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Process mapping software

The current preferred software for mapping business processes is Process Navigator by Triaster.

This software provides the tools required to produce business process maps, supported by an agreed methodology, as well as a Process Library for the publication of business processes for use across the University. See the Triaster site for training and support in the use of the software.

For further information see the Service Catalogue entry.

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Delays in email delivery between PPSW and Exchange Online tenancies

Jan 22, 2020

Several institutions reported to us that messages to their Exchange Online tenancies were being blocked following routine maintenance to the central email switch (PPSW) on Monday 20 January. We believe we've discovered the cause and implemented a workaround that has cleared the backlog and will prevent this from happening again.

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