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If your card is stolen, lost or damaged, always contact your Card Representative to arrange for a replacement, and to see if there is a temporary card to use in the interim. Replacement cards will not be issued at the Card Office. A card will be sent to your Representative by University Messenger Service and should reach you within a few days. A charge may be incurred. Contact your Card Representative for details.

If your card is about to expire, you are still eligible for a card and your Student or Staff records are up-to-date, a replacement card will be requested by and sent to your Card Representative. However, if you use the University Card on a daily basis, it is worthwhile checking with your Card Representative a week before your current card expires that a new card will be issued.

Your library barcode will remain the same on replacement cards, but you will need to let the Building Manager at your College or Department know that you have a new card to update your access and service rights. Contact your Card Representative for details.

Please note that the Card Office is extraordinarily busy with new students at the start of the Michaelmas term. If your card is due to expire during the first weeks of the Michaelmas term, please request a card in advance to avoid delays.

Getting help

UIS Service Desk
General support queries

  Phone padded  (01223 7) 62999

UAS Service Desk
Administrative staff queries

  Phone padded  (01223 3) 32999

Other IT service desks