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CamCERT RFC 2350

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RFC 2350 (BCP 21) 
Description of University of Cambridge Computer Emergency Response Team (CamCERT) 

1: Introduction

This is the RFC 2350 for the University of Cambridge Incident Response Team (CamCERT).

2: Scope

<section intentionally blank>

3: Information, Policies and Procedures

3.1: Obtaining the Document

Date of last update: 
2018-09-24 

Locations where this Document May Be Found:	
https://help.uis.cam.ac.uk/service/user-accounts-security/security/camcert/CamCERT-RFC2350

3.2: Contact Information 

Full Name: 
University of Cambridge Incident Response (UIS) Team 
Short Name: 
CamCERT 

Mailing address:
CamCERT
University Information Services
Roger Needham Building 
Cambridge 
United Kingdom
CB3 0RH

Timezone: 
GMT/UTC (GMT/UTC+0100 in Summer Time)
	
Telephone Number:
+44 1223 767077 (CamCERT) (Primary Contact) 
+44 1223 762999 (UIS Service Desk) (Secondary Contact)

Electronic Mail Address: 
cert [AT] cam . ac . uk 

Public keys and encryption:

Emails or files sent to CamCERT can be encrypted, but it is not required. PGP public key as follows:

-----BEGIN PGP PUBLIC KEY BLOCK-----

mQMuBFup+30RCADLd6i+WxUP9MY4eiLTWUlIveZIay0yo1j31f4ixPAUzZ/7mCQf
5ndP/odghuf/wlbiuXh0vHkHbuEiNsvE0WN1isW2hqb1TcUHj1ZZNPHV0iRDSFLp
g/jRnIWiaNcdR8yS3P3crt6wNO3YAo20/a3W7UG82VY6+RrM8rFjT+hTsGALyOP8
BX1+g3D8fFL8XzKGlbLmXhdNRcRzwZlrfu8NoqKQL5yoaLWLsHcoj0AlPvPnB6CU
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Apa5f74LDyIczqkGazqzTdShQV35G1S7vGIzK7SWCNEzciYBiwZ7MQUIJfxzkYEk
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mm64g046Ll+7MfWvN6DtsKVW/n9C680TK/pTq6IELsjHgznKhdxA6HwPml72vgCg
kY+EOi/0pYSZGQ20geKThXZzClseB0zy6Jza6dSdeOhHEB7rH6VD9ULCAXlkSwAD
BQgApw7pZDwvk07xLT3Y+ENUnosHhPf6UdsamoXX3ah4FI/xiehQylfkKIkAO+Lu
wH4b/Z+ipP5tfVzWyzK10WkcbYLBMMi4+3c58qsd2ZdbuoVKcUZcAGQoNUmW5daR
G6Htws0rXGc8O3lWHcq/a2K2FLOytlNbmG/EkYdnTVCffg/Ijgi+p1KFyw3t/reH
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ppdDF/2EVNDWaXZvYuT+8QEUBoh+BBgRCAAmFiEED+xmXKa1OtMyn97MISZNnpDo
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l0/MNmq3/0KXmeOreETG2KMBAMx65/cxBdfjLk/E2uympBSCffNBcAu0dDlEPvJk
UrJa
=1TWu
-----END PGP PUBLIC KEY BLOCK-----


Operating Hours: 
Emails are monitored Monday to Friday, 9.00 to 17.00

3.3: Charter

3.3.1: Mission Statement

The main areas of responsibility of CamCERT are: 
Dealing with Information Security incidents that are within the CUDN (Cambridge University Data Network).
Serving as a single point of contact for national and foreign CERTs/CSIRTs. 
Co-ordinating the response in case of incident escalation. 

3.3.2: Constituency

IT infrastructure and services located on the Cambridge University data Network (CUDN).

3.3.3: Sponsoring Organization / Affiliation

CamCERT is a service within the University of Cambridge Information Services department. We are endorsed by the Information Services Committee of the University of Cambridge. We act as the SPOC for JISC CSIRT for matters relating to the University of Cambridge and we work with other Legal Enforcement Agencies. 

3.3.4: Authority

CamCERT has the authority to act on all incidents that cause, or could cause, detriment to the confidentiality, integrity and availability of Cambridge University IT assets. 

3.4: Policies

All incidents are considered normal priority unless they are labelled EMERGENCY.

CamCERT works closely with UK and EU institutions & law enforcement agencies. All relevant UK Data Protection Laws apply. In the case of criminal action, these will be reported to the appropriate authorities. 

3.5: Services

Incident Response
Incident Triage
Incident Co-ordination

3.6: Incident Reporting Forms

Incident reporting forms are not used.

3.7: Disclaimers

This document is provided on an "as is" basis and does not imply any kind of guarantee of service provided by the University of Cambridge.

While every precaution will be taken in preparation & dissemination of information and security alerts, CamCERT assumes no responsibility to external (Non-University of Cambridge organisations and users) for errors, omissions, or for damages resulting from the use of the information provided within this document or our security communications.



Getting help


UIS Service Desk
General support queries

  Phone padded  (01223 7) 62999

UAS Service Desk
Administrative staff queries

  Phone padded  (01223 3) 32999

Other IT service desks