: 29 March 2021

UIS Service Desk

UIS Service Status

Phone padded  Service status line: (01223 7)67999
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

UIS bITe-size bulletin

A regular newsletter aimed at the University's IT community, highlighting service and project news from UIS.

Sign up >

Latest news

New digital certificate service launched

30 July 2021

We've launched a new digital certificate service, and are now onboarding institutions and IT staff. The new Jisc-based service enables IT staff to create and manage a broader range of certificates (TLS, client and code signing) in minutes and at no cost to their institution. Comparing the old and new certificate services...

Moodle maintenance Tuesday 3 August 07:00-09:00

28 July 2021

The Moodle service will be subject to interruption on Tuesday 3 August 07:00–09:00 due to essential maintenance. While Moodle is unavailable, users will not be able to log in to the Panopto cloud service. Panopto recordings can still be made offline for later upload. If you have any questions, please contact the Moodle...

Internet Explorer 11 will no longer be supported by Microsoft 365 apps and services from 17 August 2021

23 July 2021

Microsoft has announced that from 17 August 2021, all Microsoft 365 apps and services will no longer support Internet Explorer 11 (IE11). This follows Microsoft’s announcement last November that Microsoft Teams would no longer support IE11. After 17 August 2021, you'll have a degraded experience or will be unable to...